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Helpdesk Coordinator Jobs in Michigan (NOW HIRING)

Castle Rock Home Care

MI

Position: Home Help Coordinator Must have experience in Home Care / Home Help (Michigan program) Based in Wayne County area Bilingual - English & Bengali required Good customer service ...

FastSigns

Project Coordinator

Grand Rapids, MI · On-site

Project Coordinator (Entry-Level) The Project Coordinator supports the successful delivery of ... Help track project timelines, schedules, and key milestones * Support preparation and updates of ...

Andy J Egan Co.

VDC Coordinator

Grand Rapids, MI · On-site

We are looking for a VDC Coordinator to lead project-level BIM/VDC coordination, support model-based construction planning, and help connect coordinated models to field installation and fabrication ...

Optimal Care

Clinical Coordinator

Jackson, MI · On-site

About the Role Help ensure patients receive the coordinated, compassionate care they deserve. As a Physician Services Clinical Coordinator, you'll serve as the central point of connection between ...

Robert Half

Recruiting Coordinator

Clinton Township, MI · On-site

$20 - $24/hr

The ideal candidate is comfortable working with recruitment systems and coordinating multiple priorities while helping move candidates efficiently through the selection process. Responsibilities:

AlphaX

BIM Coordinator

Detroit, MI · On-site

$60 - $80/hr

We are hiring a BIM Coordinator to support healthcare, institutional, and large-scale commercial ... help field teams install work accurately and efficiently. #J-18808-Ljbffr

Care at Home - MI

Care Coordinator

Southfield, MI

$48K - $55K/yr

Client Services & Community Relations Coordinator Care at Home Michigan LLC Salary: $48,000- $55 ... Help grow the agency through strong community partnerships and referral development. Administrative ...

Facilities Service Company

Be Seen First

Administrative Coordinator

Farmington Hills, MI · On-site

$21/hr

One moment you may be assisting with employee timekeeping, the next helping a customer solve a problem, coordinating a delivery, supporting a marketing campaign, or helping a manager meet an ...

Smile Partners

Treatment Coordinator

Waterford, MI · On-site

$19.50 - $25.50/hr

Treatment Coordinator - Waterford & Clarkston Dentistry Waterford & Clarkston Dentistry is looking ... We're looking for someone who is confident, motivated, and excited to help patients understand and ...

Optimal Care

Referral Coordinator

Jackson, MI · On-site

$16.50 - $21.50/hr

Your coordination and follow-through will help patients transition smoothly into the services they need while keeping providers, families, facilities, and care partners informed throughout the ...

Grid4 Communications

Project Coordinator

Troy, MI · On-site

$55K - $75K/yr

Project Coordinator If you're a confident individual who excels at collaborating with others to ... Help in the ongoing development of the product by providing feedback to the product team * Conduct ...

Smile Jobs

Treatment Coordinator

Waterford Township, MI

$19.50 - $25.50/hr

Treatment Coordinator - Waterford & Clarkston Dentistry Waterford & Clarkston Dentistry is looking ... We're looking for someone who is confident, motivated, and excited to help patients understand and ...

Grid4 Communications

Project Coordinator

Troy, MI · On-site

$55K - $75K/yr

Project Coordinator If you're a confident individual who excels at collaborating with others to ... Help in the ongoing development of the product by providing feedback to the product team * Conduct ...

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Helpdesk Coordinator information

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$18

$27

How much do helpdesk coordinator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for helpdesk coordinator in Michigan is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.96 per hour, depending on experience, location, and employer.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

Is helpdesk a good entry level IT job?

Helpdesk Coordinator is often considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It typically requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with additional certifications or skills.

What qualifications do I need for a helpdesk coordinator?

A helpdesk coordinator typically needs a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in information technology, computer science, or a related field. Relevant skills include customer service, problem-solving, and familiarity with helpdesk software and operating systems; certifications like CompTIA A+ or ITIL can also enhance qualifications. Strong communication skills and the ability to work in a fast-paced environment are important for success in this role.

What are the most commonly searched types of Helpdesk jobs in Michigan?

The most popular types of Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for Helpdesk Coordinator jobs?

Cities in Michigan with the most Helpdesk Coordinator job openings:

Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 3% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $38,225 per year, or $18.4 per hour.

Federal Work Study - Computer Lab Assistant 2026-2027

Bay College

Escanaba, MI • On-site

$13.73/hr

Full-time

Re-posted 22 days ago

Key responsibilities

  • Answer Help Desk telephone and assist students and employees with technical issues.

  • Assist users with setting up email on personal devices and accessing the Wi-Fi network.

  • Assist in installation, troubleshooting, and repair of PC hardware and software across the campus.

Job description

Position Details
Position Information
Position Title
Federal Work Study - Computer Lab Assistant 2026-2027
Pay Grade Level
FLSA
Benefits
Department
Information Technology
Campus Location
Escanaba
Pay Rate
$13.73 per hour
Min Salary
Max Salary
FTE
Position Type
Student
Job Summary/Basic Function
The purpose of the Federal Work-Study Program is to give a student an opportunity to develop skills, gain on-the-job experience for future employment, and give the student flexibility to work around class schedules.
Minimum Qualifications
  • Must be a Bay College student in the work study program to be considered for this position. Eligibility for work-study is determined after you file the Free Application for Federal Student Aid (FAFSA).
  • Work-study requires that you are degree seeking and enrolled in a minimum of one credit that applies towards the semester you are employed.
  • You must maintain Satisfactory Academic Progress.

Preferred Qualifications
Months Per Year
Work Hours
Average 10-15 hours per week, dependent upon your work study award.
Supervision Exercised
Supervision Received
Works under the direction of the IT Helpdesk Coordinator and Coordinator of Campus User Technology.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; move around the Center; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Duties
Job Duty
  • Answer Help Desk telephone and assist students and employees with technical issues.
  • Reset passwords
  • Assist users with setting up email on personal devices
  • Assist users with accessing the Bay College Wi-Fi Network
  • Provide support for classroom technology including video conferencing
  • Work within the Request Ticket system to solve user problems
  • Other duties as assigned by Helpdesk Coordinator and/or Coordinator of Campus User Technology
  • Assist in installation and troubleshooting of PC software and hardware across the campus
  • Assist in repair and setup of workstations
  • Assist in cabling of the network and troubleshooting the network
  • Assist Network admins with server maintenance tasks

Department Information
Contact(s)
Beth Berube, Director of Human Resources
Shena Turan, Human Resource Specialist
Contact Phone/Extension
906-217-4016
Contact Email
hr@baycollege.edu
Contact Fax
906-217-1625
Posting Detail Information
Posting Number
Posting Date
03/20/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Must be a Bay College student in the work study program to be considered for this position.
Quick Link for Internal Postings
https://careers.baycollege.edu/postings/2778

Apply