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Helpdesk Jobs (NOW HIRING)

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Helpdesk Support Representative Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive ...

City of Pharr

PT Helpdesk Specialist

Pharr, TX · On-site

$12.98/hr

Join the City of Pharr as a Part-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the ...

New York State

Helpdesk Service Specialist

Buffalo, NY

$64K - $65K/yr

Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned. Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs ...

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$22 - $29.50/hr

It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at NYC.GOV/DCAS to learn more ...

Potelco, Inc.

Helpdesk Technician III

Sumner, WA · On-site

$30 - $40/hr

The IT Helpdesk Technician - Level III is a senior-level role focused on advanced technical ownership, systemic problem resolution, and operational leadership. This position is responsible for ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

MDW is currently seeking a Travel Helpdesk Analyst to support our Missile Defense Agency (MDA) customer in Huntsville, Alabama. The analyst will provide full-time support to the Missile Defense ...

Patriot, LLC

Entry Level Helpdesk Specialist

Dulles, VA · On-site

$15 - $17/hr

Respond to email messages, web inquiries, and or phone calls for customers seeking help * Logs all request into the Government tracking system (Remedy) * Adds new users to the network and specifies ...

Stefanini Group

$20 - $27/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

tlc

IT Helpdesk Technician

Beaverton, OR

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...

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Helpdesk information

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$12

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How much do helpdesk jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

More about Helpdesk jobs
What cities are hiring for Helpdesk jobs? Cities with the most Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk jobs? States with the most job openings for Helpdesk jobs include:
What job categories do people searching Helpdesk jobs look for? The top searched job categories for Helpdesk jobs are:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Support Representative

Helpdesk Support Representative

YRCI

New Orleans, LA • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.
Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation
These are the driving forces that make YRCI more than just your next job. Let's build your career together.
Job Title
Helpdesk Support Representative
Location
New Orleans, LA US (Primary)
Job Type
Full-time
Position Benefits
As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
Exemption Type
Non-Exempt
Education
High School Diploma
Job Description
  • Answer Insurance Help Desk caller in inquiries.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues and trends.
  • Ensure complete client satisfaction.

Job Requirements
  • High School Diploma required.
  • Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Multitask and effectively plan and organize work.
  • Must have strong communication skills.
  • Interpret and apply regulatory material; Communicate effectively, both orally and in writing.
  • Must have keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.

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