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Helpdesk Manager Jobs in Hazleton, PA (NOW HIRING)

Casella Waste Systems, Inc.

Helper

Tamaqua, PA · On-site

$14.25 - $17.25/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Tamaqua, PA · On-site

$14.25 - $17.25/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Tamaqua, PA · On-site

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Tamaqua, PA

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Tamaqua, PA

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Burger King

Shift Manager

Berwick, PA · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Berwick, PA · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Berwick, PA · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Berwick, PA · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Berwick, PA · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

PeopleShare

Production Worker / Machine Helper

Mcadoo, PA · On-site

$17/hr

"Apply Now as a Machine Helper --Master the Machinery, Shape the Future!" PeopleShare has the place ... Manager Machine Operator/Extrusion, and office managers. PeopleShare provides equal opportunities ...

cumberlandfarmsinc

Store Manager

Wilkes Barre, PA · On-site

Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you ...

cumberlandfarmsinc

Store Manager

Shenandoah, PA · On-site

Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you ...

cumberlandfarmsinc

Store Manager

Hazleton, PA · On-site

Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Hazleton, PA

Helpdesk Manager information

See Hazleton, PA salary details

$37.2K

$83K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for helpdesk manager in Hazleton, PA is $83,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Hazleton, PA are hiring for Helpdesk Manager jobs?

Cities near Hazleton, PA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Hazleton, PA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $83,037 per year, or $39.9 per hour.

Helper

Casella Waste Systems, Inc.

Tamaqua, PA • On-site

$14.25 - $17.25/hr

Full-time

Re-posted 8 days ago

Job description

Overview

The Helper performs duties and operations to assist driver’s complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety protocols.


Responsibilities

  • Loads and empties residential and/or commercial containers into truck manually or mechanically.
  • Maneuvers containers that are staged curbside, dockside, carryout, or require pullout to complete service.
  • Operates hoisting device to lift and empty bins or containers into truck hopper.
  • Places any and all bins serviced at any customer location back where they were picked-up from in the up-right position with covers placed back on the containers.
  • Assists driver with all backing maneuvers while on route.
  • Loads trash and recycling into a rear load truck in fluctuating weather conditions.
  • Lifts 50 pounds constantly throughout the day while able to maintain the stamina to successfully complete the duties of this physically demanding position.
  • Always maintains a safe working environment.
  • Works in a high pace ever changing industry.
  • Communicates in a professional manner when dealing with customer and other employees.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Qualifications

The successful candidate will have a High School Diploma or GED and must be legally eligible to work in the United States. The physical ability to lift 50lbs. constantly throughout the day and work under many different weather conditions is expected.

Excellent verbal and written communication skills, outstanding relationship management skills, and dedication to providing excellent customer service is desired. It is also important that the candidate has demonstrated the ability to work as part of a team in a collaborative environment, has a proven work ethic, and has proven commitment to safety.

This position requires successful completion of pre-employment testing, including a drug screen.