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Helpdesk Jobs in Novato, CA (NOW HIRING)

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Create and update knowledge base articles to facilitate self-help for end-users. Install, configure, and update software applications and operating systems. Resolve technical problems with Local Area ...

MSI Litho

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Bindery Helper

San Rafael, CA · On-site

$27 - $33/hr

San Rafael printing company looking to hire a full time bindery helper ASAP. Candidiate we are looking for should have a good attendance history and has no problems following orders from supervisiors.

Dreamers food and beverage

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Kitchen Helper

San Francisco, CA · On-site

$21 - $22.50/hr

Mexican Taqueria Kitchen Helper required. Company Description High motivated kitchen helper. Mexican taqueria experience preferred.

MSI Litho

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Bindery Helper

San Rafael, CA · On-site

$27 - $33/hr

San Rafael printing company looking to hire a full time bindery helper ASAP. Candidiate we are looking for should have a good attendance history and has no problems following orders from supervisiors.

Albertsons

Bakers Helper

San Francisco, CA · On-site

$17.25 - $18.35/hr

The Baker's Helper plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish. Working ...

New

Westar Marine Services

Welder's Helper

San Francisco, CA · On-site

$18.75 - $23.50/hr

As a Welder's Helper , you'll play a key support role in welding operations and daily logistics critical to marine repair, construction, and maintenance. From handling materials and prepping ...

Albertsons

Bakers Helper

San Francisco, CA · On-site

The Baker's Helper plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish. Working ...

New

On Lok Lifeways

Kitchen Helper

San Francisco, CA · On-site

$17 - $19.75/hr

Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the ...

On Lok

Kitchen Helper

San Francisco, CA · On-site

$23 - $30.66/hr

Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the ...

On Lok

Kitchen Helper

San Francisco, CA · On-site

$23 - $30.66/hr

Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction ...

Caliber Collision

Auto Painter Helper

Napa, CA · On-site

$18 - $21/hr

Auto Painter Helpers will be required to repair vehicles thoroughly, safely, and profitably in accordance with Caliber and OEM standards using our state-of-the-art equipment. OUR AUTO PAINTER HELPERS ...

Vesta Home

Onsite Delivery Helper

San Francisco, CA · On-site

$18.50 - $21.25/hr

As a Delivery Helper at Vesta Home, you'll assist in delivering and setting up high-quality furniture in our customers' homes. Vesta Home is recognized for its innovative, stylish home furnishings ...

Vesta Home

Onsite Delivery Helper

San Francisco, CA · On-site

$18.50 - $21.25/hr

As a Delivery Helper at Vesta Home, you'll assist in delivering and setting up high-quality furniture in our customers' homes. Vesta Home is recognized for its innovative, stylish home furnishings ...

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All JobsHelpdesk JobsHelpdesk Jobs in Novato, CA

Helpdesk information

See Novato, CA salary details

$14

$27

$39

How much do helpdesk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for helpdesk in Novato, CA is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $30.48 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Novato, CA?

The most popular types of Helpdesk jobs in Novato, CA are:

What are popular job titles related to Helpdesk jobs in Novato, CA?

For Helpdesk jobs in Novato, CA, the most frequently searched job titles are:

What cities near Novato, CA are hiring for Helpdesk jobs?

Cities near Novato, CA with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Novato, CA as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $56,536 per year, or $27.2 per hour.

Information Technology - Helpdesk Technician

San Francisco, CA • On-site

Tenderloin Housing Clinic
Non-Profits • 201 - 500 employees
Learn more about Tenderloin Housing Clinicexternal

Full-time

Re-posted 29 days ago

Job description

ESSENTIAL FUNCTIONS
  • Provide first line of support to troubleshoot network, hardware, software, and telephone problems.
  • Act as a first point of contact for the Help Desk Support team to start the problem determination process for desktop and network issues.
  • Organize, prioritize, and execute support requests.
  • Document, track, and monitor problems to ensure timely resolution; escalate problems as appropriate.
  • Serve as a liaison to other departments when setting up new staff members, computer equipment, software, or systems.
  • Process equipment and software orders.
  • Draft and update policies and procedures related to computer support including manuals and audits for installation and use of IT hardware and software.
  • Provide excellent and thorough on-site technical support.
  • Track, distribute, and install equipment and related materials.
  • Assist with computer operation scheduling, backup, storage, and retrieval functions of the computer network.
  • Manage logins and passwords for all systems and applications.
  • Monitor information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
  • Monitor system performance and test disaster recovery plans.
  • Install cabling to support phone, network, and CCTV in a professional manner.
  • Respond to all phone messages, staff requests, and emails as appropriate and in a timely manner.
  • Maintain confidentiality of employee and agency records and concerns.
  • Attend all meetings as scheduled and participate in meetings as requested.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
ESSENTIAL QUALIFICATIONS
  • BS/BA degree in related field required.
  • Windows MCSA Certification or working toward certification preferred.
  • Must have a minimum of 2 years of experience in Help Desk or equivalent responsibilities.
  • Must have experience with networking and network administration, including cabling, routers, switches, TCP/IP, and data security.
  • Must have experience with Windows 10 troubleshooting and problem solving.
  • Must have experience installing and troubleshooting business oriented software for PCs (including Adobe, Outlook 2019, MS Access, MS Office 2019, and QuickBooks).
  • Must have experience with Dell, HP, and PC compatible hardware.
  • Must have knowledge of Windows 2016 Server; Veritas Backup Exec, Symantec, SQL Server 2014, and MS Access 2000.
  • Must have motivation and desire to solve technical issues and help end-users.
  • Must have an ability to effectively present information and respond to questions from groups of staff and managers, and to communicate highly technical information to non-technical end-users.
  • Must have demonstrated problem-solving skills.
  • Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
  • Must have demonstrated customer service skills.
  • Must read, communicate orally, and write in English.
  • Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
  • Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.[1]

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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