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Helpdesk Coordinator Jobs (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

UHS

Help Desk Coordinator

PA · On-site

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

UHS

Help Desk Coordinator

Wayne, PA

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

Castle Rock Home Care

MI

Position: Home Help Coordinator Must have experience in Home Care / Home Help (Michigan program) Based in Wayne County area Bilingual - English & Bengali required Good customer service ...

On Lok

Kitchen Helper

San Francisco, CA · On-site

$23 - $30.66/hr

... coordination of medical care from different specialists, lack of social interaction, and ability to ... Your expertise, drive and passion can help us carry out our mission to improve lives and advance ...

On Lok Lifeways

Kitchen Helper

San Francisco, CA · On-site

$17 - $19.75/hr

... coordination of medical care from different specialists, lack of social interaction, and ability to ... Your expertise, drive and passion can help us carry out our mission to improve lives and advance ...

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Helpdesk Coordinator information

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How much do helpdesk coordinator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

Is helpdesk a good entry level IT job?

Helpdesk Coordinator is often considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It typically requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with additional certifications or skills.

What qualifications do I need for a helpdesk coordinator?

A helpdesk coordinator typically needs a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in information technology, computer science, or a related field. Relevant skills include customer service, problem-solving, and familiarity with helpdesk software and operating systems; certifications like CompTIA A+ or ITIL can also enhance qualifications. Strong communication skills and the ability to work in a fast-paced environment are important for success in this role.
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What are the most commonly searched types of Helpdesk jobs?

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What states have the most Helpdesk Coordinator jobs?

States with the most job openings for Helpdesk Coordinator jobs include:

Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

Service Department Coordinator

DV Management Company LLC

Tampa, FL • On-site

$18 - $22.75/hr

Full-time

Re-posted 2 days ago

Job description

Description
Job Summary: We are seeking a skilled and organized Service Department Coordinator to join our team. The Service Department Coordinator will be responsible for assisting in the day-to-day operations of our service department, including scheduling service calls, helping coordinating technicians, and ensuring timely completion of projects. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask effectively.
Responsibilities:
  1. Schedule Service Calls: Coordinate with clients to schedule service calls for repairs, maintenance, and inspections.
  2. Dispatch Technicians: Assign service requests to appropriate technicians based on expertise, availability, and location.
  3. Manage Work Orders: Create and manage work orders for service calls, ensuring all necessary information is documented and communicated to technicians.
  4. Track Progress: Monitor the progress of service calls and ensure timely completion of projects.
  5. Notice to Owners: Send notice to owners and COI's
  6. Communicate with Clients: Provide updates to clients regarding the status of their service requests and address any questions or concerns they may have. Call Customers for approvals on NTE.
  7. Coordinate Materials: Work closely with the procurement team to ensure necessary materials and equipment are available for service calls.
  8. Documentation: Maintain accurate records of service calls, including work performed, materials used, and any additional notes. Complete Warranty Paperwork and file all service invoices.
  9. Inventory Management: Assist in managing inventory levels for service-related materials and equipment.
  10. Collections: Make Collection calls on outstanding unpaid invoices
  11. Uniforms-Order all uniforms for service employees and review bills to keep account current and up to date
  12. Time sheets- Review all daily time sheets and accuracy
    1. Track all un-billed hours at month end to reconcile.
  13. Other Duties will be discussed and Assigned as the needs of the company change

Requirements
  • Previous experience in a similar role, preferably in the roofing or construction industry.
  • Excellent organizational and time management skills.
  • Strong communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office
  • Proficiency in Data Forma
  • Knowledge of roofing materials and techniques is a plus.
  • High school diploma or equivalent; additional education or certification in a related field is preferred.
  • Bilingual in English and Spanish

Apply