Helpdesk Manager Jobs in Hawaii (NOW HIRING)

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AECOM is seeking an experienced Deputy Federal Program Manager for this exciting opportunity to be a part of the management and growth of our Federal portfolio in the Hawaii-Pacific Islands. The selected candidate will help manage large capacity multi-year contracts, work with business line leadership to develop and lead a dedicated project team, oversee multiple project task orders, develop and track pipeline and oversee compliance with regulatory and company standards, regulations, and quality assurance programs.

 Required responsibilities for the Deputy Federal Program Manager include a proven track record of:

• Managing and leading federal projects and programs, ideally for the U.S. Army Corps of Engineers (USACE), Naval Facilities Engineering Systems Command (NAVFAC), the U.S. Air Force, and other Federal Agencies.
• Experience building and leading successful program management teams.
• Close successful collaboration with other Architecture/Engineering consultants and General Contractors.
• Business development responsibilities including assisting in the development of business strategy to win work including growth plans, arranging teaming partnerships,  and developing client engagement plans. Also to help maintain and foster new client relationships.
• Achieving contractual performance and financial milestones across the lifespan of multiyear / multitask order contracts.
• Manages aspects of a program such as oversight of project managers, oversight of project controls or similar.
• Provides leadership, direction and oversight to AECOM staff and subcontractors for specific projects or task orders and for business development.
• Project management experience shall include managing various Federal projects of various sizes including Design-Build and Design-Bid-Build type projects, successfully. Project size varies from $2M to over $100M in construction cost.

 Other responsibilities/qualities of this position include, but are not limited to, those listed below:

• Familiar with project invoicing and cash flow management
• Analyzes financial statements and completes budget tracking
• Directs professional and technical staff to complete complex architectural and engineering projects
• Performs work independently with periodic reporting to internal regional management
• Oversees the preparation of work plans and organizes project studies
• Performs complex assignments often requiring the development of unique solutions to problems with the support of the project team
• Conducts reviews and provides staff feedback for continued improvement
• Oversees and develop technical approaches and cost estimates for proposals
• Detail oriented with strong organizational and communication, both verbal and written skills
• Superior communication, writing, editing, and reporting skills for a wide variety of audiences. Experience in presenting materials for internal reviews and showcase qualifications of our team during an interview for various clients.
• Prepares, coordinates and conducts project meetings: Prepare and maintain the agenda and the meeting minutes
• Help develops and maintain project schedule, project budget and risk register
• Review Design Documents and Coordinate Design reviews with various stakeholders
• Manages complex projects that tend to be larger in scope and dollar value.
• Mentor or train more junior staff

Minimum Requirements

• BA/BS + 8 years of relevant experience or demonstrated equivalency of experience and/or education
• Due to the nature of the work, U.S. Citizenship is required.
• Valid Driver’s License Required

Preferred Qualifications

• Preferred 15+ years of experience managing Federal projects and programs
• Graduate Degree in an Engineering or Architecture field
• Licensed PE or RA
• Familiarity with DoD and Federal-Civilian agencies, installations, missions, criteria and cultures
• Existing relationship with Federal clients in the Indo-Pacific Theatre
• Experience with Design-Build delivery and partnering with General Contractors
• Ability to work in Fast-paced environment and coordinate with multiple stakeholders
• Ability to communicate at a high level with senior leaders within AECOM and/or the client's organization and with junior staff members as a leader in the organization.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.