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Entry Level Help Desk Jobs in Kentucky (NOW HIRING)

United Tote

Hub Operator

Louisville, KY · On-site

Join us and help shape the future of racing technology. JOB SUMMARY United Tote is a leading B2B ... This is an entry level role integral to the Central Operations Team within United Tote. This role ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Kentucky

Entry Level Help Desk information

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$11

$20

$29

How much do entry level help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Entry Level Help Desk jobs in Kentucky? For Entry Level Help Desk jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Kentucky look for? The top searched job categories for Entry Level Help Desk jobs in Kentucky are:
What cities in Kentucky are hiring for Entry Level Help Desk jobs? Cities in Kentucky with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Smart Campus Student Attendant (Cornerstone and Esports Lounge)

University of Kentucky

Lexington, KY • On-site

$12/hr

Part-time

Re-posted 3 days ago

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

309th of 616 rated colleges and universities

Job description

Posting Details
Job Title Smart Campus Student Attendant (Cornerstone and Esports Lounge) Requisition Number DU14619 Department Name 3DH00:Auxiliary Services Administration Work Location Lexington, KY Salary Range $12.00/hour Type of Position Student Position Time Status Part-Time Required Education
High School Diploma or GED
Required Related Experience
N/A
Required License/Registration/Certification
N/A
Physical Requirements
Must be able to lift and carry 25 pounds, stand for long periods, ability to walk to various locations in a timely manner, possibly outdoors and upstairs.
Shift
 Days, Nights, Weekends, 7:30AM - 12am 
Job Summary
The Student Attendant supports the Cornerstone facility, UKFCU Esports Lounge, and other Smart Campus programs (e.g., UK iPad Kit, Digital Signage). This entry-level role ensures a welcoming, safe environment; assists with events; and maintains facility operations.
Key Responsibilities:
Guest Relations: Greet and assist visitors; provide tours and front-desk support; address questions and ensure guest safety.
Facility Maintenance: Keep key areas clean, organized, and secure; report maintenance needs; safeguard equipment.
Program & Event Support: Help plan, market, and run events; collaborate with leadership to enhance engagement; gather feedback.
Technical Proficiency: Provide basic tech support for esports and Smart Campus equipment; learn streaming and production tools.
General Duties: Ensure safety, follow cash-handling procedures, and contribute ideas to grow a healthy community through each of our endeavors.
Skills / Knowledge / Abilities
The individual should have excellent communication, organization, and research skills with the ability to follow department procedures/policies and to work independently. It is expected that the Smart Campus Attendant will maintain a regular work schedule. 
Does this position have supervisory responsibilities? No Preferred Education/Experience
  Current University of Kentucky student in good academic standing.
  Excellent communication and interpersonal skills.
  Strong organizational and problem-solving skills.
  Experience in customer service or hospitality preferred.
  Interest in or knowledge of esports and event management is highly advantageous.
  Proficiency with social media platforms and basic technical equipment.
Deadline to Apply 08/31/2026 Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

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