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Helpdesk Manager Jobs in Springfield, VA (NOW HIRING)

Spatial Front, Inc

Helpdesk Lead

Arlington, VA · On-site

The ideal candidate will manage helpdesk operations, ensuring high-quality technical support services for Federal Government program end users. Responsibilities : • Lead and manage a team of ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

... O chains as defined by the contract. • Work with the technical/software team to ensure that ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

Corps Solutions

Helpdesk Lead

Quantico, VA

Helpdesk Lead Quantico, VA The Helpdesk Lead reports to and receives work direction derivatives ... Manage and validate VTC scheduling across MSTP, including complex or multiagency VTC events ...

Strategic Resources Inc

Helpdesk Technician

Vienna, VA · On-site

$45K - $55K/yr

Helpdesk Technician Strategic Resources, Inc. (SRI) is an international ISO 9001/20000/27001 ... Ability to prioritize and manage multiple tasks effectively. * Experience with ticketing systems ...

Booz Allen Hamilton

Helpdesk Technician

Washington, DC

$62K - $141K/yr

Helpdesk Technician The Opportunity: Your combination of people skills and technical expertise ... You will work as part of a dynamic team to manage service offerings and ticketing, provide ...

Agile Defense

Helpdesk Specialist

Quantico, VA · On-site

Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA ... knowledge management, information systems support (voice, video and data) and data center ...

22nd Century

HelpDesk Analyst

Sterling, VA

$20.25 - $27.75/hr

Responsible for managing trouble tickets and key issues related to the ongoing operations of the ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

Strategic Resources Inc

Helpdesk Technician

Vienna, VA · On-site

$45K - $55K/yr

Helpdesk Technician Strategic Resources, Inc. (SRI) is an international ISO 9001/20000/27001 ... Ability to prioritize and manage multiple tasks effectively. * Experience with ticketing systems ...

Agile Defense

Helpdesk Specialist

Quantico, VA · On-site

Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA ... knowledge management, information systems support (voice, video and data) and data center ...

Cayuse Holdings

Helpdesk Technician

Andrews, MD · On-site

$60K - $70K/yr

The Help Desk Technician provides first-level technical support to end users by diagnosing ... Provide effective management of validated IT hardware and software requests. Requests for hardware ...

Cloudforce

Helpdesk Lead

National Harbor, MD · On-site

$60K - $80K/yr

Manage, mentor and train Tier 1/2 staff to reduce escalation volume. Qualifications: * 3+ years of IT support experience with exposure to advanced troubleshooting or escalation. * Hands-on experience ...

Cloudforce

Helpdesk Lead

National Harbor, MD · On-site

$60K - $80K/yr

Manage, mentor and train Tier 1/2 staff to reduce escalation volume. Qualifications: * 3+ years of IT support experience with exposure to advanced troubleshooting or escalation. * Hands-on experience ...

Cloudforce

Helpdesk Lead

National Harbor, MD · On-site

$60K - $80K/yr

Manage, mentor and train Tier 1/2 staff to reduce escalation volume. Qualifications: * 3+ years of IT support experience with exposure to advanced troubleshooting or escalation. * Hands-on experience ...

Computer World Services

Helpdesk Lead

Washington, DC

$120K - $130K/yr

Manage day-to-day work assignments of help desk personnel and reporting of issues/outages to management. * Perform root cause analysis and analyze trends to remediate issues at the enterprise level.

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

Microsoft Office, Project, Visio, Outlook) and endpoint management tools. * Log and route service requests and incidents in an incident management system. * Provide a high level of customer service ...

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All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Springfield, VA

Helpdesk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do helpdesk manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for helpdesk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Springfield, VA? The most popular types of Helpdesk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Helpdesk Manager jobs? Cities near Springfield, VA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Springfield, VA as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.
Helpdesk Lead

Helpdesk Lead

Spatial Front, Inc

Arlington, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Spatial Front, Inc. is seeking a Helpdesk Lead to join their team, recognized as a top workplace. The ideal candidate will manage helpdesk operations, ensuring high-quality technical support services for Federal Government program end users.
Responsibilities:
• Lead and manage a team of helpdesk analysts, providing direction, coaching, and performance oversight.
• Monitor helpdesk performance metrics, including ticket volume, resolution times, and customer satisfaction.
• Develop and implement helpdesk processes, procedures, and knowledge management practices.
• Escalate and coordinate the resolution of complex technical issues with Tier 3 support teams.
• Produce helpdesk performance reports and briefings for program leadership.
• Manage helpdesk staffing schedules and ensure adequate coverage for support operations.
• Identify trends in support requests and recommend proactive measures to reduce ticket volume.
• Other duties as assigned.
Qualifications:
Required:
• Bachelor's in Information Technology, Computer Science, or related field.
• 5 years of IT support, 3 years of leadership.
• Demonstrated expertise in: Team leadership, ITIL framework, incident management, escalation procedures, and customer service.
• Must be a U.S. Citizen.
• Must possess an active Secret security clearance or be able to obtain one.
Preferred:
• HDI Support Center Team Lead or ITIL Foundation certification.
• Experience leading helpdesk teams supporting DoD or federal agency programs.
• Familiarity with ITSM platforms such as ServiceNow or Remedy.
• Experience developing and implementing helpdesk SOPs and knowledge base content.
Company:
SFI effectively delivers the right Information Technology solutions and Business Support services using thoughtful analysis, strategic planning and precise execution. Founded in 2008, the company is headquartered in Mc Lean, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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