ZipRecruiter

Log In

1

Help Desk Associate Jobs in Kentucky (NOW HIRING)

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Athena Hospitality Group

Front Desk Associate

Florence, KY · On-site

$14 - $17.75/hr

... Desk computer system. * Use proper two-way radio etiquette when communicating with other associates ... College course work in related fields helpful. * Experience in a hotel or a related field preferred.

Athena Hospitality Group

Front Desk Associate

Florence, KY

$14 - $17.75/hr

... Desk computer system. * Use proper two-way radio etiquette when communicating with other associates ... College course work in related fields helpful. * Experience in a hotel or a related field preferred.

Athena Hospitality Group

Front Desk Associate

Florence, KY · On-site

$14 - $17.75/hr

... Desk computer system. * Use proper two-way radio etiquette when communicating with other associates ... College course work in related fields helpful. * Experience in a hotel or a related field preferred.

Kenton Lands, LLC

Front Desk Staff

Erlanger, KY · On-site

$13.75 - $17.75/hr

Member Service Staff Front Desk Attendant checks in members and welcomes with a friendly smile ... Prior customer service experience helpful. Position Reports to: Member Service Director

Silverlake

Front Desk Staff

Erlanger, KY · On-site

$13.75 - $17.75/hr

Job Type Part-time Description Member Service Staff Front Desk Attendant checks in members and ... Prior customer service experience helpful. Position Reports to: Member Service Director

NTT DATA Services

Clinical Service Desk

Bowling Green, KY · On-site

$37.94K - $47.76K/yr

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical ...

NTT DATA Services

Clinical Service Desk

Bowling Green, KY · Remote

$37.94K - $47.76K/yr

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical ...

Kenton Lands, LLC

Front Desk Staff- Better Bodies

KY · On-site

$13.25 - $17/hr

Member Service Staff Front Desk Attendant checks in members and welcomes with a friendly smile ... Prior customer service experience helpful. Position Reports to: Member Service Director

next page

Showing results 1-20

People also search for

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Kentucky

Help Desk Associate information

See Kentucky salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Kentucky is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Help Desk Associate jobs in Kentucky? For Help Desk Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Kentucky look for? The top searched job categories for Help Desk Associate jobs in Kentucky are:
What cities in Kentucky are hiring for Help Desk Associate jobs? Cities in Kentucky with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Kentucky as of May 2026, with employment types broken down into 3% As Needed, 16% Full Time, 79% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $38,778 per year, or $18.6 per hour.
Front Desk Associate

Front Desk Associate

Atrium Hospitality

Lexington, KY • On-site

$14 - $14.70/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Atrium Hospitality rating

5.1

Company rating: 5.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

85th of 104 rated hotels

Job description

Hotel :

Lexington Embassy Suites1801 Newtown PikeLexington, KY 40511Full timeCompensation Range : $14.00-$14.70

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning - 40% of our management hires are internal promotions!
  • Invest in Your Future - 401(k) plan with company match.
  • Comprehensive Health Coverage - Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
  • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

  • Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
  • Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
  • Support and train new front desk team members-you're the friendly coach they'll thank later.
  • Resolve guest issues quickly and professionally (bonus points if they leave smiling).
  • Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

  • Customer service experience - You've got the people skills and patience to keep things running smoothly.
  • Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
  • High school diploma or equivalent - Because communication, math, and common sense are key.
  • Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
  • Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

___________________________________________


Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

What Atrium Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Atrium Hospitality logo

About Atrium Hospitality

Sourced by ZipRecruiter

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Perseverance: We will be better today than we were yesterday. Respect: We treat others the way we would like to be treated. Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible. Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2015

View All Atrium Hospitality Jobs

Apply