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Helpdesk Manager Jobs (NOW HIRING)

Health Management Associates

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Health Management Associates is seeking a Helpdesk Tech to provide prompt technical assistance and support for IT service requests related to computer systems and networks. The role involves ...

New

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Manage Help Desk tickets in a timely and efficient manner * Monitor and response quickly and efficiently to customer issues via phone, email, and computer chat * Provide customer assistanceand ...

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client ... manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and ...

RetroFit Technologies, Inc.

Helpdesk Engineer

Boston, MA · On-site

$25 - $28.35/hr

Manage/Log and Follow up on Help Desk tickets in a timely manner * Respond to customer issues via phone, email and computer chat * Document in RMM all customer interactions * Run diagnostics to ...

CATALIS

Helpdesk Technician

Edmonton, KY · On-site

$17 - $22.75/hr

Hardware and Peripheral Management: This role includes procuring, configuring, and supporting workstations, printers, and other peripherals. The Helpdesk Technician ensures all equipment is properly ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

These positions will include Team Leads, Shift Leads, Trainers, Technicians and Managers. FAS Team ... Provide help desk support for all supported applications via phone/email. Serve as the initial ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$21.50 - $29/hr

Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are seeking an entry-level Helpdesk Administrator to support their Automation & IT Engineering team by managing IT tasks, onboarding new hires, and ensuring access to necessary tools and ...

Kodiak

Helpdesk Lead

Mountain View, CA

Build and Manage the Helpdesk Function * Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements ...

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks Preference: TERO Ordinance 2017-01, P.L. 93-638 Job Summary The Helpdesk Technician is an entry-level ...

One Community Bank

Helpdesk Analyst

Adams, WI · On-site

$18.75 - $25.50/hr

As a Helpdesk Analyst , you will have the chance to use your technical expertise to assist your ... This will involve managing user accounts, permissions, and access to various applications and ...

City of Pharr

Helpdesk Specialist

Pharr, TX · On-site

$27K/mo

Your role involves answering support calls and utilizing management tools to resolve issues ... Are you the Helpdesk Specialist we're looking for? To thrive as a Full-Time Helpdesk Specialist at ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Job Title : Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...

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Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do helpdesk manager jobs pay per year?

As of May 30, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, 87% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Helpdesk Tech

Helpdesk Tech

Health Management Associates

Louisville, KY • On-site

$19.25 - $26/hr

Full-time

Posted 2 days ago

Job description

Job Summary:
Health Management Associates is seeking a Helpdesk Tech to provide prompt technical assistance and support for IT service requests related to computer systems and networks. The role involves troubleshooting issues, installing and repairing hardware and software, and ensuring compliance with company policies.
Responsibilities:
• Respond to IT service requests to our contact center via email, chat and/or customer-facing portal.
• Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions.
• Install, modify, update and/or repair computer hardware and software configurations, settings and permissions.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks.
• Assist with installing and testing computer peripherals.
• Follow up and gather feedback from team members to ensure resolution of issue.
• Assess patterns and determine root cause for recurring problems.
• Record all instances and time spent in ticketing software.
• Communicates and recommends solutions to supervisor and peers.
• Interact regularly with internal and external IT partners.
• Reacts positively to change, supports implementations and other project tasks/duties.
• Develop and update knowledge base and training materials.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.
Qualifications:
Required:
• 1+ years of industry knowledge and experience.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Multitasking skills to assist multiple team members and tasks at once.
• Time management skills to organize and provide updates/fixes within a committed timeframe.
• Ability to work effectively independently, with other IT team members and management.
• Must be self-motivated with a strong desire to further develop skills, excel and achieve results.
• Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms.
Company:
Health Management Associates is an independent research and consulting firm specializing in publicly funded healthcare. Founded in 1985, the company is headquartered in Lansing, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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