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Helpdesk Manager Jobs in Hawaii (NOW HIRING)

ISPA Technology

Helpdesk Technician

Honolulu, HI

$70K - $100K/yr

Helpdesk Technician Clearance: TS/SCI Location: Honolulu, HI Salary: $70,000-100,000 Position ... Account Management amp; Security * Process account creation, password resets, account unlocks, and ...

ISPA Technology

Helpdesk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

The role involves troubleshooting technical issues, managing service tickets, and ensuring user ... 2+ years of IT helpdesk or technical support experience, preferably in a DoD or government ...

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

You Have: * 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

Arthur Lawrence

IT Helpdesk Specialist

Honolulu, HI · On-site

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please ... Experience with IT service management, incident documentation, system maintenance, technology ...

Arthur Lawrence

IT Helpdesk Specialist

Honolulu, HI · On-site

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please ... Experience with IT service management, incident documentation, system maintenance, technology ...

Arthur Lawrence

IT Helpdesk Specialist

Mililani, HI · On-site

Arthur Lawrence is looking for a IT Helpdesk Specialist one of our clients in Mililani, HI. Please ... Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business ...

Waste Management

Commercial Helper

Kailua Kona, HI

$23/hr

Click Apply to join the WM (formerly Waste Management) team today. I. Job Summary Driver Helper teams with Route Driver and assists in the collection of Waste and /or Recyclable material. II. ...

Waste Management

Commercial Helper

Kailua Kona, HI

$23/hr

Click Apply to join the WM (formerly Waste Management) team today. I. Job Summary Driver Helper teams with Route Driver and assists in the collection of Waste and /or Recyclable material. II. ...

Waste Management

Commercial Helper

Kailua Kona, HI

$23/hr

Click Apply to join the WM (formerly Waste Management) team today. I. Job Summary Driver Helper teams with Route Driver and assists in the collection of Waste and /or Recyclable material. II. ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

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Helpdesk Manager information

See Hawaii salary details

$39K

$87K

$129.4K

How much do helpdesk manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for helpdesk manager in Hawaii is $87,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $103,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Hawaii? The most popular types of Helpdesk jobs in Hawaii are:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Hawaii as of July 2026, with employment types broken down into 63% Full Time, and 37% Part Time. Highlights an 100% In-person job distribution, with an average salary of $87,045 per year, or $41.8 per hour.

Helpdesk Technician

ISPA Technology

Honolulu, HI

$70K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Position Title: Helpdesk Technician
Clearance: TS/SCI
Location: Honolulu, HI
Salary: $70,000-100,000
Position Summary
We are seeking a Helpdesk Technician to provide Tier 1 and Tier 2 support for a DoD virtual desktop environment supporting approximately 275 users in the Honolulu, HI area.
Reporting to the IT Site Lead, this role serves as the primary point of contact for user support, troubleshooting technical issues, managing service tickets, and escalating complex problems as needed. The ideal candidate is customer-focused, technically proficient, and experienced working in security-conscious environments.
Key Responsibilities
End-User Support
  • Provide Tier 1 and Tier 2 technical support via phone, email, ticketing systems, and in-person requests.
  • Troubleshoot and resolve issues involving virtual desktops, user accounts, applications, peripherals, and connectivity.
  • Log, prioritize, track, and resolve incidents within established SLA requirements.
  • Escalate unresolved issues to senior technical staff when appropriate.
  • Communicate clearly with users and provide timely status updates.
Virtual Desktop amp; Endpoint Support
  • Support VDI environments, including connectivity, performance, display, and application issues.
  • Configure and troubleshoot thin clients, endpoint devices, printers, and peripherals.
  • Assist with VDI client software installation and updates.
Account Management amp; Security
  • Process account creation, password resets, account unlocks, and access changes.
  • Follow DoD cybersecurity policies and report potential security incidents.
  • Maintain accurate documentation of all support activities.
Documentation amp; Operations
  • Document troubleshooting steps and resolutions within the ticketing system.
  • Contribute to knowledge base articles and standard operating procedures.
  • Support exercises and operational requirements that may require extended hours.
Required Qualifications
  • Associate’s degree in Information Technology, Computer Science, or related field.
    • High School Diploma plus 3 additional years of relevant experience (5+ years total) and at least one technical certification may be substituted.
  • 2+ years of IT helpdesk or technical support experience, preferably in a DoD or government environment.
  • Experience with IT ticketing systems (ServiceNow, Remedy, or similar).
  • Strong troubleshooting skills in Windows environments and desktop applications.
  • Familiarity with virtual desktop and thin-client technologies.
  • Excellent customer service and communication skills.
  • DoD 8570/8140 IAT Level I certification (CompTIA A+, Network+, or equivalent).
Preferred Qualifications
  • CompTIA Security+ CE.
  • Experience with VMware Horizon, Citrix, or similar VDI platforms.
  • ITIL Foundation certification.
  • Experience supporting SIPRNet/NIPRNet or classified environments.
  • HDI Support Center Analyst (HDI-SCA) certification.
  • Experience supporting military operations or exercises.
Why Choose ISPA Technology?
  • Competitive salary packages with bonus potential.
  • Comprehensive health, vision, and dental coverage.
  • Generous PTO allotment and 11 paid holidays.
  • Robust life and disability insurance options.
  • 401(K) with company match, for your future.
  • A culture of recognition and rewards for your contributions.
  • Opportunities for relocation and professional development.
This is a fast-paced and impactful position where your expertise will directly contribute to meeting critical Government customer requirements. You'll be part of a dedicated team that values efficiency, precision, and collaboration. If you're ready to make a significant impact in a rewarding environment, we encourage you to apply!

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