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Junior Helpdesk Jobs in Florida (NOW HIRING)

Wilo USA LLC

Junior Developer

Sanford, FL · On-site

$60K - $78K/yr

What You'll Do As our Junior Developer, you'll work closely with IT leadership and employees across ... Help maintain the security and integrity of company IT systems. * Assist with programming and ...

Mc Shea Contracting

Junior Estimator

Plant City, FL · On-site

McShea Contracting Junior Estimator The Junior Estimator supports the estimating team by assisting ... Track bid deadlines and help ensure timely submissions * Maintain organized bid files, estimate ...

McShea Contracting

Junior Estimator

Plant City, FL · On-site

McShea Contracting Junior Estimator The Junior Estimator supports the estimating team by assisting ... Track bid deadlines and help ensure timely submissions * Maintain organized bid files, estimate ...

Retrev LLC

Junior Sales Representative

Pensacola, FL · On-site

Junior Sales Representative Department: Sales / Business Development & Procurement Reports To ... This role is responsible for helping maintain consistent communication with prospects, tracking ...

Elutions

Junior Systems Administrator

Tampa, FL · On-site

To help facilitate our growth and continue our success, Elutions is seeking a motivated, hard-working Junior Systems Administrator to help support our infrastructure, and assist in the maintenance of ...

Elutions

Junior Systems Administrator

Tampa, FL · On-site

To help facilitate our growth and continue our success, Elutions is seeking a motivated, hard-working Junior Systems Administrator to help support our infrastructure, and assist in the maintenance of ...

Elutions

Junior Systems Administrator

Tampa, FL · Hybrid

To help facilitate our growth and continue our success, Elutions is seeking a motivated, hard-working Junior Systems Administrator to help support our infrastructure, and assist in the maintenance of ...

Publicis Groupe Holdings B.V

Junior Copywriter

Miami, FL · On-site

Overview Razorfish is looking for a Jr. Copywriter with both conceptual and hands-on chops who can ... Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your ...

BlueTeam

Junior Estimator

Boca Raton, FL

Junior Estimator Department: Pre-Construction Reports To: Director of Preconstruction or Designated ... Help reconcile differences between historical cost, published cost data, platform pricing, and ...

BlueTeam

Junior Estimator

Boca Raton, FL · On-site

Junior Estimator Department: Pre-Construction Reports To: Director of Preconstruction or Designated ... Help reconcile differences between historical cost, published cost data, platform pricing, and ...

caa

Junior Graphic Designer

Miami, FL · On-site

$16 - $27/hr

Freelance Junior Graphic & Layout Designer 📍 100% Remote 💼 Design | Marketing Creative ... You'll help produce the digital and print materials that show up in front of thousands of ...

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Junior Helpdesk information

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How much do junior helpdesk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for junior helpdesk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Florida?

The most popular types of Helpdesk jobs in Florida are:

What are popular job titles related to Junior Helpdesk jobs in Florida?

For Junior Helpdesk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Florida look for?

The top searched job categories for Junior Helpdesk jobs in Florida are:

What cities in Florida are hiring for Junior Helpdesk jobs?

Cities in Florida with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Junior System Administrator & Helpdesk Technician

Kissimmee, FL • On-site

Empire Management Group
Business Management Consulting • 11 - 50 employees
Learn more about Empire Management Groupexternal

Full-time

Re-posted 29 days ago

Job description

Position Summary:
We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you'll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests.
Key Responsibilities:
  • Serve as the primary helpdesk technician for first- and second-level technical support across the organization
  • Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally
  • Provide onsite support at office locations when remote troubleshooting is not sufficient
  • Assist in the installation, configuration, and maintenance of hardware and software systems
  • Monitor system performance and troubleshoot issues related to networks, servers, and user devices
  • Manage user accounts, permissions, and access rights in Active Directory and other systems
  • Monitor security tools, apply updates and patches, and assist with backup procedures
  • Maintain and update IT documentation, including network diagrams, support logs, and user guides
  • Support onboarding and offboarding processes, including setting up and decommissioning user workstations
  • Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.
  • PowerApps Management and small development
  • Participate in IT projects including system upgrades, migrations, and new software deployments
  • Escalate complex or unresolved issues to senior IT staff when necessary

Requirements
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 1-2 years of IT support, helpdesk, or system administration experience preferred
  • Basic understanding of Windows Server, Active Directory, and networking concepts
  • Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365
  • Strong troubleshooting, multitasking, and problem-solving skills
  • Excellent communication and customer service abilities
  • Willingness and flexibility to travel to office locations when onsite support is needed
  • Eagerness to learn, grow, and contribute to a collaborative IT team

Apply