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Helpdesk Manager Jobs in Reading, PA (NOW HIRING)

Helper

Perkiomenville, PA

$14.50 - $17.75/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA

$14.25 - $17.25/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA · On-site

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA · On-site

$14.50 - $17.75/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA · On-site

$14.25 - $17.25/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA · On-site

$14.50 - $17.75/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Perkiomenville, PA · On-site

$14.50 - $17.75/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Helper

Newmanstown, PA · On-site

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

General Helper

Reading, PA · On-site

$23.55/hr

General Help Pay Rate : $23.55/hour Category/Shift : Hourly Full-Time. 2nd Shift - 4pm to Midnight ... Other duties as assigned by any member of management. The Skills You Will Bring: * Ability to read ...

General Helper

Reading, PA · On-site

$23.55/hr

General Help Pay Rate : $23.55/hour Category/Shift : Hourly Full-Time. 2nd Shift - 4pm to Midnight ... Other duties as assigned by any member of management. The Skills You Will Bring: * Ability to read ...

Help with evaluating and negotiating Power Purchase Agreements (PPAs), Energy Service Agreements (ESAs), and other renewable energy procurement strategies. Identify and manage building energy ...

Help with evaluating and negotiating Power Purchase Agreements (PPAs), Energy Service Agreements (ESAs), and other renewable energy procurement strategies. Identify and manage building energy ...

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Showing results 1-20

Helpdesk Manager information

See Reading, PA salary details

$36K

$80.5K

$119.6K

How much do helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for helpdesk manager in Reading, PA is $80,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Reading, PA?

The most popular types of Helpdesk jobs in Reading, PA are:

What cities near Reading, PA are hiring for Helpdesk Manager jobs?

Cities near Reading, PA with the most Helpdesk Manager job openings:

Infographic showing various Helpdesk Manager job openings in Reading, PA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $80,459 per year, or $38.7 per hour.

Full-time

Re-posted 15 days ago


Job description

Athletic Game Help Rates, Per Function:
 

GAME HELP & MANAGEMENT STIPENDS     Tournament or Varsity Football Game Manager Per Event $100 HS Event Game Manager (no ticket sales/ticket sales) Per Event $50/$75 MS/JH Event Game Manager Per Event $40 Any Game Help Per Event $40 Announcer & Scoreboard Operator Combo Per Event $45 Ticket Sellers/Takers/Managers Per Event $50

Equal Opportunity Employer

Hamburg Area School District employees and job applicants are protected from discrimination based on race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. 

Additionally, the Hamburg Area School District provides to employees and applicants reasonable accommodation for disabilities; for pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.