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Helpdesk Manager Jobs in Portland, OR (NOW HIRING)

Vancouver Paint Group, Inc

Painter Helper

Portland, OR · On-site

$18 - $26/hr

Helping Painter(s) to maintain a safe and clean workspace. * Assist with removing fixtures such as ... Management Inc JCW Management is the employee management company for our contract companies:

Vancouver Paint Group, Inc

Painter Helper

Camas, WA · On-site

$18 - $26/hr

Helping Painter(s) to maintain a safe and clean workspace. * Assist with removing fixtures such as ... Management Inc JCW Management is the employee management company for our contract companies:

Robert Half

Human Resources (HR) Manager

Clackamas, OR · On-site

$105K - $125K/yr

Direct recruitment efforts from intake through onboarding, helping managers define position needs and secure talent with relevant experience for the facility. * Advise supervisors and leaders on ...

PrideNow

Supply Chain Manager

Tualatin, OR · On-site

$80/hr

As a Supply Chain Business Manager, you will help drive delivery and supplier operational excellence within a global supply chain. This role is within the Supply Chain Commodity team and is ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Portland, OR

Helpdesk Manager information

See Portland, OR salary details

$39.8K

$88.9K

$132.1K

How much do helpdesk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for helpdesk manager in Portland, OR is $88,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $106,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Portland, OR? The most popular types of Helpdesk jobs in Portland, OR are:
What cities near Portland, OR are hiring for Helpdesk Manager jobs? Cities near Portland, OR with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Portland, OR as of August 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $88,863 per year, or $42.7 per hour.

Project Manager Assistant

Stewart Mechanical, Inc.

Battle Ground, WA • On-site

$25 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

SUMMARY


This position requires a skill in communication, and an attention to detail.  You will assist the Project Manager with all phases of project setup and closeout.  Work experience with a construction company is a plus  and plumbing experience will be helpful to perform this job.


PRIMARY RESPONSIBILITIES


It is important this person is effective, organized, and has a professional attitude.   The Project Coordinator will help with:


  • Project Setup
  • Project Submittals
  • Project Closeouts
  • Coordinate as-builts 
  • Procurement and PO assistance
  • Manage documents associated with the project
  • Secure permits / licenses as required
  • Assist Project Managers as needed.  


Helpful Skills


  • Microsoft Outlook, Word, Excel
  • BlueBeam
  • Adobe Acrobat
  • Accounting Basics
  • PM software (ProCore, eSub...)


 It will require complete project setup , coordinating field access to files, work with the PM to record critical project information and milestones that will be useful for project tracking.  It will require a familiarity with computers, and a flexibility, as the tasks will vary.  It will also require a calm nature, as there will be multiple changing deadlines.  This person will help manage the data and timelines for back-office information and provide necessary information to the front office and field as it applies.


Benefits


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacations/Holidays
  • 401k Profit Sharing
  • Supplemental plans (Ex. Accident, Disability)