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Helpdesk Manager Jobs in Texas (NOW HIRING)

Cannonball Recruiting LLC

Helpdesk Technician III

Denton, TX · On-site

$18.75 - $25.25/hr

Hardware Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers ... Help maintain connectivity for printers, shared devices, and technology used in office and ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Perform user account management tasks (password resets, access provisioning, MFA support) * Assist ...

krg technology inc

Helpdesk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 304 Typing skill troobleshooting,networking ...

Makios Technology

Helpdesk Technician (MSP)

El Paso, TX

$15 - $17/hr

What This Role Is All About Overview & Expectations We are a fast paced Managed Services Provider ... When something breaks or slows down, our Helpdesk Technician is often the first person the client ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...

Bowman Consulting Group, Ltd.

Helpdesk Technician I

Houston, TX · On-site

$19 - $25.75/hr

Short Description Bowman has an opportunity for a Helpdesk Technician I to join our team in Houston ... Management reserves the right to modify, add, or remove duties from particular jobs and to assign ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Arcis Golf

Helpdesk Technician I

Dallas, TX · On-site

$19.75 - $26.75/hr

Consult with IT Management and other departments as needed. * Install, configure, and replace hardware (e.g. printers, scanners, workstations, phones, etc.). * Install, configure, and replace a wide ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

MGR

Tax Manager - North Central

San Antonio, TX · Hybrid

$140K - $155K/yr

Tax Manager In this role, you'll manage a diverse client portfolio, lead tax engagements, and serve ... You'll play an important role in developing staff, helping guide and mentor professionals as they ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

Tier 1 Helpdesk Technician will be responsible for: * Provide first level support for end users ... Time management skillsto prioritize and complete a variety of tasks throughout the day * Patience ...

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

Tier 1 Helpdesk Technician will be responsible for: * Provide first level support for end users ... Time management skills to prioritize and complete a variety of tasks throughout the day

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Texas

Helpdesk Manager information

See Texas salary details

$34.9K

$78.1K

$116K

How much do helpdesk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for helpdesk manager in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Texas? The most popular types of Helpdesk jobs in Texas are:
What cities in Texas are hiring for Helpdesk Manager jobs? Cities in Texas with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 3% Part Time, and 11% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $78,055 per year, or $37.5 per hour.

Helpdesk Technician III

Cannonball Recruiting LLC

Denton, TX • On-site

$18.75 - $25.25/hr

Full-time

Re-posted 8 hours ago

Job description

Summary

The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as the onsite IT resource for the facility. This role focuses on supporting and maintaining user devices, printers, shared workstations and IT infrastructure to keep business and production operations running.

While the role includes traditional help desk responsibilities, it also requires someone who can work independently, troubleshoot issues without constant direction, and take ownership of local IT needs. Success in this role means being comfortable making decisions, solving problems end to end, and keeping the site operational even when direction isn't immediately available.

Key Responsibilities

  • End User Support: Provide Tier 1 technical support in person, by phone, or remotely for hardware, software, and connectivity issues. Prioritize requests based on urgency and business impact.
  • Site IT Support: Act as the onsite IT contact for day-to-day issues, outages, and device problems. Work through issues from start to finish and escalate when necessary.
  • Hardware Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and shared workstations. Perform repairs, upgrades, and replacements as needed.
  • Incident Management: Manage support tickets using the company's ticketing system, documenting work performed and ensuring issues are fully resolved.
  • System Administration: Perform routine account tasks in Active Directory and Microsoft 365 such as user setup, password resets, and basic permission changes.
  • Inventory and Asset Management: Maintain accurate records of IT equipment, assist with ordering, staging, deployment, and equipment retirement.
  • Proactive IT Maintenance: Assist with updates, patching, and general device health to reduce downtime and prevent recurring issues.
  • Infrastructure & Production Support: Help maintain connectivity for printers, shared devices, and technology used in office and production areas. Coordinate with corporate IT when broader changes are required.
  • IT Local Documentation and Training: Keep procedures and knowledge base content up to date and help users understand how to work effectively with company technology.
  • Project & IT Subcontractor Coordination: Support local IT projects, office moves, equipment rollouts, and coordinate/manage IT subcontractor tasks.

Education:
An associate's degree or technical certification in Information Technology, Computer Science, or a related field is preferred, but equivalent experience is acceptable.

Technical Skills

  • Strong familiarity with Windows 10/11 and Microsoft Office
  • Experience working with PCs, laptops, and common peripherals
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) and Active Directory
  • Experience using remote support tools and ticketing systems
  • Experience supporting printers and shared devices preferred

Certifications (Preferred)

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional (MCP) or Microsoft 365 Certified

All offers of employment are contingent upon the successful completion of a pre-employment drug screen and background check.