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Helpdesk Manager Jobs in Reading, PA (NOW HIRING)

Helper

Newmanstown, PA · On-site

$14.25 - $17.25/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA · On-site

$14.50 - $17.75/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA

$14.50 - $17.75/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA · On-site

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA

$14.25 - $17.25/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA

$14.50 - $17.75/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA · On-site

$14.50 - $17.75/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA

$14.50 - $17.75/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA · On-site

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Game Helper

Reading, PA · On-site

$14.50 - $18.25/hr

Game-Help Announcer Classification: Athletics Department Reports To ... Game Manager Position Goal: To increase fan interest and enjoyment by announcing pertinent game ...

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Showing results 1-20

Helpdesk Manager information

See Reading, PA salary details

$36K

$80.5K

$119.6K

How much do helpdesk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for helpdesk manager in Reading, PA is $80,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Reading, PA? The most popular types of Helpdesk jobs in Reading, PA are:
What cities near Reading, PA are hiring for Helpdesk Manager jobs? Cities near Reading, PA with the most Helpdesk Manager job openings:
Infographic showing various Helpdesk Manager job openings in Reading, PA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $80,459 per year, or $38.7 per hour.

Full-time

Re-posted 21 days ago


Job description

Position Type:
Athletics/Game Help
Date Posted:
1/4/2018
Location:
Hamburg Area School District
Athletic Game Help Rates, Per Function:
GAME HELP & MANAGEMENT STIPENDS
Tournament or Varsity Football Game Manager
Per Event
$100
HS Event Game Manager (no ticket sales/ticket sales)
Per Event
$50/$75
MS/JH Event Game Manager
Per Event
$40
Any Game Help
Per Event
$40
Announcer & Scoreboard Operator Combo
Per Event
$45
Ticket Sellers/Takers/Managers
Per Event
$50
Equal Opportunity Employer
Hamburg Area School District employees and job applicants are protected from discrimination based on race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development.
Additionally, the Hamburg Area School District provides to employees and applicants reasonable accommodation for disabilities; for pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.