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Helpdesk Manager Jobs (NOW HIRING)

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Process paperwork for new hire onboarding and offboarding, including user account management using ...

Phoenix Staff

Helpdesk Technician

Phoenix, AZ

$26 - $28/hr

... management (MDM/Intune) while supporting both local and remote employees. Your role: Help Desk ... User Support * Provide frontline support for hardware, software, connectivity, login, and account ...

PB consulting

Helpdesk Administrator

West Newton, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... in Help Desk, Service Desk, Desktop Support, or Technical Support. * Experience supporting ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Last Energy

Helpdesk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE ... Administer user accounts, access, and endpoint compliance across Google Workspace and the managed ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

PB consulting

Helpdesk Administrator

Hanson, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... in Help Desk, Service Desk, Desktop Support, or Technical Support. * Experience supporting ...

PB consulting

Helpdesk Administrator

Dedham, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... in Help Desk, Service Desk, Desktop Support, or Technical Support. * Experience supporting ...

PB consulting

Helpdesk Administrator

Somerville, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... in Help Desk, Service Desk, Desktop Support, or Technical Support. * Experience supporting ...

Barilla Group

Helpdesk Analyst

Northbrook, IL · On-site

$20.75 - $28.50/hr

This role is responsible for troubleshooting IT issues, managing user accounts and access ... Enter tickets in global helpdesk system and follow up as necessary. • All support should be ...

General Matter

Helpdesk Technician

Los Angeles, CA · On-site

$75K - $105K/yr

Help us build a high-energy society by making the cleanest, safest form of baseload energy the most ... Manage Azure / Entra ID identities, MFA, and conditional access policies. * Support user and group ...

PB consulting

Helpdesk Administrator

Boston, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... in Help Desk, Service Desk, Desktop Support, or Technical Support. * Experience supporting ...

PB consulting

Helpdesk Administrator

Medford, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... in Help Desk, Service Desk, Desktop Support, or Technical Support. * Experience supporting ...

Kodiak

Helpdesk Lead

Mountain View, CA · On-site

Build and Manage the Helpdesk Function * Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements ...

Kodiak

Helpdesk Lead

Mountain View, CA · On-site

Build and Manage the Helpdesk Function * Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements ...

MORTON INDUSTRIES

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries ... Manage assigned service desk tickets through resolution or escalation, maintaining clear ...

New

PB consulting

Helpdesk Administrator

Weymouth, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... in Help Desk, Service Desk, Desktop Support, or Technical Support. * Experience supporting ...

360 IT Professionals

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...

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Helpdesk Manager information

See salary details

$37.5K

$83.8K

$124.5K

How much do helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

More about Helpdesk Manager jobs

What cities are hiring for Helpdesk Manager jobs?

Cities with the most Helpdesk Manager job openings:

What are the most commonly searched types of Helpdesk jobs?

The most popular types of Helpdesk jobs are:

What states have the most Helpdesk Manager jobs?

States with the most job openings for Helpdesk Manager jobs include:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Helpdesk Support

Prosum

Nashville, TN • On-site

$55K - $69K/yr

Other

Re-posted 26 days ago

Job description

Helpdesk Support Location: Nashville, TN
Salary Range: $55k to $69k

Job Summary

The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.

Key Responsibilities
  • Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
  • Assist customers with account setup, password resets, and general troubleshooting.
  • Document and track customer interactions and solutions in the help desk system.
  • Escalate complex issues to tier 2 technicians or other departments as needed.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
  • Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
Qualifications
  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Basic knowledge of computer hardware, software, and networking.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Previous customer service or technical support experience is a plus.
  • Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
  • Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
  • Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.

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