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Helpdesk Jobs (NOW HIRING)

Marten Transport

Infrastructure Helpdesk

Mondovi, WI

The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...

Beacon Hill

Helpdesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience ...

AESC US

Helpdesk Technician

Smyrna, TN · On-site

$18.75 - $25.25/hr

They are seeking an IT Helpdesk Technician to ensure the smooth operation of their Manufacturing Execution System and provide technical support to users. Responsibilities : • Analyze large sets of ...

Enchanted Rock

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

SDTEK

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment You will be exposed to a variety of technology allowing you gain broad ...

SolarWinds

Helpdesk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

Key Responsibilities * Provide day-to-day desktop and application support for internal customers in the Austin office and remote users * Support end-user devices including laptops/desktops ...

Stefanini

Bilingual Helpdesk Technician

Southfield, MI

$18.25 - $24.75/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need ...

Pomerene Hospital

Helpdesk Technician- PMG

Millersburg, OH · On-site

$16.75 - $22.50/hr

The Help Desk Technician is responsible for setting up and removing PMG user accounts, email accounts, and resetting passwords. The Help Desk Technician will troubleshoot basic issues regarding ...

Energy Solutions - USA

Helpdesk Technician II

Boston, MA · On-site +1

$32 - $36/hr

We are looking for a Help Desk Technician II that will be responsible for delivering advanced Tier 1 IT support for local and remote employees. At Energy Solutions, the IT Department is responsible ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

CyberSheath

Helpdesk Technician II

The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 Duration: 12 Months(Possibility of extension) On Site : As a Help Desk System Analyst ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

New

Troy University

Helpdesk Operator III

Troy, AL · On-site

Posting Details Position Information Posting Number SF2522P Position Title Helpdesk Operator III Position Type Professional/Salaried Department Information Technology - Troy Division Finance and ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation efforts ...

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Helpdesk information

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$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

More about Helpdesk jobs
What cities are hiring for Helpdesk jobs? Cities with the most Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk jobs? States with the most job openings for Helpdesk jobs include:
What job categories do people searching Helpdesk jobs look for? The top searched job categories for Helpdesk jobs are:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Specialist

Helpdesk Specialist

BOXER PROPERTY MANAGEMENT CORP

Houston, TX • On-site

Full-time

Posted 27 days ago

Job description

The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems. This role ensures employees receive timely and effective technical support across all US based Boxer Property corporate and management offices, minimizing downtime and ensuring consistent productivity.
Responsibilities include troubleshooting hardware, software, and network issues, assisting with system configurations, and supporting building systems such as Access Control and Video Surveillance. The role also contributes to user training, device management, and IT documentation.
Duties & Responsibilities
  • Technical Support
    • Provide first-level support for end-users via ticketing system, phone or email
    • Diagnose and resolve desktop, laptop and software issues within defined SLAs
    • Support and configure Microsoft 365, Teams and related collaboration tools
    • Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting
    • Create and manage Active Directory and Azure AD user accounts and permissions
    • Manage company cell phone accounts, configuration and unified deployment
    • Perform adds, moves and changes for softphones using Microsoft Teams and 8x8
    • Collaborate with vendors to resolve Internet, fax or circuit-related issues
    • Travel to local business offices to perform onsite support and maintenance
  • Management Offices & Building Systems Maintenance
    • Conduct routine maintenance on desktops, laptops and network-connected systems
    • Apply security patches, firmware updates and configuration changes
    • Monitor and respond to alerts form Intune, endpoint protection and monitoring tools
    • Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms
    • Maintain documentation for hardware, software and building system configurations
  • User Training and Documentation
    • Develop and maintain user guides, quick reference materials and FAQs
    • Conduct onboarding sessions and IT orientation for new hires
    • Maintain internal SOPs and contribute to process improvement initiatives
  • Reporting and Analysis
    • Track and analyze help desk ticket trends and performance metrics
    • Participate in IT Inventory Management activities
    • Recommend system enhancements based on recurring issues
    • Generate reports for management on service response and resolution times

Education & Training
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
  • Certifications such as CompTIA A+, ITIL, or Microsoft 365/Intune Administrator are advantageous

Knowledge & Skills
  • Strong technical troubleshooting and analytical skills
  • Proficiency with Microsoft 365, Teams and Intune
  • Familiarity with Access Control and Video Surveillance systems
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Experience with network fundamentals, including LAN/WAN and Wi-Fi
  • Proactive, detail-oriented and team-focused

Apply