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Helpdesk Jobs in California (NOW HIRING)

Internet Brands

Helpdesk Manager

El Segundo, CA · On-site

Helpdesk Manager IB HQ, El Segundo The Helpdesk Manager will oversee the daily operations of the Helpdesk team supporting IB's offices. This role combines hands-on technical expertise, team ...

Kodiak

Senior Helpdesk

Mountain View, CA · On-site

This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a "Shift Left" mentality-moving knowledge closer to the user through ...

Partners Professional

Helpdesk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team and serve as the first point of contact for technical support across the organization. This role is ...

Kodiak

Senior Helpdesk

Mountain View, CA

This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a "Shift Left" mentality--moving knowledge closer to the user through ...

Kodiak

Senior Helpdesk

Mountain View, CA · On-site

This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a "Shift Left" mentality-moving knowledge closer to the user through ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA · On-site

$18/hr

POSITION SUMMARY The Helpdesk Technician for Optima Tax Relief, LLC (Optima) is located in the Santa Ana, California office and reports to the Director, Information Technology. Optima's Information ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

MCH Consulting Services LLC

Helpdesk Technician

Oxnard, CA · On-site

$21.25 - $28.50/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain job control log. Operate computer systems and associated peripheral equipment in accordance with ...

Sdtek

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment. You will be exposed to a variety of technology allowing you gain broad ...

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

Basic Qualifications: * 3+ years of professional experience in an IT support or help desk environment. * Proficiency in managing and troubleshooting a cross-platform environment including Windows 11 ...

Tilly's

IS Helpdesk Technician

Irvine, CA · On-site

$19 - $21/hr

In this role, you'll help troubleshoot hardware and software issues, support retail store systems, set up new equipment, and keep things running smoothly across our offices and stores. If you have 1 ...

The Rockridge Group

Helpdesk Technician (L2)

Chico, CA

$20.25 - $27.50/hr

Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to ...

Btisolutions

IT Helpdesk

San Jose, CA · On-site

$29 - $32/hr

IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...

BTI Solutions

IT Helpdesk

San Jose, CA

$29 - $32/hr

IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...

BTI Solutions

IT Helpdesk

San Jose, CA · On-site

$29 - $32/hr

IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...

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How much do helpdesk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for helpdesk in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in California?

The most popular types of Helpdesk jobs in California are:

What are popular job titles related to Helpdesk jobs in California?

For Helpdesk jobs in California, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in California look for?

The top searched job categories for Helpdesk jobs in California are:

What cities in California are hiring for Helpdesk jobs?

Cities in California with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in California as of September 2026, with employment types broken down into 1% Internship, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

Helpdesk Manager

El Segundo, CA • On-site

Internet Brands
Internet and IT • 5 - 10K employees
Learn more about Internet Brandsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Helpdesk Manager
IB HQ, El Segundo
The Helpdesk Manager will oversee the daily operations of the Helpdesk team supporting IB's offices. This role combines hands-on technical expertise, team leadership, and stakeholder engagement to ensure exceptional customer service and operational excellence across IT support functions. The ideal candidate is an experienced leader with a strong background in technical troubleshooting and helpdesk management, committed to maintaining service quality and continuous improvement.
KEY RESPONSIBILITIESAI Strategy & Automation Leadership
As a Helpdesk Manager you will lead the transformation of our Level 1 support model, leveraging AI and automation to resolve routine incidents instantly, empower end-users, and upskill our support staff.
  • Drive High-Volume Incident Deflection: Lead the implementation and continuous tuning of AI solutions (e.g., chatbots, Agentic AI) to achieve zero-touch resolution for our most frequent L1 requests, including Active Directory lockouts, password resets, and automated software provisioning.
  • Govern AI-Powered Knowledge Management: Direct the strategy for a centralized, AI-enhanced knowledge base. Ensure Helpdesk Standard Operating Procedures (SOPs) are rigorously maintained and properly structured to fuel machine learning models, driving highly accurate automated responses and increasing end-user self-service adoption.
  • Elevate Quality Assurance through AI Analytics: Utilize AI-driven QA tools (e.g., RingSense AI, automated ticket auditing) to monitor call sentiment, ticket categorization accuracy, and First-Contact Resolution (FCR) rates. Translate this data into actionable, targeted coaching plans to improve individual agent performance and overall team CSAT.
  • Lead Cross-Functional AI & Provisioning Workflows: Serve as the primary Helpdesk stakeholder collaborating with Corporate Operations on the rollout of new enterprise AI tools. Define, test, and optimize automated workflow approvals for AI tool licensing, ensuring all automated license assignments and software deployments are secure, compliant, and accurately routed.
  • Continuous Automation Improvement: Regularly analyze L1 ticket data to identify new trends and recurring low-complexity issues. Proactively design and propose new automation workflows to shift the team's workload from manual ticket logging to proactive system monitoring and user education.
Team Leadership & Performance Management
  • Directly manage Helpdesk staff supporting IB operations.
  • Oversee team performance metrics, ensuring response and resolution within defined SLAs.
  • Monitor team schedules, availability, and workload distribution to maintain optimal coverage.
  • Foster a positive, collaborative, and customer-focused team culture.
  • Identify areas for development and provide mentorship, coaching, and training opportunities.
Technical & Operational Oversight
  • Act as a hands-on technical leader, assisting with escalated incidents and complex troubleshooting.
  • Serve as the primary Helpdesk office representative and technical point of contact for the region.
  • Ensure adherence to IT policies, security standards, and compliance protocols.
  • Collaborate with the network and infrastructure teams to maintain stable, efficient systems.
Stakeholder & Business Engagement
  • Manage relationships and expectations with internal business units and key stakeholders.
  • Communicate effectively with management on issues, service trends, and areas for improvement.
  • Provide executive-level support for senior leadership, ensuring high satisfaction with responsiveness and discretion.
Office & Technology Management
  • Oversee the operational quality of all technology-related services within the office, including:
    • Conference room technology
    • Employee desk setups and IT onboarding
    • Printers, tech walk-up areas, and IT storage spaces
  • Partner with facilities and networking teams to ensure optimal technology performance across the office environment.
  • Track satisfaction scores and implement improvements to enhance the user experience.
Procurement & Administration
  • Maintain and manage IT asset inventory, including procurement, tracking, and replacement.
  • Ensure adherence to procurement policies, approval workflows, and budgetary guidelines.
  • Coordinate license renewals, equipment orders, and vendor relationships.
  • Conduct periodic audits for compliance, budget monitoring, and security assurance.
Qualifications & Requirements
  • Minimum 7 years of experience managing or supervising within a Helpdesk or IT support environment.
  • Bachelor's degree in Engineering, Computer Science, or a related field preferred; equivalent relevant professional experience will also be considered.
  • Proven direct management experience leading technical teams.
  • Strong background in technical troubleshooting and escalation management.
  • Excellent communication and interpersonal skills with a customer service orientation.
  • Ability to work hands-on in a dynamic environment while maintaining strategic oversight.
  • Demonstrated ability to analyze performance data, identify trends, and drive process improvements.
  • Strong organizational skills with attention to detail and follow-through.
  • Familiarity with ITSM platforms (e.g., ServiceNow, Jira, Service Desk Plus, Zendesk).
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to start at $125K and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Employment Type: Full-Time

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