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Helpdesk Coordinator Jobs (NOW HIRING)

TNBR Careers

Help Desk Coordinator

Chattanooga, TN · On-site

We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We support and empower everyone in our community to learn without limits. Our Values: We cultivate a ...

Castle Rock Home Care

MI

Position: Home Help Coordinator Must have experience in Home Care / Home Help (Michigan program) Based in Wayne County area Bilingual - English & Bengali required Good customer service ...

Argyle Infotech

Help Desk Coordinator

Indianapolis, IN · On-site

... coordination with leadership Providing courteous, timely, and accurate frontline customer service Tracking customer interactions and generating reports for management Escalating complex or high ...

Argyle Infotech

Help Desk Coordinator

Indianapolis, IN · On-site

... coordination with leadership Providing courteous, timely, and accurate frontline customer service Tracking customer interactions and generating reports for management Escalating complex or high ...

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How much do helpdesk coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a Helpdesk Coordinator typically balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are Helpdesk Coordinators?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

More about Helpdesk Coordinator jobs
What cities are hiring for Helpdesk Coordinator jobs? Cities with the most Helpdesk Coordinator job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Coordinator jobs? States with the most job openings for Helpdesk Coordinator jobs include:
Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in the United States as of May 2026, with employment types broken down into 18% Full Time, and 82% Part Time. Highlights an 19% Physical, 6% Hybrid, and 75% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

Help Desk Coordinator

O'GARA Beverly Hills

Beverly Hills, CA • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Coordinator
Beverly Hills, CA, US
JOB DESCRIPTION
Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deploying as a field resource.
REQUIREMENTS AND QUALIFICATIONS
  • 2 - 4 years of experience as a Help desk Technician
  • Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
  • Excellent verbal and written communication
  • Highly organized and able to multitask effectively
  • Experience working independently in a high-profile, high-pressure environment
  • Experience being the "go-to" person for all technical issues
  • California Driver's License and be insurable
  • Able to have a positive approach to supporting others

DUTIES AND RESPONSIBILITIES
  • Plan, organize, control, and complete IT Projects
  • Answering support requests sent to the Help desk via email, text, and phone calls
  • Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
  • Monitor pending issues in the queue to ensure timely resolution
  • Respond to technical issues as they arise
  • Assist with administrative tasks
  • Ensure Help Desk objectives are clearly defined and communicated to staff
  • Assist in tidying up and monitoring data in our systems
  • Maintain a high level of professional personal appearance and conduct
  • Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS
  • Health, Dental, Vision coverage for employee
  • 401k Plan
  • Paid time off
  • Paid training, growth opportunities
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Longer-term job security

Compensation: $24-28/ hr. depending on experience
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

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