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Helpdesk Manager Jobs in Portland, OR (NOW HIRING)

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations throughout Oregon, Washington, and California -- helping them navigate day-to-day IT ...

TEKsystems

IT Helpdesk Support

Happy Valley, OR

$22 - $25/hr

Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...

TEKsystems

IT Helpdesk Support

Portland, OR

$22 - $25/hr

Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...

Odom

IT Manager, Help Desk

Vancouver, WA

$115K - $145K/yr

The IT Manager, Help Desk leads The Odom Corporation's enterprise service desk and end-user technology support function. The role is accountable for delivering reliable, high-quality, customer-facing ...

Odom

IT Manager, Help Desk

Vancouver, WA · On-site

$115K - $145K/yr

The IT Manager, Help Desk leads The Odom Corporation's enterprise service desk and end-user technology support function. The role is accountable for delivering reliable, high-quality, customer-facing ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Portland, OR

Helpdesk Manager information

See Portland, OR salary details

$39.8K

$88.9K

$132.1K

How much do helpdesk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for helpdesk manager in Portland, OR is $88,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $106,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Portland, OR? The most popular types of Helpdesk jobs in Portland, OR are:
What cities near Portland, OR are hiring for Helpdesk Manager jobs? Cities near Portland, OR with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Portland, OR as of August 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $88,863 per year, or $42.7 per hour.

Helpdesk Manager

Pacific Office Automation

Beaverton, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

211th of 360 rated logistics

Job description

Helpdesk Manager | Full-Time | On-Site|

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers’ Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Manage the operation and organization of the Helpdesk.
  • Conduct performance evaluations to monitor delivered results from the Helpdesk.
  • Attend team meetings with technical staff.
  • Mentor, coach and develop team members.
  • Document internal procedures.
  • Ask educated questions and listen to customers to determine root cause of issues.
  • Become a technical escalation for IT team members.
  • Train incoming staff.
  • Report significant and recurring issues to the tier-1-2-3 support team.
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
  • Advise team members on appropriate actions.
  • Follow standard help desk procedures.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Evaluate and review the overall performance of the Helpdesk thru KPI’s.
  • Develop, evaluate and implement KPI’s.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Stay current with system information, changes, and updates.
  • Help update training manuals for new and revised software and hardware.
  • Develop a positive working environment.
  • Provide great customer experience.
  • Ensure customer services is timely and accurate daily.
  • Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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