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Helpdesk Manager Jobs in Mars, PA (NOW HIRING)

Staffingine LLC

Oracle HCM Helpdesk Module

Pittsburgh, PA · On-site

$19.50 - $26.25/hr

Oracle HCM Helpdesk Module Job Location: Pittsburgh, PA Job Type: Contract * Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather ...

Burger King

Shift Manager

Sewickley, PA · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Cranberry Township, PA · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Sewickley, PA · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Sewickley, PA · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Cranberry Township, PA · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Natrona Heights, PA · On-site

$13.50 - $17.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Natrona Heights, PA · On-site

$13.50 - $17.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Mars, PA

Helpdesk Manager information

See Mars, PA salary details

$36.3K

$81K

$120.4K

How much do helpdesk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for helpdesk manager in Mars, PA is $81,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Mars, PA are hiring for Helpdesk Manager jobs? Cities near Mars, PA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Mars, PA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $81,048 per year, or $39 per hour.

Helpdesk Technician

Koch Enterprises Family of Companies

Pittsburgh, PA • On-site

$19.50 - $26.25/hr

Other

Re-posted 4 days ago

Job description

Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.
We are currently seeking a highly motivated Helpdesk Technician to provide technical support to our team. This role is the primary "face" of IT to our users who are experiencing trouble and need assistance. The ideal candidate will have a strong passion for providing outstanding customer service and resolving issues in a timely manner.
Key Responsibilities:
• Responding to customer support requests via phone, email or computer chat
• Troubleshooting and resolving software and hardware issues
• Logging and tracking support requests in our ticketing system
• Escalating support requests to appropriate teams when necessary
• Providing guidance and training to end-users as needed
• Assisting with the installation, configuration, and maintenance of software and hardware
• Creating and maintaining technical documentation
Qualifications:
• Minimum of one year of experience in a helpdesk or technical support role
• Strong knowledge of Windows OS computer/servers and other related peripherals
• Proficiency with mobile devices
• Excellent communication and customer service skills
• Ability to work well under pressure and in a fast-paced environment and detail orientated
• Ability to diagnose and resolve basic computer technical issues

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