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Help Desk Manager Jobs in Kentucky (NOW HIRING)

Hilton Worldwide Holdings

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Packsize

Service Desk Manager

Louisville, KY · On-site

Become a part of Packsize and help us build Smart Packaging for a Healthy Planet. Packsize is seeking a hands-on and strategic Service Desk Manager to lead our global support team serving core ...

White Lodging

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts ...

White Lodging Careers

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle, cleaned to ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Kentucky

Help Desk Manager information

See Kentucky salary details

$32.6K

$72.8K

$108.1K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Kentucky is $72,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What are popular job titles related to Help Desk Manager jobs in Kentucky?

For Help Desk Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Kentucky look for?

The top searched job categories for Help Desk Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk Manager jobs?

Cities in Kentucky with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $72,766 per year, or $35 per hour.

Front Desk Manager

Hilton Worldwide Holdings

Paducah, KY • On-site

$35K/yr

Other

Posted 5 days ago

Hilton rating

6.3

Company rating: 6.3 out of 10

Based on 758 frontline employees who took The Breakroom Quiz

57th of 108 rated hotels

Job description

Paducah, KY
We are seeking a friendly, energetic and dependable Front Desk Manager to join our team of professionals! The scope of this position is to oversee the front office operations while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
Salary: $35,000 per year
Responsibilities of Front Desk Manager Include:
  • Responsible for the interviewing, hiring, counseling and evaluation of all front office and reservations staff
  • Training, evaluating and scheduling of Guest Service Representatives
  • Supervise reservations, group information and functions
  • Responsible for the weekly forecasting of rooms and revenue for all hotel departments.
  • Assist in the budgeting process and help to ensure compliance.
  • Participate in daily and weekly revenue meetings giving input and information
  • Registers guest into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures
  • Respond to guest requests promptly
  • Resolves minor guest complaints to the satisfaction of the customer
  • Confirms guest reservations or coordinates with reservations
  • Maintains the budget for the front desk by proper scheduling and ordering of appropriate office products as needed and budgeted for
  • Assists in the interviewing and hiring of GSRs by screening applications, preparing behavioral interview questions, employment screening, reference checks and participating in the interview and follow up interview process.
  • Prepare accurate and timely GSR evaluations and provide consistent feedback to GSRs performance
  • Ensure GSR behavior is abiding to employee handbook
  • Mentor, train and maintain consistency in knowledge of front office operations.
  • Implement new programs and policies
  • Spearhead and direct guest service action plans
  • Communication with the revenue manager for revenue strategies
  • Monitor selling strategies as communicated with the revenue manager
  • Maintain department budgeted goals and expenses
  • Balance sales daily
  • Answer and assist with inquiries pertaining to hotel services
  • Assist in scheduling and facilitating classes for all new hotel hires
Skills:
  • Exceptional people/interactive skills
  • Leadership/Supervisory abilities
  • Strong communication skills and processes
  • Capability of utilizing operating systems and computers
  • Possess high level of energy, creativity and enthusiasm
  • Excellent oral and written skills and communications
Education / Experience:
  • High school diploma or equivalent
  • Minimum of 3 years of guest service experience
  • Minimum of 2 years of management experience
  • Competent knowledge of all functions of the job with or without reasonable accommodations

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