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Helpdesk Assistant Jobs in Maryland (NOW HIRING)

STULZ USA

Helpdesk Technician I

Frederick, MD · On-site

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate ... Utilize Active Directory Group Policy to manage Users and Organizational Units. Assist in managing ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

... - Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc. - Provide guidance on optimization strategies such as load ...

Meow Wolf

IT Helpdesk Engineer

California, MD

$35.25/hr

... connectivity). * Assist with AV setup for internal meetings and events. * Recommend support ... Helpdesk experience; CompTIA A+ and Network+ certifications; basic understanding of the OSI model.

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Maryland?

The most popular types of Helpdesk jobs in Maryland are:

What cities in Maryland are hiring for Helpdesk Assistant jobs?

Cities in Maryland with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Helpdesk Technician I

STULZ USA

Frederick, MD • On-site

$20 - $26.75/hr

Full-time

Re-posted 5 days ago

Job description

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors problems using applicable systems and tools.  In addition, Help Desk Technicians may coordinate with other teams or departments to resolve user problems. Works under moderate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Install operating system and company applications on new computers.
Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
Configure and support shared mini-computer stations.

Provide user and technical support for on-premises, and remote employees.
Responsible for VPN account setup/management and support.
Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
Utilize Active Directory Group Policy to manage Users and Organizational Units.
Assist in managing wireless networks for multiple buildings and troubleshoot problems with wireless connectivity.
Install and manage all printers/copiers.

Manage badge printing operations, including creating, credentialing, and administering.
Monitor backup software and restore files/directories whenever needed.
Provide support for VoIP & Company issued phones
Update company intranet in Microsoft SharePoint.
Assist in maintaining stock and organization of IT supplies.

Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.

QUALIFICATIONS:

Able to work independently, under general supervision.
Excellent communication skills.
Must be able to work a flexible schedule when required.
Ability to lift a minimum of 30 to 50 lbs. 

EDUCATION/EXPERIENCE:

Associate degree in information technology or equivalent experience.
Minimum of 3 years' experience in an IT related field.
Relevant technical certification preferred.

Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
Experience supporting WAN/LAN in a corporate environment.
Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions is preferred
Advanced troubleshooting skills.

LANGUAGE SKILLS:  Ability to read and understand English instructions.

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