ZipRecruiter

Log In

1

Help Desk Assistant Jobs in San Ramon, CA (NOW HIRING)

Software Guidance & Assistance

Deal Desk Analyst

San Jose, CA · On-site

$24 - $32.75/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... assist in structuring transaction that meet both Adobe's requirements and the Customer's needs.

Software Guidance & Assistance

Deal Desk Analyst

San Jose, CA · On-site

$24 - $32.75/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... assist in structuring transaction that meet both internal requirements and the Customer's needs.

Everlaw

Deal Desk Analyst (6 Month Fixed-Term)

Oakland, CA · Hybrid

$53.37 - $67.31/hr

The Role You'll help eliminate quoting backlogs and drive high-volume, complex deal execution as ... * Assist in standardizing deal workflows and systemizing the escalation process within Salesforce ...

Everlaw

Deal Desk Analyst (6 Month Fixed-Term)

Oakland, CA · On-site

$53.37 - $67.31/hr

The Role You'll help eliminate quoting backlogs and drive high-volume, complex deal execution as ... * Assist in standardizing deal workflows and systemizing the escalation process within Salesforce ...

previous page

Showing results 41-60

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in San Ramon, CA

Help Desk Assistant information

See San Ramon, CA salary details

$11

$23

$37

How much do help desk assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk assistant in San Ramon, CA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $25.77 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in San Ramon, CA?

The most popular types of Help Desk jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Help Desk Assistant jobs?

Cities near San Ramon, CA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,451 per year, or $23.3 per hour.

Information Technology - Helpdesk Technician

San Francisco, CA • On-site

Tenderloin Housing Clinic
Non-Profits • 201 - 500 employees
Learn more about Tenderloin Housing Clinicexternal

Full-time

Re-posted 17 days ago

Job description

ESSENTIAL FUNCTIONS
  • Provide first line of support to troubleshoot network, hardware, software, and telephone problems.
  • Act as a first point of contact for the Help Desk Support team to start the problem determination process for desktop and network issues.
  • Organize, prioritize, and execute support requests.
  • Document, track, and monitor problems to ensure timely resolution; escalate problems as appropriate.
  • Serve as a liaison to other departments when setting up new staff members, computer equipment, software, or systems.
  • Process equipment and software orders.
  • Draft and update policies and procedures related to computer support including manuals and audits for installation and use of IT hardware and software.
  • Provide excellent and thorough on-site technical support.
  • Track, distribute, and install equipment and related materials.
  • Assist with computer operation scheduling, backup, storage, and retrieval functions of the computer network.
  • Manage logins and passwords for all systems and applications.
  • Monitor information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
  • Monitor system performance and test disaster recovery plans.
  • Install cabling to support phone, network, and CCTV in a professional manner.
  • Respond to all phone messages, staff requests, and emails as appropriate and in a timely manner.
  • Maintain confidentiality of employee and agency records and concerns.
  • Attend all meetings as scheduled and participate in meetings as requested.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
ESSENTIAL QUALIFICATIONS
  • BS/BA degree in related field required.
  • Windows MCSA Certification or working toward certification preferred.
  • Must have a minimum of 2 years of experience in Help Desk or equivalent responsibilities.
  • Must have experience with networking and network administration, including cabling, routers, switches, TCP/IP, and data security.
  • Must have experience with Windows 10 troubleshooting and problem solving.
  • Must have experience installing and troubleshooting business oriented software for PCs (including Adobe, Outlook 2019, MS Access, MS Office 2019, and QuickBooks).
  • Must have experience with Dell, HP, and PC compatible hardware.
  • Must have knowledge of Windows 2016 Server; Veritas Backup Exec, Symantec, SQL Server 2014, and MS Access 2000.
  • Must have motivation and desire to solve technical issues and help end-users.
  • Must have an ability to effectively present information and respond to questions from groups of staff and managers, and to communicate highly technical information to non-technical end-users.
  • Must have demonstrated problem-solving skills.
  • Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
  • Must have demonstrated customer service skills.
  • Must read, communicate orally, and write in English.
  • Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
  • Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.[1]

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply