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Helpdesk Manager Jobs (NOW HIRING)

viLogics

IT Helpdesk Technician

Ebensburg, PA

Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. * Ensure that all helpdesk tickets are addressed within the established service level ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. * Ensure that all helpdesk tickets are addressed within the established service level ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Perform password resets and manage user accounts in Active Directory / Azure AD * Configure and ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

We offer IT solutions across the disciplines of program/project management, applications ... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ...

RetroFit Technologies, Inc.

Helpdesk Engineer

Boston, MA · On-site

$25 - $28.35/hr

Manage/Log and Follow up on Help Desk tickets in a timely manner * Respond to customer issues via phone, email and computer chat * Document in RMM all customer interactions * Run diagnostics to ...

City of Conyers

Helpdesk Tech

Conyers, GA · On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Completion of an Associate's Degree in Computer Science, Computing Information Systems, Management ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...

Agile Defense

Helpdesk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Helpdesk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... Oversee PC Lifecycle Management, including inventory receiving and tracking. * Fulfill software ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are looking for an entry-level Helpdesk Administrator to support the Automation & IT Engine ... and manage user credentials, permissions, and access across systems and tools. • Set up ...

New

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Have a working cell phone for manager communication and Two-Factor Authentication Preferred Qualifications: * Minimum of 4 years of service desk / helpdesk experience or equivalent combination of ...

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Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do helpdesk manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 12% Part Time, 2% Contract, and 3% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Shop Helper/Manager

Total Fire Protection, Inc.

Pensacola, FL • On-site

$18 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Total Fire Protection is one of the premier fire sprinkler design/build companies in Pensacola, Florida. We specialize in contract and service work along the front range. Total Fire Protection has been in business since 1991, our other locations include Grand Rapids, MI, Berthoud, CO, Sarasota, FL, Bozeman, MT, and Fort Meyers, FL. We have been a strong player in the Pensacola market since 2021. This is an excellent opportunity to join a fast-growing branch of an established company.
Shop Helper Description:
This individual must have a strong work ethic and be able to show up on time. They will be responsible for organizing sprinkler parts, receiving deliveries, picking up and delivering parts to crews in the field, be comfortable with operating a computer, and assisting service and construction managers with day-to-day operations. This individual will have a clean driving record, good attention to detail, follow directions, and be a self-starter. Must be able to lift 50+lbs frequently and be confident climbing up a ladder.
Responsibilities:
  • -Drive a forklift
  • -Organize parts
  • -Accurately fill out transfer sheets
  • -Assist with fleet maintenance management
  • -Track Tools
  • -Be able to lift 50+lbs
  • -Operate large pick-up truck

Application Question(s):
  • Do you have a reliable means of transportation to and from work?
  • Do you understand that this position requires successful completion of a pre-employment drug screen and a MVR check?
  • Please list any certifications you hold that are relevant to the position such as OSHA 10, OSHA 30, Boom & Scissor Lift, Fall Protection
  • What interests you about the fire sprinkler industry?

Education:
  • High school or equivalent (Preferred)

Ability to Relocate:
  • Pensacola, FL 32505: Relocate before starting work (Required)

Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Schedule: 8 hour day shift, Monday to Friday, Possible overtime
Benefits:
  • Health insurance
  • 401(k) with matching (fully vested after 2 years)
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Flexible spending account
  • Health savings account
  • Professional Development
  • Paid Time Off & Holidays
  • Employee Referral Program
  • Company Events & Social Activities
  • $150 clothing allowance and paid vacation after one year at the company.

Work Location: In person

Apply