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Entry Level Help Desk Jobs in Georgetown, KY (NOW HIRING)

WhiteWater Express

Car Wash Attendant 602

Lexington, KY · On-site

$13 - $15/hr

Help customers choose wash packages & sell memberships * Safely guide vehicles into the wash tunnel ... Work outdoors in a high-energy team environment This is not a desk job. You'll be on your feet ...

PT Solutions Physical Therapy

PRN Therapy Aide

Lexington, KY · On-site

$12.75 - $15.25/hr

This dynamic, entry-level position is perfect for those interested in healthcare careers. You'll ... If you're passionate about helping others and ready to grow in a supportive, forward-thinking ...

PT Solutions Physical Therapy

PRN Therapy Aide

Lexington, KY · On-site

$12.75 - $15.25/hr

This dynamic, entry-level position is perfect for those interested in healthcare careers. You'll ... If you're passionate about helping others and ready to grow in a supportive, forward-thinking ...

New

PT Solutions Physical Therapy

PRN Therapy Aide

Lexington, KY · On-site

$12.75 - $15.25/hr

This dynamic, entry-level position is perfect for those interested in healthcare careers. You'll ... If you're passionate about helping others and ready to grow in a supportive, forward-thinking ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Georgetown, KY

Entry Level Help Desk information

See Georgetown, KY salary details

$11

$20

$30

How much do entry level help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk in Georgetown, KY is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What job categories do people searching Entry Level Help Desk jobs in Georgetown, KY look for? The top searched job categories for Entry Level Help Desk jobs in Georgetown, KY are:
What cities near Georgetown, KY are hiring for Entry Level Help Desk jobs? Cities near Georgetown, KY with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Georgetown, KY as of July 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,482 per year, or $20.9 per hour.

Help Desk Technician (Nicholasville, KY)

R J Corman Railroad Group

Nicholasville, KY • On-site

$17.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description


R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience.
Responsibilities include:
  • Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner.
  • Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow.
  • Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures.
  • Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed.
  • User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set.
  • System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security.
  • Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources.
  • Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers.
  • Perform other duties as needed.

Job Requirements:
  • Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus.
  • Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates.
  • Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, macOS, etc.), basic networking concepts, and productivity applications.
  • Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
  • Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise.
  • Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently.
  • Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively.
  • Team Player: Collaborative and able to work well in a team-oriented environment.
  • Ability and willingness to travel required

Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan.
R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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