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Volunteer Help Desk Technician Jobs in California

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Pos Help Desk Technician A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer ...

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Responsibilities : • The Help Desk Technician is the first point-of-contact for end-users seeking technical assistance. Requests can be in person, via phone, or email. Requests can be for all ...

New

Focus Point of Sale

POS Help Desk Technician

Irvine, CA

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be ...

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Volunteer Help Desk Technician information

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$12

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$33

How much do volunteer help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for volunteer help desk technician in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a Volunteer Help Desk Technician job?

A Volunteer Help Desk Technician provides technical support and troubleshooting assistance to users, often in a nonprofit or community organization. They help resolve software, hardware, and network issues while gaining hands-on IT experience. This role involves answering support tickets, guiding users through solutions, and escalating complex problems when necessary. Volunteers enhance their technical skills, contribute to a meaningful cause, and assist teams in maintaining efficient IT operations.

What are the key skills and qualifications needed to thrive in the Volunteer Help Desk Technician position, and why are they important?

To thrive as a Volunteer Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting techniques, and basic IT support concepts, often supported by relevant coursework or hands-on experience. Familiarity with ticketing systems, remote desktop software, and operating systems like Windows or macOS is valuable, while certifications such as CompTIA A+ can be advantageous. Excellent communication skills, patience, and a problem-solving mindset are key soft skills for resolving user concerns efficiently. These skills ensure timely and effective support, contributing to a positive experience for both users and the help desk team.

What types of issues might I handle as a Volunteer Help Desk Technician, and what support will I receive from the team?

As a Volunteer Help Desk Technician, you will typically assist users with common IT issues like password resets, software installation problems, connectivity issues, and basic troubleshooting for hardware and peripherals. You'll often work as part of a collaborative team where more experienced staff or volunteers are available to help you learn and resolve challenging problems. Training and documentation are usually provided to guide you through the most frequent support requests, and you'll have opportunities to shadow other technicians and ask questions when needed. This supportive environment helps build your technical confidence, improves your problem-solving abilities, and contributes to the overall success of the IT team.

Is it possible to get a help desk job with no experience?

Volunteer Help Desk Technician roles often require some basic technical knowledge and customer service skills but may not always require prior experience. Entry-level positions typically focus on training and on-the-job learning, making them accessible to those new to IT; certifications like CompTIA A+ can also improve chances. Gaining relevant skills and certifications can help candidates qualify for such roles without previous work experience.
More about Volunteer Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in California? The most popular types of Help Desk Technician jobs in California are:
What are popular job titles related to Volunteer Help Desk Technician jobs in California? For Volunteer Help Desk Technician jobs in California, the most frequently searched job titles are:
What job categories do people searching Volunteer Help Desk Technician jobs in California look for? The top searched job categories for Volunteer Help Desk Technician jobs in California are:
What cities in California are hiring for Volunteer Help Desk Technician jobs? Cities in California with the most Volunteer Help Desk Technician job openings:
Volunteer Help Desk Technician jobs near you
Infographic showing various Volunteer Help Desk Technician job openings in California as of May 2026, with employment types broken down into 3% Internship, 87% Full Time, and 10% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

Help Desk Technician

FRED FINCH YOUTH & FAMILY SERVICES

Oakland, CA • On-site

$27.85 - $35.55/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

Description
Fred Finch Youth & Family Services is a great place to work. Year after year, our employees make the difference in helping those with mental health issues. Our team is currently looking for a Help Desk Technician, whether you are just starting your career or a seasoned professional, you'll be able to find the right position to help others.
Pay/Benefits at a Glance:
  • Pay range is between $27.85- $35.55 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
  • 21 PTO Days per year
  • 9 Nationally Observed Holidays
  • 401k matching up to 6%
  • Up to $10,000 in the Degree Assistance Program
  • Affordable monthly health care premiums
  • To learn more about our full benefits package, click here

Our Culture and Mission:
We envision Fred Finch as a healing-centered organization where our diverse staff at all levels feels at home. We are committed to creating an environment where employees can thrive, grow, and explore opportunities. Together, we actively work on diversity within our organization and the communities we serve.
Fred Finch Youth & Family Services partners with individuals and communities to provide culturally responsive services that cultivate mental and physical resilience and wellness
What You Will Do:
The Help Desk Technician reports to the IT Manager. The Help Desk Technician is responsible to oversee the entire Help Desk function and ensuring that end users are receiving the appropriate support. This includes the responsibility of implementing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Help Desk Technician will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.
Qualifications:
Skills, Knowledge, Abilities
  • Strong customer service and administrative skills with the ability to provide courteous, effective technical support to users with varying levels of technical proficiency.
  • Working knowledge of IT terminology, desktop hardware, software applications, and Help Desk support practices.
  • Proficiency in troubleshooting, installation, configuration, and basic maintenance of hardware and software systems.
  • Intermediate proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
  • Excellent verbal and written communication skills, with the ability to clearly explain technical information to non-technical users.
  • Detail-oriented and organized, with the ability to document work accurately, manage multiple priorities, and meet deadlines in a fast-paced environment.
  • Ability to work independently while also collaborating effectively with IT staff, managers, vendors, and agency departments.

Education:
  • High School Diploma or GED
  • Although not required, the following education and training typically demonstrate skills, abilities and knowledge required for this position:
    • Bachelor's degree in computer science, business, or related field.

Experience:
In addition to the education requirement the following experience is required:
  • Demonstrated experience providing administrative and customer service support in a technical or office environment.
  • Preferred: One (1) year Help Desk support experience, including troubleshooting, formatting, software and hardware installation, updates, and basic desktop support.

Join our team as: Help Desk Technician
Fred Finch Youth & Family Services (FF) is an Equal Opportunity Employer. FF does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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