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Help Desk Assistant Jobs in San Ramon, CA (NOW HIRING)

Software Guidance & Assistance

Deal Desk Analyst

San Jose, CA · On-site

$24 - $32.75/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... assist in structuring transaction that meet both internal requirements and the Customer's needs.

Everlaw

Deal Desk Analyst (6 Month Fixed-Term)

Oakland, CA · Hybrid

$53.37 - $67.31/hr

The Role You'll help eliminate quoting backlogs and drive high-volume, complex deal execution as ... * Assist in standardizing deal workflows and systemizing the escalation process within Salesforce ...

Everlaw

Deal Desk Analyst (6 Month Fixed-Term)

Oakland, CA · On-site

$53.37 - $67.31/hr

The Role You'll help eliminate quoting backlogs and drive high-volume, complex deal execution as ... * Assist in standardizing deal workflows and systemizing the escalation process within Salesforce ...

Five9

Deal Desk Analyst

San Ramon, CA · On-site +1

$137K/yr

... * Assist sales teams in creating and positioning complex orders * Act as liaison between sales and ... Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ...

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Help Desk Assistant information

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$23

$37

How much do help desk assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk assistant in San Ramon, CA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $25.77 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in San Ramon, CA?

The most popular types of Help Desk jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Help Desk Assistant jobs?

Cities near San Ramon, CA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,451 per year, or $23.3 per hour.

Deal Desk Analyst

Software Guidance & Assistance

San Jose, CA • On-site

$24 - $32.75/hr

Other

Re-posted 3 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.
Responsibilities:
  • The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize revenue, and increase the effectiveness and productivity of the North America Digital Marketing Sales force.
  • This role will act in a fiduciary capacity in managing first line approvals for the deal approval process, including deal structuring and accelerating deal closures. This will be accomplished by meeting with your sales teams to identify Customers' critical business issues and assist in structuring transaction that meet both internal requirements and the Customer's needs.
  • Manage the day to day deal approval process, meet with sales teams, communicate via documented business case with cross-functional stakeholders to articulate deal value in a consistent manner.
  • Draft and certify customer contracts. Perform to a specified set of metrics and service levels.
  • Responsible for adherence to and compliance with policy and procedures. Interact with internal stakeholders, including but not limited to Legal, Sales Operations, Sales Finance, Revenue Assurance, Business Units, Order Management, Credit and other functions.
  • Regularly communicate with your sales teams to ensure consistent application of process and policy.
  • Ensure that transactions adhere to internal revenue recognition policies and operational guidelines.
  • Prepare in-quarter deal status and communication to management.
  • Evaluate current processes and offer recommendations for areas of improvement.
Required Skills:
  • Bachelors in Finance or Accounting or equivalent experience Proven experience in FP and A, Sales Finance, Sales Operations or Deal Desk.
  • Experience drafting and analyzing binding sales agreements.
  • Ability to work independently in a fast paced environment.
  • Demonstrated capability to build strong working relationships with internal stakeholders.
  • Experience in structuring multi-element contracts including subscriptions, licenses, services and support.
  • Proficient in software revenue recognition accounting, SOP 97-2 and related.
  • Strong communication, organizational and problem-solving skills.
  • Excellent oral and written communication skills
  • Bachelor's in Finance or Accounting or equivalent experience

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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