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Helpdesk Manager Jobs in Hawaii (NOW HIRING)

SAIC

Technical Helpdesk

Honolulu, HI · Hybrid

$40K - $80K/yr

Alert management to recurring problems and patterns of problems * Provide customers with a ... Interim Secret required prior to start, SAIC will help to obtain * Must be a current US Citizen ...

Posted today

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

You Have: * 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered ...

Arthur Lawrence

IT Helpdesk Specialist

Honolulu, HI · On-site

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please ... Experience with IT service management, incident documentation, system maintenance, technology ...

Arthur Lawrence

IT Helpdesk Specialist

Mililani, HI · On-site

Arthur Lawrence is looking for a IT Helpdesk Specialist one of our clients in Mililani, HI. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...

Waste Management

Commercial Helper

Kailua Kona, HI · On-site

$23/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

Waste Management

Commercial Helper

Kailua Kona, HI · On-site

$23/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

Waste Management

Commercial Helper

Kailua Kona, HI · On-site

$23/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

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Helpdesk Manager information

See Hawaii salary details

$39K

$87K

$129.4K

How much do helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for helpdesk manager in Hawaii is $87,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $103,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Hawaii?

The most popular types of Helpdesk jobs in Hawaii are:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Hawaii as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $87,045 per year, or $41.8 per hour.

Technical Helpdesk

SAIC

Honolulu, HI • Hybrid

$40K - $80K/yr

Full-time

Posted 20 hours ago

Posted today

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description

Job ID: 2615912

Location: Honolulu, HI, US

Date Posted: 2026-08-20

Category: Information Technology

Subcategory: Computer Operator

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim_Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_HYBRID


Description

SAIC is hiring for a Technical Helpdesk to support the US Army’s Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.

NOTE: This is a hybrid remote opportunity.  This Helpdesk operates 24/7/365 - shift is based on coverage needed. 

This position can support ~$53k+ (dependent upon education and experience) 

JOB DESCRIPTION:

  • Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

  • Diagnose, identify, isolate, and analyze problems utilizing historical database records

  • Respond to customer support requests in a fast, efficient and friendly manner

  • Resolve customer incidents and requests if able or assign to higher tiers

  • Route calls to product line specialists, application, or system support specialists

  • Escalate complex problems to higher level of expertise within organization

  • Document all customer interactions within a ticketing system

  • Alert management to recurring problems and patterns of problems

  • Provide customers with a reference number for their incident/request

Qualifications

REQUIRED EDUCATION AND EXPERIENCE: 

  • High School Diploma or GED and 0-1+ years of related experience with relevant certification

  • Familiar with Windows environment

  • Basic understanding of networking concepts and protocols

  • Experience with Microsoft Office Suite

  • Knowledge on how to query and tailor reports from a database

  • Strong Oral and written communication skills

  • Customer Service orientated

REQUIRED CLEARANCE: 

  • Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain

  • Must be a current US Citizen

REQUIRED CERTIFICATION: 

  • Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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