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Helpdesk Manager Jobs in Hawaii (NOW HIRING)

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

You Have: * 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

TQI Solutions

IT Helpdesk Tech Support

Honolulu, HI · On-site

$60K - $70K/yr

Diagnose and resolve technical issues and support analysis of work processes • Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies ...

New

PACIFIC APPLIANCE GROUP

WAREHOUSE HELPER

Waipahu, HI

$16 - $18/hr

Helping to manage the appliance return area * Assisting with the Delivery Crews on deliveries when needed * Willing to learn key skills and practices of the industry * Communicate Clearly and ...

PACIFIC APPLIANCE GROUP

WAREHOUSE HELPER

Waipahu, HI · On-site

$16 - $18/hr

Helping to manage the appliance return area * Assisting with the Delivery Crews on deliveries when needed * Willing to learn key skills and practices of the industry * Communicate Clearly and ...

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Helpdesk Manager information

See Hawaii salary details

$39K

$87K

$129.4K

How much do helpdesk manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for helpdesk manager in Hawaii is $87,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $103,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Hawaii?

The most popular types of Helpdesk jobs in Hawaii are:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Hawaii as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $87,045 per year, or $41.8 per hour.

Technical Helpdesk

Science Applications International Corporation

Honolulu, HI • Hybrid

$19.75 - $26.75/hr

Full-time

Posted 10 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 226 rated it services

Job description

SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.

NOTE: This is a hybrid remote opportunity.  This Helpdesk operates 24/7/365 - shift is based on coverage needed.

This position can support ~$53k+ (dependent upon education and experience)

JOB DESCRIPTION:

  • Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Respond to customer support requests in a fast, efficient and friendly manner
  • Resolve customer incidents and requests if able or assign to higher tiers
  • Route calls to product line specialists, application, or system support specialists
  • Escalate complex problems to higher level of expertise within organization
  • Document all customer interactions within a ticketing system
  • Alert management to recurring problems and patterns of problems
  • Provide customers with a reference number for their incident/request
     
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

REQUIRED EDUCATION AND EXPERIENCE:

  • High School Diploma or GED and 0-1+ years of related experience with relevant certification
  • Familiar with Windows environment
  • Basic understanding of networking concepts and protocols
  • Experience with Microsoft Office Suite
  • Knowledge on how to query and tailor reports from a database
  • Strong Oral and written communication skills
  • Customer Service orientated

REQUIRED CLEARANCE:

  • Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
  • Must be a current US Citizen

REQUIRED CERTIFICATION:

  • Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc 

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