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Helpdesk Manager Jobs (NOW HIRING)

System One

Helpdesk Technician

Bellevue, WA · On-site

$22.50 - $30.50/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... Oversee PC Lifecycle Management, including inventory receiving and tracking. * Fulfill software ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... Oversee PC Lifecycle Management, including inventory receiving and tracking. * Fulfill software ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA · On-site

$18/hr

POSITION SUMMARY The Helpdesk Technician for Optima Tax Relief, LLC (Optima) is located in the ... Manage user deployments, transfers, and terminations. * Assist with company-wide implementations.

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client ... manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and ...

ISHIR

Helpdesk Specialist

Euless, TX · On-site

Identity & Access Management, helping users understand security policies and best practices and responding to basic security-related tickets (phishing emails, suspicious links, password issues, MFA ...

Vallarta Supermarkets

Helpdesk Analyst

Santa Clarita, CA · On-site

$20.75 - $28.50/hr

... management. • Prepare reports on project activities and system issues. • Stay current with ... Required : • 1-3 years of Help Desk or technical support experience in a fast-paced environment ...

Booz Allen Hamilton

Helpdesk Technician

Washington, DC · On-site

$22.50 - $30.50/hr

... Manage service offerings and ticketing, provide troubleshooting experience, and document best ... you help the team work through challenges and develop new methodologies. • Identify new ...

QualityIP

HelpDesk Technician

Kent, OH

$18.25 - $24.50/hr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

PamTen Inc

Helpdesk Specialist

San Antonio, TX · On-site

PamTen Inc is seeking an IT Helpdesk Analyst to support their operational activities in San Antonio ... The role involves managing IT asset records, providing technical support to end-users, and ...

SDTEK

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB ... We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

$75K - $102K/yr

Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one ... Basic Qualifications: * 3+ years of professional experience in an IT support or help desk ...

Ask IT consulting

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Create incident tickets and change request tickets within a ticket management tool, monitor ticket ... Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, youre not just another help desk techyoure part of a team that invests in your growth and ...

Forhyre

Helpdesk Specialist

New York, NY · On-site

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you're looking for an opportunity to help make a difference for small businesses, yo ...

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All JobsHelpdesk Manager Jobs

Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do helpdesk manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 3% Full Time, 89% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Helpdesk Technician

Helpdesk Technician

System One

Bellevue, WA • On-site

$22.50 - $30.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Job Title: Helpdesk Technician
Location: Bellevue, WA
Type: Contract
Contractor Work Model: Onsite

Position Overview:
We are currently seeking a Helpdesk Technician for a long term contract opportunity with an onsite work model in Bellevue, WA. This customer-facing role involves supporting users as they navigate technical challenges and fulfill requests for new applications and hardware. Working within a tiered support structure and guided by established processes and procedures, you will be integral to our efforts in designing the next generation of technologies. The position is primarily based at the Bellevue headquarters, supporting both in-person and remote staff.


Key Responsibilities:

  • Utilize and enhance our internal and external knowledge base documents to assist with ticket resolution.
  • Maintain Active Directory accounts and manage access to various collaboration spaces.
  • Oversee PC Lifecycle Management, including inventory receiving and tracking.
  • Fulfill software requests efficiently and accurately.
  • Provide business travel support as needed.
  • Demonstrate and assist with remote access to company resources.
  • Support users at our Bellevue and Everett locations, ensuring a high level of service and satisfaction.
  • Assist with onboarding processes as assigned.

Qualifications and Skills:

  • Strong communication skills with a commitment to fostering teamwork and respect.
  • Quick learner, able to grasp and apply new concepts rapidly.
  • Calm demeanor under pressure, with the ability to devise effective solutions in challenging situations.
  • Excellent customer service skills and interpersonal abilities.
  • Strong organizational skills, with a proactive mindset for identifying and suggesting process improvements.
  • High adaptability and solid problem-solving capabilities.
  • Integrity and a strong sense of trustworthiness are essential for success in this role.

Preferred Areas for Development:

  • Experience supporting clients and customers both in-person and remotely.
  • Familiarity with rapid deployment imaging technologies such as MDT and SCCM.
  • Proficiency in Windows 10/11 in a domain-managed environment.
  • General understanding of Office applications, DHCP, DNS, TCP/IP, and wireless networking, as well as troubleshooting techniques.
  • Familiarity with Multi-Factor Authentication methods and modern information security principles and practices.
  • Experience using commercial ticketing systems, particularly JIRA.
  • Knowledge of desktop and laptop hardware components.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #161-Managed Staffing Charlotte

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