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Help Desk Assistant Jobs in San Ramon, CA (NOW HIRING)

Info Way Solutions

APPLICATION ANALYST (HELP DESK)

Fremont, CA · On-site

$22.50 - $30.75/hr

... assist with password resets in a timely manner from receipt of requestor. • Conduct statewide ... Required : • Two years of experience in a help desk environment (i.e. providing technical ...

Info Way Solutions

T Help desk/Service desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking an IT Help Desk/Service Desk professional to provide on-site ... Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software • ...

HYATT Hotels

Front Desk Assistant Manager OEM

Oakland, CA · On-site

$66K - $71K/yr

Front Desk Assistant Manager Compensation: $66,560 to $71,386 per year, Full-Time Join Our Team as ... You'll help drive room revenue, boost occupancy, and lead the team in delivering service that ...

IXL Learning

IT Help Desk Specialist

San Mateo, CA · On-site

$28 - $33/hr

... * Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical ... experience in help desk support * Experience managing conference rooms and A/V equipment

IXL Learning

IT Help Desk Specialist

San Mateo, CA · On-site

$28 - $33/hr

... * Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical ... experience in help desk support * Experience managing conference rooms and A/V equipment

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Help Desk Assistant information

See San Ramon, CA salary details

$11

$23

$37

How much do help desk assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk assistant in San Ramon, CA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $25.77 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in San Ramon, CA?

The most popular types of Help Desk jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Help Desk Assistant jobs?

Cities near San Ramon, CA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,451 per year, or $23.3 per hour.

APPLICATION ANALYST (HELP DESK)

Fremont, CA • On-site

Info Way Solutions
IT Services • 51 - 200 employees
Learn more about Info Way Solutionsexternal

$22.50 - $30.75/hr

Full-time

Re-posted 6 days ago

Job description

Job Summary:
Info Way Solutions is seeking an Application Analyst (Help Desk) to provide technical assistance and support for COVID-19 portals. The role involves responding to inquiries, managing help desk tickets, and conducting training for end users.
Responsibilities:
• Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
• Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department.
• Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager.
• Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department.
• Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval.
• Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor.
• Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department.
• Assist with testing of new features of systems daily as directed by the department.
• Document business processes for existing and new system features for applications as needed by the Project Manager and Department.
• Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
Qualifications:
Required:
• Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.)
• Two years' experience writing SQL queries against SQL databases.
• One year of experience working with surveillance and the most up to date reporting systems.
• One year of experience writing technical and developing training documentation materials and recording training videos.
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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