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Helpdesk Associate Jobs in Miami, FL (NOW HIRING)

Independent Living Systems

Helpdesk Technician III

Miami, FL · On-site

$19.25 - $25.75/hr

We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS ... Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

Express

Associate Manager

Miami, FL

Ensure all store associates have clarity on goals and action plans ... Provide feedback to help support the creation of clear action plans that optimize results. Manage ...

Express & Bonobos

Associate Manager

Miami, FL

The Associate Manager supports the store manager in managing store operations, recruiting ... Provide feedback to help support the creation of clear action plans that optimize results. * Manage ...

Express & Bonobos

Associate Manager

Miami, FL

The Associate Manager supports the store manager in managing store operations, recruiting ... Provide feedback to help support the creation of clear action plans that optimize results. * Manage ...

Express

Associate Manager

Miami, FL · On-site

The Associate Manager supports the store manager in managing store operations, recruiting ... Provide feedback to help support the creation of clear action plans that optimize results. * Manage ...

Express

Associate Manager

Miami, FL · On-site

The Associate Manager supports the store manager in managing store operations, recruiting ... Provide feedback to help support the creation of clear action plans that optimize results. * Manage ...

Express

Associate Manager

Miami, FL · On-site

Ensure all store associates have clarity on goals and action plans ... Provide feedback to help support the creation of clear action plans that optimize results. Manage ...

Express & Bonobos

Sales Associate

Hollywood, FL

$12.75 - $17.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Plantation, FL

$13.75 - $18.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Miami, FL

$13.50 - $18.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Miami, FL

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Miami, FL · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Miami, FL

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Fort Lauderdale, FL

$13.25 - $18/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Miami, FL

$13.50 - $18.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Miami, FL · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Miami, FL

$13.50 - $18.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Miami, FL

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Miami, FL

Helpdesk Associate information

See Miami, FL salary details

$13

$20

$31

How much do helpdesk associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for helpdesk associate in Miami, FL is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Miami, FL? The most popular types of Helpdesk jobs in Miami, FL are:
What cities near Miami, FL are hiring for Helpdesk Associate jobs? Cities near Miami, FL with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Miami, FL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,703 per year, or $20.5 per hour.
Helpdesk Technician III

Helpdesk Technician III

Independent Living Systems

Miami, FL • On-site

$19.25 - $25.75/hr

Full-time

Posted 11 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Helpdesk Technician III plays an essential role in ensuring the smooth operation and support of an organization's IT infrastructure by providing advanced technical assistance and troubleshooting. This position serves as a senior-level resource for resolving complex hardware, software, and network issues that frontline support cannot address. The Helpdesk Technician III will collaborate closely with IT teams and end-users to diagnose problems, implement solutions, and maintain system performance and security. Additionally, this role involves contributing to the development of support documentation and best practices. Ultimately, the Helpdesk Technician III ensures minimal downtime and optimal user satisfaction through expert problem resolution and proactive system maintenance.

Minimum Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 5 years of experience in helpdesk or technical support role with progressively increasing responsibilities.
  • Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals.
  • Experience with troubleshooting hardware components, software installations, and network connectivity issues.
  • Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Relevant experience may substitute for the educational requirement on a year-for-year basis.

Preferred Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
  • Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent.
  • Experience with remote support tools, ticketing systems, and IT asset management software.
  • Familiarity with virtualization technologies, cloud services, and cybersecurity best practices.
  • Prior experience mentoring or leading junior technical staff.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
  • Provide advanced technical support to diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, mobile devices and other peripheral devices.
  • Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications.
  • Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
  • Collaborate with senior IT staff to escalate unresolved issues.
  • Participate in ongoing training to stay current with healthcare IT systems and best practices.
  • Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.
  • Guide other helpdesk technicians by sharing expertise and providing guidance on technical challenges.
  • Document technical procedures, solutions, and user guides to enhance the knowledge base and support efficiency.
  • Perform other duties as assigned.


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