ZipRecruiter

Log In

1

Helpdesk Coordinator Jobs in Michigan (NOW HIRING)

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI · On-site

... and help businesses achieve their IT objectives. Position Summary We are seeking a full-time Scheduler/CoordinatorThe Scheduler/Coordinator will be responsible for effectively organizing and ...

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI · On-site

... help businesses achieve their IT objectives. Position Summary We are seeking a full-time Scheduler/Coordinator . The Scheduler/Coordinator will be responsible for effectively organizing and ...

Castle Rock Home Care

MI · On-site

Position: Home Help Coordinator Must have experience in Home Care / Home Help (Michigan program) Based in Wayne County area Bilingual - English & Bengali required Good customer service ...

FastSigns

Project Coordinator

Grand Rapids, MI · On-site

Project Coordinator (Entry-Level) The Project Coordinator supports the successful delivery of ... Help track project timelines, schedules, and key milestones * Support preparation and updates of ...

Robert Half

Recruiting Coordinator

Clinton Township, MI · On-site

$20 - $24/hr

The ideal candidate is comfortable working with recruitment systems and coordinating multiple priorities while helping move candidates efficiently through the selection process. Responsibilities:

TEKsystems

Project Coordinator

Dearborn, MI · On-site

$35.48/hr

Program Coordinator, Enterprise TechnologyPosition Summary The Program Coordinator supports the ... Help ensure projects and programs are delivered within agreed scope, timelines, budgets, and ...

Care at Home - MI

Care Coordinator

Southfield, MI · On-site

$48K - $55K/yr

Client Services & Community Relations Coordinator Care at Home Michigan LLC Salary: $48,000- $55 ... Help grow the agency through strong community partnerships and referral development. Administrative ...

Facilities Service Company

Be Seen First

Administrative Coordinator

Farmington Hills, MI · On-site

$21/hr

One moment you may be assisting with employee timekeeping, the next helping a customer solve a problem, coordinating a delivery, supporting a marketing campaign, or helping a manager meet an ...

Smile Partners

Treatment Coordinator

Waterford, MI · On-site

$19.50 - $25.50/hr

Treatment Coordinator - Waterford & Clarkston Dentistry Waterford & Clarkston Dentistry is looking ... We're looking for someone who is confident, motivated, and excited to help patients understand and ...

Optimal Care

Referral Coordinator

Jackson, MI

$16.50 - $21.50/hr

Your coordination and follow-through will help patients transition smoothly into the services they need while keeping providers, families, facilities, and care partners informed throughout the ...

Grid4 Communications

Project Coordinator

Troy, MI · On-site

$55K - $75K/yr

Project Coordinator If you're a confident individual who excels at collaborating with others to ... Help in the ongoing development of the product by providing feedback to the product team * Conduct ...

Smile Partners USA

Treatment Coordinator

Waterford, MI · On-site

$19.50 - $25.25/hr

Treatment Coordinator Waterford & Clarkston Dentistry Waterford & Clarkston Dentistry is looking ... We're looking for someone who is confident, motivated, and excited to help patients understand and ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Coordinator JobsHelpdesk Coordinator Jobs in Michigan

Helpdesk Coordinator information

See Michigan salary details

$11

$18

$27

How much do helpdesk coordinator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for helpdesk coordinator in Michigan is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.96 per hour, depending on experience, location, and employer.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

Is helpdesk a good entry level IT job?

Helpdesk Coordinator is often considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It typically requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with additional certifications or skills.

What qualifications do I need for a helpdesk coordinator?

A helpdesk coordinator typically needs a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in information technology, computer science, or a related field. Relevant skills include customer service, problem-solving, and familiarity with helpdesk software and operating systems; certifications like CompTIA A+ or ITIL can also enhance qualifications. Strong communication skills and the ability to work in a fast-paced environment are important for success in this role.

What are the most commonly searched types of Helpdesk jobs in Michigan?

The most popular types of Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for Helpdesk Coordinator jobs?

Cities in Michigan with the most Helpdesk Coordinator job openings:

Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 3% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $38,225 per year, or $18.4 per hour.

Helpdesk Coordinator

Saginaw, MI • On-site

Yeo & Yeo
See more jobs at Yeo & Yeoexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Description
Come grow with us.
Yeo & Yeo Technology is a premier IT solutions provider in Michigan, delivering managed IT and cybersecurity services, knowledge-based technology solutions and full-service systems integration since 1984. For over four decades, we have empowered our clients to enhance efficiency and profitability by proactively managing their IT infrastructure.
We believe our people are our future. We provide a dynamic environment for individuals with the drive to become leaders in the IT industry. At Yeo & Yeo, your career path is a collaborative journey. You will be equipped with comprehensive career development resources, advocacy experiences, and clear choices for advancement. We are committed to supporting your growth into leadership positions and fostering a healthy work-life balance.
By applying today, you are taking the first step toward joining a team of enthusiastic, creative, and intelligent problem-solvers. Together, we work toward a common goal: delivering innovative technology solutions that drive operational efficiency and help businesses achieve their IT objectives.
Position Summary
We are seeking a full-time Scheduler/CoordinatorThe Scheduler/Coordinator will be responsible for effectively organizing and scheduling service requests for internal and external clients in a fast-paced environment. This position will enthusiastically provide superior customer service skills while troubleshooting client questions, issues and projects.
Key Responsibilities
  • Works with customers to solve problems, assist with inquiries, etc.
  • Accurately logs client and employee service requests within a helpdesk setting
  • Ability to use call tracking software, maintaining operating procedures
  • Ability to effectively multi task
  • Utilize the proper support mechanism in response to service requests
  • Ability to track the use of Tools and Inventory
  • Respond to customer inquiries through various forms of communication
  • Ability to work in a team setting

Qualifications
  • Minimum of 2 year's previous experience in customer service
  • Knowledge of common computer hardware, software applications and operating systems
  • Excellent verbal and written communication skills
  • Customer service driven
  • Ability to work in a fast-paced environment

Leadership
  • Ability to work through client issues and their impact to business while determining a solution focused resolution
  • Learn and understand how position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Benefits & Perks
We are committed to investing in our people, both professionally and personally. Our comprehensive benefits and perks package is designed to support your well-being and career growth, and includes:
  • This is a position in our Saginaw office
  • Competitive salary and bonus opportunities
  • Excellent medical, dental, and vision plan options
  • 401(k) plan with company match
  • Life insurance
  • Referral programs
  • Community service opportunities
  • Dress for your day attire
  • Fun company events

Apply