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Helpdesk Manager Jobs in Eugene, OR (NOW HIRING)

Best Buy

Geek Squad Installation Helper

Springfield, OR · On-site

$16.50 - $21/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Best Buy

Geek Squad Installation Helper

Springfield, OR

$16.50 - $21/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Best Buy

Geek Squad Installation Helper

Springfield, OR · On-site

$17.16 - $22.31/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Cascade Management

Community Manager

Corvallis, OR · On-site

Maintain a pleasant, helpful manner at all times. * 8. Complete and submit timely weekly reports; maintain neat and legible records at all times.* 9. Assist Portfolio Managers in preparing for ...

Cascade Management

Community Manager

Corvallis, OR · On-site

$18 - $31/hr

Maintain a pleasant, helpful manner at all times. * 8. Complete and submit timely weekly reports; maintain neat and legible records at all times.* 9. Assist Portfolio Managers in preparing for ...

Cascade Management

Community Manager

Corvallis, OR · On-site

Maintain a pleasant, helpful manner at all times. * 8. Complete and submit timely weekly reports; maintain neat and legible records at all times.* 9. Assist Portfolio Managers in preparing for ...

Cascade Management

Community Manager

Corvallis, OR · On-site

$18 - $31/hr

Maintain a pleasant, helpful manner at all times. * 8. Complete and submit timely weekly reports; maintain neat and legible records at all times.* 9. Assist Portfolio Managers in preparing for ...

Cascade Management

Community Manager

Corvallis, OR · On-site

$18 - $31/hr

Maintain a pleasant, helpful manner at all times. * 8. Complete and submit timely weekly reports; maintain neat and legible records at all times.* 9. Assist Portfolio Managers in preparing for ...

Physiq Fitness

Club Manager

Springfield, OR · On-site

$50K/yr

Physiq Fitness - Club Manager (Future Eugene/Springfield, OR Location) Help launch the next chapter of Oregon's #1 gym. The Story Behind This Role Physiq Fitness didn't begin with a massive facility ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Eugene, OR

Helpdesk Manager information

See Eugene, OR salary details

$38K

$84.9K

$126.1K

How much do helpdesk manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for helpdesk manager in Eugene, OR is $84,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $101,300.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Eugene, OR?

The most popular types of Helpdesk jobs in Eugene, OR are:

What cities near Eugene, OR are hiring for Helpdesk Manager jobs?

Cities near Eugene, OR with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you

Geek Squad Installation Helper

Best Buy

Springfield, OR • On-site

$16.50 - $21/hr

Full-time, Part-time

Retirement, PTO

Re-posted 22 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,788 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

As a Geek Squad Installation Helper, you’ll travel from your Best Buy store to clients’ homes to assist with the delivery and basic installation of technology products alongside a seasoned Agent. You’ll provide our clients with service that exceeds their expectations by handling appointments with care, asking the right questions to enhance their experience and providing prompt follow-up on recommendations. This role, known internally as a Cadet, is a great opportunity to build a career with Geek Squad by learning about our products and services. It offers the chance to increase skills through training and on-the-job experience.
What you’ll do
  • Perform a variety of duties for clients in their homes, including delivery, installation and networking, with a primary focus on home theater technology
  • Maintain contact with clients to reveal diagnostic discoveries and make recommendations for protecting their devices
  • Help manage inventory and vehicle maintenance
  • Provide feedback and training to store teams and assist with in-store repairs
Basic qualifications
  • Experience actively using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights and weekends
  • Must be at least 21 years old
  • Must have a current, valid driver's license
  • Must have no more than two moving violations and/or at-fault accidents within the past three years
  • Must have no DUI/DWI or reckless driving violations in the past three years
  • Ability to lift 75 pounds with or without reasonable accommodation and up to150 pounds with help
Preferred qualifications
  • 6 months of consumer electronics experience (sales, operations or technology services)
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

What Best Buy employees say

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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