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Helpdesk Manager Jobs in Virginia (NOW HIRING)

MCH Consulting Services LLC

Helpdesk Technician

Suffolk, VA

$19 - $25.75/hr

Duties (responsible for Hardware, Software, and Functional Application list) consists of managing and operating 2 Local Area Network MS Window 2008 servers and 1 VLAN MS Windows 2012 server, 10Base-T ...

MCH Consulting Services LLC

Helpdesk Technician

Suffolk, VA

$17.75 - $24/hr

Duties (responsible for Hardware, Software, and Functional Application list) consists of managing and operating 2 Local Area Network MS Window 2008 servers and 1 VLAN MS Windows 2012 server, 10Base-T ...

Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist in Fort Belvoir, VA to support large-scale ... The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ...

Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist in Fort Belvoir, VA to support large-scale ... The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ...

Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist to support large-scale migration and ... The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Alerts management to recurring problems and patterns of problems * Works with system administrators ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the ... Alerts management to recurring problems and patterns of problems * Works with system administrators ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the ... Alerts management to recurring problems and patterns of problems * Works with system administrators ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities * Plan ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Virginia

Helpdesk Manager information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for helpdesk manager in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Helpdesk Manager jobs? Cities in Virginia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

Helpdesk Technician

MCH Consulting Services LLC

Suffolk, VA

$17.75 - $24/hr

Full-time

Re-posted 6 days ago

Job description

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain job control log. Operate computer systems and associated peripheral equipment in accordance with established procedures. Analyze processing malfunctions in cooperation with local personnel to determine causes and take appropriate corrective action. Create and maintain file server user accounts, user’s rights, and group assignments.

Complete the required entries on the Information Technology Equipment Custodian Automated Data Processing (ITEC) Utilization Log, trouble call log and run time log.
Perform account management by giving users the appropriate group, organizational account, and distribution list access. Provision and/or de-provision new and separating users.
Monitor usage of equipment (i.e. ports, disks, Central Processing Unit (CPU), work stations, & printers) using system tools. Provide annual and semi-annual statistical utilization reports to COR when requested.
Set-up and/or relocate hardware (i.e., work stations, printers) as required. Thiswill require lifting 40 lbs. from floor to desktop height.
Unpack, inspect, and test incoming computer hardware to ensure that all parts have been received and are in satisfactory condition. This may involve moving incoming computer hardware from the loading dock to a temporary storage area.

Possess a secret clearance

Ability to write or orally comunicate effectively

Possess a CompTia Security +

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