IT Helpdesk
San Jose, CA · On-site
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
New
IT Helpdesk
San Jose, CA · On-site
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
New
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
New
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
New
Company Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We ...
Company Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We ...
IT Helpdesk
San Jose, CA · On-site
Company Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We ...
IT Helpdesk
San Jose, CA · On-site
Company Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We ...
IT Helpdesk
San Jose, CA · On-site
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
IT Helpdesk
San Jose, CA · On-site
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
IT Helpdesk
San Jose, CA · On-site
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
IT Helpdesk
San Jose, CA · On-site
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
IT Helpdesk Support
Los Angeles, CA · On-site
$100 - $110/hr
IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...
IT Helpdesk Support
Los Angeles, CA · On-site
$100 - $110/hr
IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...
IT Helpdesk
San Jose, CA · On-site
Company Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We ...
IT Helpdesk
San Jose, CA · On-site
Company Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
IT Helpdesk Technician
Burlingame, CA · On-site
$70K - $90K/yr
Overview We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization. You'll be the first point of contact for employees seeking ...
IT Helpdesk Technician
Burlingame, CA · On-site
$70K - $90K/yr
Overview We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization. You'll be the first point of contact for employees seeking ...
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IT Helpdesk Technician
Salinas, CA · On-site
$25 - $28/hr
Has 3+ years of technical support, help desk, or IT support experience (preferred) * Has experience supporting Windows environments and Microsoft 365 applications * Demonstrates strong ...
Quick apply
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IT Helpdesk Technician
Salinas, CA · On-site
$25 - $28/hr
Has 3+ years of technical support, help desk, or IT support experience (preferred) * Has experience supporting Windows environments and Microsoft 365 applications * Demonstrates strong ...
IT Helpdesk Analyst
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
IT Helpdesk Analyst
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
Act as a first point of contact for the Help Desk Support team to start the problem determination process for desktop and network issues. * Organize, prioritize, and execute support requests.
Act as a first point of contact for the Help Desk Support team to start the problem determination process for desktop and network issues. * Organize, prioritize, and execute support requests.
IT Helpdesk Support
Santa Clara, CA · On-site
Effectively escalate complex issues to Tier 2 Helpdesk Support or specialized IT teams when necessary, ensuring timely resolution and communication. * Continuous Growth: Actively engage in self-study ...
IT Helpdesk Support
Santa Clara, CA · On-site
Effectively escalate complex issues to Tier 2 Helpdesk Support or specialized IT teams when necessary, ensuring timely resolution and communication. * Continuous Growth: Actively engage in self-study ...
IT & Helpdesk Manager
San Diego, CA · On-site
$131K - $152K/yr
The Role: IT & Helpdesk Manager The Location: SB, LA, OC, SD, California Make a Difference Where It Matters Most At CalPrivate Bank, we believe banking is personal. We have deep roots in the ...
New
Quick apply
IT & Helpdesk Manager
San Diego, CA · On-site
$131K - $152K/yr
The Role: IT & Helpdesk Manager The Location: SB, LA, OC, SD, California Make a Difference Where It Matters Most At CalPrivate Bank, we believe banking is personal. We have deep roots in the ...
New
IT & Helpdesk Manager
Newport Beach, CA · On-site
$131K - $152K/yr
The Role: IT & Helpdesk Manager The Location: SB, LA, OC, SD, California Make a Difference Where It Matters Most At CalPrivate Bank, we believe banking is personal. We have deep roots in the ...
New
Quick apply
IT & Helpdesk Manager
Newport Beach, CA · On-site
$131K - $152K/yr
The Role: IT & Helpdesk Manager The Location: SB, LA, OC, SD, California Make a Difference Where It Matters Most At CalPrivate Bank, we believe banking is personal. We have deep roots in the ...
New
Helpdesk/ Support Engineer
Palo Alto, CA · On-site
The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organizations device ecosystem. This role focuses on automating the lifecycle of hardware ...
Quick apply
Helpdesk/ Support Engineer
Palo Alto, CA · On-site
The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organizations device ecosystem. This role focuses on automating the lifecycle of hardware ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
IT Helpdesk Analyst
Irvine, CA · On-site
$22.88 - $26/hr
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...
IT Help Desk Support Technician (10:00am-6:30pm M-F with bi-weekly weekend and overnight on-call coverage) Looking to take your career to the next level? We have an immediate opportunity for an ...
IT Help Desk Support Technician (10:00am-6:30pm M-F with bi-weekly weekend and overnight on-call coverage) Looking to take your career to the next level? We have an immediate opportunity for an ...
Helpdesk information
See California salary details
$12.57 - $14.47
2% of jobs
$14.47 - $16.37
6% of jobs
$16.37 - $18.27
12% of jobs
$18.80 is the 25th percentile. Wages below this are outliers.
$18.27 - $20.16
17% of jobs
The median wage is $21.68 / hr.
$20.16 - $22.06
16% of jobs
$22.06 - $23.96
16% of jobs
$24.91 is the 75th percentile. Wages above this are outliers.
$23.96 - $25.86
12% of jobs
$25.86 - $27.76
7% of jobs
$27.76 - $29.65
6% of jobs
$29.65 - $31.55
3% of jobs
$31.55 - $33.45
2% of jobs
$12
$22
$33
How much do helpdesk jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for helpdesk in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.
What is a helpdesk?
Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.
What are the key skills and qualifications needed to thrive as a helpdesk professional?
To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.
What are some common challenges faced by helpdesk professionals and how can they be overcome?
Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.
What is the difference between Helpdesk vs Technical Support Specialist?
| Aspect | Helpdesk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Helpdesk staff usually work in an office or call center setting, providing remote or on-site support | Technical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues |
| Employer & Industry Usage | Common in IT, customer service, and tech companies for general user support | Found in IT firms, software companies, and hardware providers, focusing on technical problem resolution |
Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.
What qualifications do I need for a helpdesk?
Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.
What are the most commonly searched types of Helpdesk jobs in California?
The most popular types of Helpdesk jobs in California are:
What are popular job titles related to Helpdesk jobs in California?
For Helpdesk jobs in California, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in California look for?
The top searched job categories for Helpdesk jobs in California are:
What cities in California are hiring for Helpdesk jobs?
Cities in California with the most Helpdesk job openings:
Job description
IT Helpdesk
Responsibilities:
- Installing and configuring hardware and software components to ensure usability.
- Rack and stacking Server, lifting up to 50lb weight.
- Troubleshooting hardware and software issues.
- Ensuring electrical safety standards are met.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Install and configure systems which support infrastructure and/or R&D activities.
- Develop and maintain installation and configuration procedures.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
- Operations and Support
- Asset Management, includes 4 physical asset audits per year
- Need to track inventory any time
JOB REQUIREMENTS
- 4+ years of experience in computer networks and systems maintenance.
- A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
- Forman deployment experience
- Ansible experience
- RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
- Asset Management experience
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.
About BTI Solutions
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Richardson, TX, US
Year founded
2006