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Entry Level Helpdesk Jobs in Maryland (NOW HIRING)

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbia ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Hoodguyz

Entry Level Technician

Baltimore, MD

$600/wk

Position: Entry Level Technician I Location: Baltimore, MD Company : HoodGuyz Overview: As a ... Become a part of our team and help us ensure the safety and compliance of commercial kitchens!

Survice

IT Helpdesk Specialist

Belcamp, MD

$20 - $25/hr

Minimum Qualifications of IT Helpdesk Specialist This is an Entry Level position - A Security + Certification and some technical education are preferred. Candidates are not required to possess all ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbia ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Dewberry

Entry Level Site/Civil Engineer

Frederick, MD · On-site

$80K - $82K/yr

... to help our clients solve their most challenging problems. Typical projects involve site/civil ... Our entry-level program comes together on a regular basis for professional development events and ...

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Entry Level Helpdesk information

See Maryland salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level helpdesk in Maryland is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Maryland?

The most popular types of Helpdesk jobs in Maryland are:

What cities in Maryland are hiring for Entry Level Helpdesk jobs?

Cities in Maryland with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Maryland as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $46,735 per year, or $22.5 per hour.

Entry-Level Technician

Pohanka Nissan of Salisbury

Salisbury, MD • On-site

$40K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Entry Level Certified Technician

Pohanka Nissan of Salisbury is looking for Entry Level Certified Technicians to join our team. If you are looking for the right environment to learn and grow your career, see what we have to offer. We provide an excellent working environment and temperature-controlled shop.

What We Offer

  • $40,000-$100,000 yearly based on experience level and performance
  • 401(K) Savings plan
  • Paid Holidays
  • Paid Vacation and Personal Days
  • Health, Dental and Vision insurance
  • Basic Life Insurance
  • Air-conditioned shop
  • Shop equipped with the newest technology and equipment
  • Discounted Vehicle Purchases
  • Highly productive shop
  • Career advancement opportunities, promote from within
  • Great learning environment for Technicians looking to grow their career
  • Continued education, manufacturer hands on and web based training
  • Clean and professional work environment

Responsibilities

  • Perform work specified on the repair order with efficiency and in accordance with dealership
  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
  • Executing repairs under warranty to manufacturer specifications

Qualifications

  • Certified Technician
  • ASE Certification required
  • Entry-level qualifications, including Diagnostic, Electrical and Engine Repair
  • Must hold a high school diploma or equivalent
  • Excellent customer service skills
  • Basic Computer skills
  • Positive, friendly attitude, along with a customer service mentality
  • Enjoy working in a fast paced environment
  • Team player
  • Must have a valid driver's license
  • Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

Why Work Here?

  • Time Magazine National Quality Dealer Award Winner
  • The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
  • Distinguished Service Citation from the Automotive Hall of Fame
  • Winner of Coastal Style's "Best of" Awards for the past 20+ years
  • Winner of Metropolitan's "Best of the Eastern Shore" Awards for the past 20+ years

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Pohanka of Salisbury has been on the Eastern Shore for over 20 years, starting their first dealership in Salisbury in 1999. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers with a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!

Apply