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Help Desk Manager Jobs in Kentucky (NOW HIRING)

Onsite Logic

$55 - $75/hr

Reactive Service Desk/ Sr. Help Desk Engineer Are you a tech whiz with a knack for solving problems ... a Managed Services Provider (MSP) environment * - Advanced knowledge of IT and cybersecurity ...

Peraton

$60 - $80/hr

Specialized experience includes the management of help desks in a multi-user environment, a ... Help Desk must have a demonstrated ability to communicate well both orally and in writing and have ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

... Incident Management System with clear, concise language. • Work in an efficient/fast-paced ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

Papa John's

Help Desk Analyst

Louisville, KY · On-site

$18.75 - $25.50/hr

Job Summary The Help Desk Analyst supports users concerning any type of problem, issue, or ... Manage open incidents and follow them to resolution. * Handle all recognition, research, isolation ...

Papa John's

Help Desk Analyst

Louisville, KY

$19.75 - $27/hr

Job Summary The Help Desk Analyst supports users concerning any type of problem, issue, or ... Manage open incidents and follow them toresolution. * Handle all recognition, research, isolation ...

Cadence Design Systems

$112 - $208/hr

The Deal Desk Finance Manager will serve as a trusted advisor to sales teams, providing finance ... Help us solve what others can't. Additional Jobs Equal Employment Opportunity Policy: Cadence is ...

Posted today

Fourseasonsheatingcooling

$65 - $75/hr

Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location ... Track and manage support tickets using our case management system (Jira). * Maintain and ...

Ramey-Estep Homes, Inc

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Effectively manages financial and physical resources to achieve the mission of RE. * Reports ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Salary: $35,000 per yearResponsibilities of Front Desk Manager Include:Responsible for the ... Assist in the budgeting process and help to ensure compliance.Participate in daily and weekly ...

Njvc LLC

$55 - $73/hr

SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us ... Document all changes in the Jira Service Management ticketing system to ensure asset and ...

Robinhood

$61.03/hr

Investment Accounts Associate, Help Desk Westlake, TX Join us in building the future of finance ... Comfort managing multiple priorities at once while maintaining responsiveness and quality * A ...

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Effectively manages financial and physical resources to achieve the mission of RE. * Reports ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Webhosting

$133 - $160/hr

Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... help support our employees. We also offer 401(k) (including company match) and an Employee Stock ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Hilton Worldwide Holdings

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Midtown Athletic Club

$55 - $65/hr

The Hospitality Desk Manager is responsible for leading the daily operations of the Hospitality ... about helping others, and strive to always be better than yesterday. Associate Benefits

Koniag Services, Inc.

$52 - $68/hr

... motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown ... Log, manage, prioritize, and thoroughly document all incident and service request tickets from ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Kentucky

Help Desk Manager information

See Kentucky salary details

$32.6K

$72.8K

$108.1K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Kentucky is $72,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What are popular job titles related to Help Desk Manager jobs in Kentucky?

For Help Desk Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Kentucky look for?

The top searched job categories for Help Desk Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk Manager jobs?

Cities in Kentucky with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,766 per year, or $35 per hour.

Reactive Service Desk/ Sr. Help Desk Engineer

Onsite Logic

On-site

$55 - $75/hr

Other

Posted 5 days ago

Job description

Onsite Logic: Reactive Service Desk/ Sr. Help Desk Engineer

Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others? Then join Onsite Logic as a Reactive Service Desk/ Sr. Help Desk Engineer!

About the Role

As a Reactive Service Desk/ Sr. Help Desk Engineer at Onsite Logic, you'll be the first line of defense for our valued clients. You'll tackle intermediate IT issues onsite and remotely, ensuring their technology runs smoothly and efficiently. You'll wear many hats, troubleshooting hardware and software, providing expert advice, and continuously improving our service delivery.

Responsibilities
  • Tech Problem Solver: Resolve intermediate scheduled and reactive service calls, both onsite and remotely. Utilize your expertise to diagnose and fix issues, ensuring timely resolutions.
  • Hardware & Software Guru: Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.
  • Client Success Champion: Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.
  • Data-Driven Improvement: Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.
  • Documentation Master: Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.
  • Client Relationship Builder: Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.
Qualifications
  • - Associate’s degree in information technology or a related field, or equivalent experience. (Required)
  • - 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment
  • - Advanced knowledge of IT and cybersecurity concepts
  • - Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)
  • - Network+ or Security+ certification (preferred)
  • - Familiarity with TruMethods framework a plus.
Success Metrics

Maintain an impressive track record with key performance indicators (KPIs):

  • Less than 3% escalation rate
  • Average resolution time under 1.0 hours
  • First contact close rate of 75%
  • 8 tickets closed per business day

Identify and propose at least one process improvement initiative per quarter

Ensure 98% accuracy and timeliness when updating service request documentation

Benefits
  • -Competitive salary and benefits package
  • - Opportunity to work in a dynamic and collaborative environment
  • - Ongoing training and professional development opportunities
  • - Be part of a team dedicated to client success

Salary range: $55,000 – $75,000, depending on experience, skills, and geographic location

Onsite Logic: Empowering businesses through exceptional IT support.

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