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Helpdesk Manager Jobs in Virginia (NOW HIRING)

New Horizons Healthcare

Helpdesk Analyst

Roanoke, VA

$20 - $27.50/hr

Helpdesk Analyst Please note that this position is with our IT vendor, MCubed, and not with New ... Manage desk phones and cellphones, assign, and deploy new phones, make any configuration changes ...

MCH Consulting Services LLC

Helpdesk Technician

Suffolk, VA

$19 - $25.75/hr

Duties (responsible for Hardware, Software, and Functional Application list) consists of managing and operating 2 Local Area Network MS Window 2008 servers and 1 VLAN MS Windows 2012 server, 10Base-T ...

MCH Consulting Services LLC

Helpdesk Technician

Suffolk, VA

$17.75 - $24/hr

Duties (responsible for Hardware, Software, and Functional Application list) consists of managing and operating 2 Local Area Network MS Window 2008 servers and 1 VLAN MS Windows 2012 server, 10Base-T ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

This role involves managing incidents, problems, and service requests, collaborating with users and ... Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services ... The Helpdesk Technician Level II provides day to day support for the implementation ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

This role involves managing incidents, problems, and service requests, collaborating with users and ... Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services ... Provide escalation support as necessary for Level I Helpdesk staff  * Assist with the onboarding ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

This role involves managing incidents, problems, and service requests, collaborating with users and ... Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Virginia

Helpdesk Manager information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for helpdesk manager in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Helpdesk Manager jobs? Cities in Virginia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Helpdesk Analyst

Helpdesk Analyst

New Horizons Healthcare

Roanoke, VA

$20 - $27.50/hr

Full-time

Posted 19 days ago

Job description

Helpdesk Analyst
Please note that this position is with our IT vendor, MCubed, and not with New Horizons Healthcare. Although the role will be physically located within our offices, the successful candidate will be hired and employed directly by MCubed.
The Helpdesk Analyst implements and supports Information Technology and is the key technical resource responding to end user IT incidents and requests reported to the Helpdesk. They will be an integral part of the Information Technology team, supporting all aspects of IT.
Essential Job Functions
  • Serve as a first point of contact to end users by responding to technical assistance requests by phone, chat, email, or in person, to ensure that the users requests are resolved, and excellent customer support is provided.
  • Ensure timely follow up, coordination, and status updates until the issue is resolved.
  • Record and maintain accurate information within the Helpdesk ticketing system.
  • Configure and deploy new workstations and handheld devices throughout the organization.
  • Troubleshoot and solve any IT-related problems, including handling both hardware and software issues on workstations and handhelds.
  • Ensure that printers, copiers, and fax machines are working properly and receiving regular maintenance.
  • Work with hardware and software vendors to purchase, install, configure, maintain, and update IT equipment including warranty replacements.
  • Prepare equipment, software and informational materials for new hires and other employees.
  • Perform monitoring of all workstations, making sure that software is up-to-date and secure.
  • Assist in purchasing of IT equipment, maintain an accurate inventory of the equipment, and record the user equipment assignments.
  • Manage desk phones and cellphones, assign, and deploy new phones, make any configuration changes needed.
  • Escalate unresolved issues to a senior IT resource.
  • Evaluate and test new technologies, applications, and services.
  • Create technical documentation and training materials.
  • Serve as a backup to other members of IT department.
  • Perform other tasks and duties, as necessary.
Required Skills and Qualifications
  • Associate degree in IT or a related field with at least 2-3 years of equivalent working experience.
  • Solid knowledge and experience troubleshooting desktops, laptops, handhelds, printers, scanners, monitors, and other technology equipment.
  • Proficiency in working with the Microsoft Windows operating system.
  • Active Directory Users and Computers administration experience.
  • Office 365 administration experience, proficiency in Microsoft Excel, Word, Outlook.
  • Ability to work both independently and as part of a team.
  • Excellent communication skills.
  • Ability to write technical documentation.
  • Good problem-solving skills.
  • Participate in an after-hours on-call rotation, including weekends.
  • Excellent customer service skills required.
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk and/or hear. The employee is frequently required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds, climb ladders, crawl under desks, and perform work in tight spaces. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.
New Horizons Healthcare is located in scenic Roanoke Valley. Roanoke is a mountain city and hub for innovation. Offering miles of trails, parks within walking distance, a vibrant downtown, and friendly neighborhoods with character, Roanoke is the perfect place to live, work, and play.

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