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Helpdesk Manager Jobs in Pennsylvania (NOW HIRING)

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. * Ensure that all helpdesk tickets are addressed within the established service level ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. * Ensure that all helpdesk tickets are addressed within the established service level ...

INA Solution Inc

HelpDesk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Duration: Long-Term Contract Location: Harrisburg, PA (Onsite) The Help Desk ... Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least ...

koch

$18.25 - $24.75/hr

We are currently seeking a highly motivated Helpdesk Technician to provide technical support to our team. This role is the primary "face" of IT to our users who are experiencing trouble and need ...

MCPC

Administrative/ Analyst / Helpdesk

Erie, PA · On-site

$20 - $27.25/hr

Erie, PA, USA * Full-time Company Description MCPC is a global endpoint management company focused ... Alpha Helpdesk: First line of Support for Sourcing and Suppliers * Vendor Setup/Change Requests

MCPC

Administrative/ Analyst / Helpdesk

Erie, PA · On-site

$20 - $27.25/hr

Erie, PA, USA * Full-time Company Description MCPC is a global endpoint management company focused ... Alpha Helpdesk: First line of Support for Sourcing and Suppliers * Vendor Setup/Change Requests

CBIZ, Inc.

Helpdesk Analyst I

Trevose, PA · On-site

$19.25 - $26.25/hr

Create properly formatted tickets on all inquiries in ticket management software * Keep well ... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ...

CBIZ, Inc.

Helpdesk Analyst II

Trevose, PA · On-site

$19.25 - $26.25/hr

Perform tasks as assigned by management. Preferred Qualifications * Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows ...

Myers and Stauffer

Helpdesk Analyst II

Philadelphia, PA · Hybrid

$20.75 - $28.25/hr

Perform tasks as assigned by management. Preferred Qualifications * Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows ...

CBIZ

Helpdesk Analyst II

Philadelphia, PA · Hybrid

$20.75 - $28.25/hr

Perform tasks as assigned by management. Preferred Qualifications * Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows ...

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Helpdesk Manager information

See Pennsylvania salary details

$37.6K

$84K

$124.8K

How much do helpdesk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for helpdesk manager in Pennsylvania is $83,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Pennsylvania?

The most popular types of Helpdesk jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Helpdesk Manager jobs?

Cities in Pennsylvania with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $83,983 per year, or $40.4 per hour.

Help Desk Manager

The Philadelphia Orchestra Association

Philadelphia, PA • On-site

Full-time

Re-posted 6 days ago

Job description

Title:                          Helpdesk Manager 
Department:               Information Technology 
Reports to:                Cloud / Systems Engineer 
 
Summary: 
The Helpdesk Manager is part of a team that is responsible for providing phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, and Ticket Philadelphia.   
 
The Helpdesk Manager will be responsible for mentoring the Helpdesk Technician and will take the lead on general helpdesk technical direction.   
 
The Helpdesk Manager is the go-to support person for VIP and executive helpdesk support. 
 
Essential Functions: 
  1. Responsible for managing and assigning incoming new helpdesk tickets. 
  1. Active Directory work to create and maintain new users. 
  1. Basic administration of Windows and Linux network infrastructure and Office 365.  
  1. Basic Phone administration for adds, moves and changes.   
  1. Works with outsourced network printer support vendor to maintain network printers.  
  1. Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.  
  1. Identifies, researches, and resolves basic PC and phone-related technical problems.  
  1. Responds to helpdesk requests for technical support.  
  1. Tracks and monitors technical problems to ensure a timely resolution.  
  1. Keeps electronic logs/documentation of work.  
  1. Facilitates office moves for PC equipment.  
  1. Serves as rotating member of after-hours on-call systems support team.  
  1. Keeps after-hours on-call rotation calendar up to date.  
  1. Knowledgeable of VPN (Remote Access) and limitation. 
  1. Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center. 
  1. Provision and Manage BYOD using MaaS360 (or equivalent MDM software). 
  1. Interfaces with VIP and Executives for high level personal tech support.  
  1. Arranging equipment recycling with vendor with BAN or similar accreditation. 
  1. Monthly reporting to management metrics on Helpdesk tickets 
  1. Complete assigned projects. 
 
Education/Experience: 
Bachelor's degree and three years work experience, or equivalent combination of education/training and experience.  IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus.  Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.  
 
Knowledge/Skills/Abilities: 
System administration  
  • Knowledge of Windows network operating system.  
  • Knowledge of HP Jet Direct Software, and HP printing hardware  
  • Knowledge Cisco phone switch platforms  
  • General understanding of client/server applications.  
 
Desktop administration and Help Desk  
  • Knowledge of current Windows Desktop and Server Products 
  • Knowledge of mobile devices and MDM (Maas360, Office 365 or similar) 
  • Knowledge of current Microsoft Office products.  
  • Strong customer services and problem resolution skills.  
General  
  • Good interpersonal skills.  
  • High degree of organization.  
  • Able to work as part of a team. 
 
 
Working Conditions/Physical Demands: 
Employee should be able to lift computer equipment.  The employee may be required to perform the essential functions of the job during evening and/or weekend hours.  Employees will be required to be on-call for weekend and weeknights as assigned. 

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