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Helpdesk Manager Jobs in Texas (NOW HIRING)

Other duties as assigned by the Helpdesk Manager. * Perform the following duties: System & Desk-side Services * User account creation * Password resets * Print services * Basic system troubleshooting

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Perform password resets and manage user accounts in Active Directory / Azure AD * Configure and ...

They are looking for an entry-level Helpdesk Administrator to support the Automation & IT Engine ... and manage user credentials, permissions, and access across systems and tools. • Set up ...

They are seeking an entry-level Helpdesk Administrator to support their Automation & IT Engineering team by managing IT tasks, onboarding new hires, and ensuring access to necessary tools and ...

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Helpdesk Dispatch

San Antonio, TX · On-site

$37K - $43K/yr

Responsible for managing incoming service requests, prioritizing tickets, and dispatching technical ... Help Desk team to meet SLA targets. Escalate complex issues to senior technical staff when ...

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related ... Utilize the device management systems, mobile device management and the identity management system ...

PamTen Inc is seeking an IT Helpdesk Analyst to support their operational activities in San Antonio ... The role involves managing IT asset records, providing technical support to end-users, and ...

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Helpdesk Dispatch

San Antonio, TX

$18 - $24.25/hr

Responsible for managing incoming service requests, prioritizing tickets, and dispatching technical ... Help Desk team to meet SLA targets. Escalate complex issues to senior technical staff when ...

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Helpdesk Manager information

See Texas salary details

$34.9K

$78.1K

$116K

How much do helpdesk manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for helpdesk manager in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Texas? The most popular types of Helpdesk jobs in Texas are:
What cities in Texas are hiring for Helpdesk Manager jobs? Cities in Texas with the most Helpdesk Manager job openings:
Helpdesk Manager/Computer Analyst

Helpdesk Manager/Computer Analyst

Mission Services, Inc.

Randolph, TX • On-site

$23.50 - $32/hr

Full-time

Posted 22 days ago


Job description

3 years of experience for overall responsibility of help desk operations associated with the identification, prioritization, and resolution of reported problems. Experience ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Helps maintain responsibility for development, maintenance, and integrity of help desk software.
Required DoD Certification (Minimum): IAT Level II Certification
Required Security Clearance: Secret (S)