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Helpdesk Manager Jobs in Florida (NOW HIRING)

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 Posting Closing Date: 08/18/2026 Total Compensation Estimator Tool FLORIDA GAMING CONTROL COMMISSION ...

Hardee's

District Manager

Pensacola, FL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Santa Rosa Beach, FL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pensacola, FL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 Posting Closing Date: 08/18/2026 Total Compensation Estimator Tool FLORIDA GAMING CONTROL COMMISSION ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 Posting Closing Date: 08/18/2026 Total Compensation Estimator Tool FLORIDA GAMING CONTROL COMMISSION ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

HELP DESK MANAGER - 41500051 Pay Plan: SES Position Number: 41500051 Salary: $65,000 - $70,000 Posting Closing Date: 08/18/2026 Total Compensation Estimator Tool FLORIDA GAMING CONTROL COMMISSION ...

Hardee's

District Manager

Milton, FL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Panama City Beach, FL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pensacola, FL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Santa Rosa Beach, FL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pensacola, FL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pensacola, FL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pensacola, FL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Panama City, FL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pensacola, FL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pace, FL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Florida

Helpdesk Manager information

See Florida salary details

$28K

$62.6K

$93K

How much do helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for helpdesk manager in Florida is $62,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $74,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Florida? The most popular types of Helpdesk jobs in Florida are:
What cities in Florida are hiring for Helpdesk Manager jobs? Cities in Florida with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,609 per year, or $30.1 per hour.

Junior System Administrator & Helpdesk Technician

Empire Management Group

Kissimmee, FL • On-site

Full-time

Re-posted 12 days ago

Job description

Position Summary:
We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you'll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests.
Key Responsibilities:
  • Serve as the primary helpdesk technician for first- and second-level technical support across the organization
  • Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally
  • Provide onsite support at office locations when remote troubleshooting is not sufficient
  • Assist in the installation, configuration, and maintenance of hardware and software systems
  • Monitor system performance and troubleshoot issues related to networks, servers, and user devices
  • Manage user accounts, permissions, and access rights in Active Directory and other systems
  • Monitor security tools, apply updates and patches, and assist with backup procedures
  • Maintain and update IT documentation, including network diagrams, support logs, and user guides
  • Support onboarding and offboarding processes, including setting up and decommissioning user workstations
  • Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.
  • PowerApps Management and small development
  • Participate in IT projects including system upgrades, migrations, and new software deployments
  • Escalate complex or unresolved issues to senior IT staff when necessary

Requirements
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 1-2 years of IT support, helpdesk, or system administration experience preferred
  • Basic understanding of Windows Server, Active Directory, and networking concepts
  • Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365
  • Strong troubleshooting, multitasking, and problem-solving skills
  • Excellent communication and customer service abilities
  • Willingness and flexibility to travel to office locations when onsite support is needed
  • Eagerness to learn, grow, and contribute to a collaborative IT team

Apply