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Weekend Helpdesk Jobs in Hawaii (NOW HIRING)

ISPA Technology

Helpdesk Technician

Honolulu, HI · On-site

$70K - $100K/yr

Helpdesk Technician Clearance: TS/SCI Location: Honolulu, HI Salary: $70,000-100,000 Position Summary We are seeking a Helpdesk Technician to provide Tier 1 and Tier 2 support for a DoD virtual ...

ISPA Technology

Helpdesk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

ISPA Technology is seeking a Helpdesk Technician to provide Tier 1 and Tier 2 support for a DoD virtual desktop environment in Honolulu, HI. The role involves troubleshooting technical issues ...

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

R0240151 Helpdesk Engineer, Senior The Opportunity: As a senior ITSM delivery lead and help desk administrator on our team, you'll be integral to a rchitect ing , deploy ing , and operating complex ...

Hawaii Health Systems Corp

Kitchen Helper

Waimea, HI · On-site

$52K/yr

The Kitchen Helper performs routine manual work in the kitchen for meal preparation and serving ... This position requires working on weekends, holidays, and evenings. The position reports to the ...

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Weekend Helpdesk information

See Hawaii salary details

$13

$24

$35

How much do weekend helpdesk jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for weekend helpdesk in Hawaii is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.97 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Hawaii? The most popular types of Helpdesk jobs in Hawaii are:
What are popular job titles related to Weekend Helpdesk jobs in Hawaii? For Weekend Helpdesk jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Hawaii look for? The top searched job categories for Weekend Helpdesk jobs in Hawaii are:
What cities in Hawaii are hiring for Weekend Helpdesk jobs? Cities in Hawaii with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Hawaii as of June 2026, with employment types broken down into 2% As Needed, 6% Full Time, 80% Part Time, 1% Temporary, 10% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,030 per year, or $24.1 per hour.
Helpdesk Technician

Helpdesk Technician

ISPA Technology

Honolulu, HI • On-site

$70K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Position Title: Helpdesk Technician
Clearance: TS/SCI
Location: Honolulu, HI
Salary: $70,000-100,000
Position Summary
We are seeking a Helpdesk Technician to provide Tier 1 and Tier 2 support for a DoD virtual desktop environment supporting approximately 275 users in the Honolulu, HI area.
Reporting to the IT Site Lead, this role serves as the primary point of contact for user support, troubleshooting technical issues, managing service tickets, and escalating complex problems as needed. The ideal candidate is customer-focused, technically proficient, and experienced working in security-conscious environments.
Key Responsibilities
End-User Support
  • Provide Tier 1 and Tier 2 technical support via phone, email, ticketing systems, and in-person requests.
  • Troubleshoot and resolve issues involving virtual desktops, user accounts, applications, peripherals, and connectivity.
  • Log, prioritize, track, and resolve incidents within established SLA requirements.
  • Escalate unresolved issues to senior technical staff when appropriate.
  • Communicate clearly with users and provide timely status updates.
Virtual Desktop amp; Endpoint Support
  • Support VDI environments, including connectivity, performance, display, and application issues.
  • Configure and troubleshoot thin clients, endpoint devices, printers, and peripherals.
  • Assist with VDI client software installation and updates.
Account Management amp; Security
  • Process account creation, password resets, account unlocks, and access changes.
  • Follow DoD cybersecurity policies and report potential security incidents.
  • Maintain accurate documentation of all support activities.
Documentation amp; Operations
  • Document troubleshooting steps and resolutions within the ticketing system.
  • Contribute to knowledge base articles and standard operating procedures.
  • Support exercises and operational requirements that may require extended hours.
Required Qualifications
  • Associate’s degree in Information Technology, Computer Science, or related field.
    • High School Diploma plus 3 additional years of relevant experience (5+ years total) and at least one technical certification may be substituted.
  • 2+ years of IT helpdesk or technical support experience, preferably in a DoD or government environment.
  • Experience with IT ticketing systems (ServiceNow, Remedy, or similar).
  • Strong troubleshooting skills in Windows environments and desktop applications.
  • Familiarity with virtual desktop and thin-client technologies.
  • Excellent customer service and communication skills.
  • DoD 8570/8140 IAT Level I certification (CompTIA A+, Network+, or equivalent).
Preferred Qualifications
  • CompTIA Security+ CE.
  • Experience with VMware Horizon, Citrix, or similar VDI platforms.
  • ITIL Foundation certification.
  • Experience supporting SIPRNet/NIPRNet or classified environments.
  • HDI Support Center Analyst (HDI-SCA) certification.
  • Experience supporting military operations or exercises.
Why Choose ISPA Technology?
  • Competitive salary packages with bonus potential.
  • Comprehensive health, vision, and dental coverage.
  • Generous PTO allotment and 11 paid holidays.
  • Robust life and disability insurance options.
  • 401(K) with company match, for your future.
  • A culture of recognition and rewards for your contributions.
  • Opportunities for relocation and professional development.
This is a fast-paced and impactful position where your expertise will directly contribute to meeting critical Government customer requirements. You'll be part of a dedicated team that values efficiency, precision, and collaboration. If you're ready to make a significant impact in a rewarding environment, we encourage you to apply!

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