Helpdesk Support
$19 - $25.50/hr
Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...
Helpdesk Support
$19 - $25.50/hr
Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...
Helpdesk Technician III
Miami, FL · On-site
$19.25 - $25.75/hr
We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS ... Experience with remote support tools, ticketing systems, and IT asset management software.
Quick apply
Helpdesk Technician III
Miami, FL · On-site
$19.25 - $25.75/hr
We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS ... Experience with remote support tools, ticketing systems, and IT asset management software.
Helpdesk Tier 3
Boca Raton, FL · On-site
$80K - $90K/yr
Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...
Helpdesk Tier 3
Boca Raton, FL · On-site
$80K - $90K/yr
Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Support
$19 - $25.50/hr
1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. Decommissioning end-of-lease desktops & laptops 4. Diagnosing laptop ...
Helpdesk Support
$19 - $25.50/hr
1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. Decommissioning end-of-lease desktops & laptops 4. Diagnosing laptop ...
Manager, Help Desk
Boca Raton, FL · Hybrid
$108K/yr
The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...
Manager, Help Desk
Boca Raton, FL · Hybrid
$108K/yr
The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...
Helpdesk Technician II
Tallahassee, FL · On-site
$19 - $25.75/hr
We are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Helpdesk Technician II
Tallahassee, FL · On-site
$19 - $25.75/hr
We are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Campus Systems Lead
Bradenton, FL · On-site
This role will be managing a complex, 24/7 boarding school with an elite athletic program that requires more than a SIS administrator or a helpdesk manager. This role will own the full ecosystem of ...
Campus Systems Lead
Bradenton, FL · On-site
This role will be managing a complex, 24/7 boarding school with an elite athletic program that requires more than a SIS administrator or a helpdesk manager. This role will own the full ecosystem of ...
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...
New
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...
New
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...
Quick apply
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...
New
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...
New
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
... management. Responsibilities : • Resolve complex technical issues escalated from Tier 1 support ... Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
... management. Responsibilities : • Resolve complex technical issues escalated from Tier 1 support ... Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by ...
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...
New
Quick apply
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...
New
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
... incidents and manage them through to resolution within defined service level agreements (SLAs ... Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
... incidents and manage them through to resolution within defined service level agreements (SLAs ... Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
New
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
New
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems ... Maintain accurate IT asset management. * Coordinate secure data wiping and proper disposal of ...
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems ... Maintain accurate IT asset management. * Coordinate secure data wiping and proper disposal of ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
Helpdesk Manager information
See Florida salary details
$28K - $33.9K
1% of jobs
$33.9K - $39.8K
6% of jobs
$39.8K - $45.8K
8% of jobs
$50.1K is the 25th percentile. Wages below this are outliers.
$45.8K - $51.7K
13% of jobs
$51.7K - $57.6K
14% of jobs
The median wage is $60.3K / yr.
$57.6K - $63.5K
17% of jobs
$63.5K - $69.4K
13% of jobs
$71.8K is the 75th percentile. Wages above this are outliers.
$69.4K - $75.3K
8% of jobs
$75.3K - $81.2K
7% of jobs
$81.2K - $87.1K
7% of jobs
$87.1K - $93K
5% of jobs
$28K
$62.6K
$93K
How much do helpdesk manager jobs pay per year?
As of Aug 6, 2026, the average yearly pay for helpdesk manager in Florida is $62,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $74,700.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Florida? The most popular types of Helpdesk jobs in Florida are:
What cities in Florida are hiring for Helpdesk Manager jobs? Cities in Florida with the most Helpdesk Manager job openings:
Job description
Job Description
Job Title : Helpdesk Support
Location: St. Petersburg, FL
Duration: CTH
Job Description:
1. Imaging / re-imaging laptops & desktops
2. Troubleshooting technical laptop and desktop issues (Windows & applications)
3. Decommissioning end-of-lease desktops & laptops
4. Diagnosing laptop & desktop hardware issues
5. Mapping network drives / printers
6. Coordinating laptop & desktop repairs with hardware suppliers
7. Assisting with application testing
8. Vendor escorts (occasional)
9. Some relocation of desk phones / workstations
10. Some remote support (via remote access software)
Background:
1. 3-5 years technical support experience
2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
1. Strong Windows 7 troubleshooting & diagnostics
2. Strong application troubleshooting (MS suite - Outlook, PowerPoint, Excel, Word, Visio, Lync)
3. Hardware troubleshooting & diagnostics (laptops, desktops)
4. Basic networking (drive / printer mappings, network connection diagnostics)
5. Active Directory / PC security
6. Internet Explorer & Chrome troubleshooting
7. BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
1. Good communicator (written and verbal)
2. Takes responsibility & accountability
3. Teachable
4. Solutions-focused
5. Team player - able to contribute new ideas
6. Flexible in terms of workload and daily tasks
Additional Information
All your information will be kept confidential according to EEO guidelines.
About KRG Technologies
Sourced by ZipRecruiter
KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Valencia, CA, US
Year founded
2003