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Helpdesk Associate Jobs in Maryland (NOW HIRING)

STULZ USA

Helpdesk Technician I

Frederick, MD · On-site

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate ... Associate degree in information technology or equivalent experience. Minimum of 3 years' experience ...

STULZ USA

Helpdesk Technician I

Frederick, MD

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate ... Associate degree in information technology or equivalent experience. Minimum of 3 years' experience ...

Express & Bonobos

Sales Associate

Waldorf, MD

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Waldorf, MD

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Waldorf, MD · On-site

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Clarksburg, MD · On-site

$17.15 - $22.30/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Towson, MD

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Annapolis, MD

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Hanover, MD

$15 - $20.80/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Clarksburg, MD

$17.65 - $22.95/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Clarksburg, MD

$17.15 - $22.30/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

National Harbor, MD

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Annapolis, MD · On-site

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

National Harbor, MD

$15 - $19.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Hanover, MD

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

National Harbor, MD · On-site

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Clarksburg, MD

$17.65 - $22.95/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Bowie, MD · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Clarksburg, MD · On-site

$17.65 - $22.95/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Columbia, MD

$16 - $20.80/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

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Showing results 1-20

All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Maryland

Helpdesk Associate information

See Maryland salary details

$13

$20

$32

How much do helpdesk associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for helpdesk associate in Maryland is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Maryland?

The most popular types of Helpdesk jobs in Maryland are:

What cities in Maryland are hiring for Helpdesk Associate jobs?

Cities in Maryland with the most Helpdesk Associate job openings:

Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,333 per year, or $20.8 per hour.

Helpdesk Technician I

STULZ USA

Frederick, MD • On-site

$20 - $26.75/hr

Full-time

Re-posted 21 days ago

Job description

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors problems using applicable systems and tools. In addition, Help Desk Technicians may coordinate with other teams or departments to resolve user problems. Works under moderate supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Install operating system and company applications on new computers.
Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
Configure and support shared mini-computer stations.
Provide user and technical support for on-premises, and remote employees.
Responsible for VPN account setup/management and support.
Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
Utilize Active Directory Group Policy to manage Users and Organizational Units.
Assist in managing wireless networks for multiple buildings and troubleshoot problems with wireless connectivity.
Install and manage all printers/copiers.
Manage badge printing operations, including creating, credentialing, and administering.
Monitor backup software and restore files/directories whenever needed.
Provide support for VoIP & Company issued phones
Update company intranet in Microsoft SharePoint.
Assist in maintaining stock and organization of IT supplies.
Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.
QUALIFICATIONS:
Able to work independently, under general supervision.
Excellent communication skills.
Must be able to work a flexible schedule when required.
Ability to lift a minimum of 30 to 50 lbs.
EDUCATION/EXPERIENCE:
Associate degree in information technology or equivalent experience.
Minimum of 3 years' experience in an IT related field.
Relevant technical certification preferred.
Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
Experience supporting WAN/LAN in a corporate environment.
Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions is preferred
Advanced troubleshooting skills.
LANGUAGE SKILLS: Ability to read and understand English instructions.

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