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Helpdesk Coordinator Jobs (NOW HIRING)

STI

Helpdesk Coordinator

Trenton, NJ · On-site

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users ...

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI · On-site

... and help businesses achieve their IT objectives. Position Summary We are seeking a full-time Scheduler/CoordinatorThe Scheduler/Coordinator will be responsible for effectively organizing and ...

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI

... help businesses achieve their IT objectives. Position Summary We are seeking a full-time Scheduler/Coordinator . The Scheduler/Coordinator will be responsible for effectively organizing and ...

STI

Helpdesk Coordinator - Trenton, NJ

Trenton, NJ · On-site

$20/hr

Helpdesk Coordinator Trenton, NJ 6+ Months Pay rate: $20/hr. Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to ...

STI

Helpdesk Coordinator - Trenton, NJ

Trenton, NJ · On-site

Helpdesk Coordinator Trenton, NJ 3+ Months The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users ...

Texas Petroleum Group

Help Desk Coordinator

Houston, TX · On-site

The Helpdesk Coordinator is primarily responsible for remotely connecting assets for troubleshooting, repairing and upgrading. In this role you will evaluate work requests and manage contractors to ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users ...

STI

Helpdesk Support

Trenton, NJ · On-site

$20 - $27/hr

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent ...

LanceSoft Inc

Helper Coordinator

Longview, TX · On-site

$13.25 - $17/hr

Shift Time: 3:00pm to 11:00pm The Helper Coordinator is responsible for reviewing the daily helper needs provided by the operations and coordinate the daily staffing of helpers. The Coordinator is ...

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Helpdesk Coordinator information

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How much do helpdesk coordinator jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a Helpdesk Coordinator typically balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What are Helpdesk Coordinators?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.
More about Helpdesk Coordinator jobs
What cities are hiring for Helpdesk Coordinator jobs? Cities with the most Helpdesk Coordinator job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Coordinator jobs? States with the most job openings for Helpdesk Coordinator jobs include:
Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

Helpdesk Coordinator II

Kentucky Community & Technical College System

Hazard, KY

$31K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Helpdesk Coordinator II

Apply now Job no: 496701
Work type: Full-time
Location: Hazard, KY
Categories: Staff

Title: Helpdesk Coordinator II

Salary Range: $$31,680

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Hazard Community & Technical College

Campus Location: Hazard Community College

Department: Technology Solutions

Total Rewards

Hazard Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

  • Exceptional health care, vision, and dental coverage for you and your family
  • Tuition reimbursement/waiver for you, your spouse, and dependents
  • 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
  • Vacation/Sick Time
  • Work-Life Balance
  • 9.5 Paid Holidays
  • 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
  • Employee Assistance Program

Job Summary

Hazard Community and Technical College is accepting applications for the Helpdesk Coordinator II position. This position will give technology support for evening classes and events. The Helpdesk Coordinator II position will primarily serve the Hazard Campus and the Technical Campus. Shift hours will primarily be Monday through Friday 12:00 pm -8:30 pm. Review of applications will begin August 13, 2026.

Job Duties:

Duties to include, but not be limited to:
Assist students, faculty, and staff with computer hardware and software issues in classrooms, labs, and offices.
Provide technical support for multi-factor authentication (MFA) using Azure Active Directory (Azure AD).
Perform basic troubleshooting and support for desktops, laptops, printers, and peripheral devices.
Deliver technical assistance and maintenance for Smart Classrooms and AV equipment.
Maintain daily operations and user support in campus computer labs.
Provide end-user support for PeopleSoft-related help desk tickets.
Manage user accounts, group memberships, and permissions in Active Directory.
Perform basic computer management tasks including imaging, software installation, updates, and asset tracking.
Assist with basic computer networking tasks, including running and terminating network cables, identifying port locations, and testing connectivity.
Perform other duties as requested.

Minimum Qualifications:

High school degree plus one year related experience. 

Preferred Qualifications:

Additional Skills Requested:

This position involves running cable and will require being able to climb ladders and carry loads of 25 pounds plus.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Advertised: 29 Jul 2026 Eastern Daylight Time
Applications close: 12 Aug 2026 Eastern Daylight Time

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