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Helpdesk Manager Jobs in Springfield, VA (NOW HIRING)

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ValidaTek, Inc.

Helpdesk Lead/CAB Manager

Arlington, VA · On-site

$79K - $132K/yr

As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they ...

ValidaTek, Inc.

Helpdesk Lead/CAB Manager

Arlington, VA · On-site

$132K/yr

As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they ...

ValidaTek, Inc.

Helpdesk Lead/CAB Manager

Arlington, VA

$79K - $132K/yr

As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they ...

Spatial Front, Inc

Helpdesk Lead

Arlington, VA · On-site

Responsibilities : • Lead and manage a team of helpdesk analysts, providing direction, coaching, and performance oversight. • Monitor helpdesk performance metrics, including ticket volume ...

Truth Initiative

Helpdesk Technician

Washington, DC · On-site

$60K - $64K/yr

This position should be able to excel in managing multiple tasks simultaneously and thrive in a fast-paced IT environment. As the linchpin of our IT department, the Helpdesk Technician will be the ...

Truth Initiative

Helpdesk Technician

Washington, DC · On-site

This position should be able to excel in managing multiple tasks simultaneously and thrive in a fast-paced IT environment. As the linchpin of our IT department, the Helpdesk Technician will be the ...

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk ... Manage and support disaster recovery and business continuity solutions. - Maintain and ...

Agile Defense

Helpdesk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Helpdesk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

Agile Defense

Helpdesk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Helpdesk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

We offer IT solutions across the disciplines of program/project management, applications ... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ...

Agile Defense

Helpdesk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

The Helpdesk Analyst role involves providing support for both internal and external customers, managing incidents and service requests, and collaborating with IT teams to resolve technical issues.

Spatial Front, Inc

Helpdesk Lead

Arlington, VA · On-site

The ideal candidate will manage helpdesk operations, ensuring high-quality technical support services for Federal Government program end users. Responsibilities : • Lead and manage a team of ...

22nd Century

HelpDesk Analyst

Sterling, VA

$20.25 - $27.75/hr

Responsible for managing trouble tickets and key issues related to the ongoing operations of the ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a ...

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All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Springfield, VA

Helpdesk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do helpdesk manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for helpdesk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Springfield, VA? The most popular types of Helpdesk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Helpdesk Manager jobs? Cities near Springfield, VA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Springfield, VA as of June 2026, with employment types broken down into 2% As Needed, 4% Full Time, 88% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.
Help Desk Manager Level I

Help Desk Manager Level I

ActioNet

Rosslyn, VA • On-site

Other

Posted 10 days ago

Job description

Description

Position:  Helpdesk Manager - Level I

Location: Rosslyn, VA

Clearance:  Secret

 
 
The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).  Duties are:
  • Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
  • Monitor ticket queues and assign tasks to team members based on priority and expertise.
  • Provide first-line escalation support for unresolved or complex technical issues.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Track and report on help desk performance metrics, such as response times and resolution rates.
  • Ensure compliance with SLAs and organizational policies for IT support.
  • Maintain documentation of help desk processes, procedures, and troubleshooting guides.
  • Collaborate with IT teams to escalate and resolve system-wide issues.
  • Assist in the implementation of new help desk tools and technologies.
  • Foster a positive and professional work environment to enhance team performance.
Professional Qualifications/Skills  
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in IT support or help desk operations.
  • Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
  • Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
  • Excellent communication and interpersonal skills to interact with end users and team members. S
  • Strong organizational and time management skills to handle multiple priorities.
  • Experience in training and mentoring staff is preferred.
  • Familiarity with ITIL or other IT service management frameworks is a plus.
  • Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
 

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

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