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Helpdesk Coordinator Jobs in Illinois (NOW HIRING)

SourcePro Search

IT Help Desk Coordinator

Chicago, IL · On-site

The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems. As a member of the Firm's national technology team, the Information Systems coordinator ...

GREENHEART INTERNATIONAL

Area Coordinator

Chicago, IL · On-site

Area Coordinators play a key role in building strong, mission-driven teams by mentoring Coordinators, helping them succeed in placing international exchange students with welcoming host families.

Accure Inc

Event Coordinator

Lombard, IL · On-site

Help collect feedback and support post-event evaluations Qualifications * High school diploma or ... Hands-on training in event coordination and retail marketing * Mentorship and professional ...

Accure Inc

Event Coordinator

Lombard, IL

Help collect feedback and support post-event evaluations Qualifications * High school diploma or ... Hands-on training in event coordination and retail marketing * Mentorship and professional ...

Accure AI Inc.

Event Coordinator

Lombard, IL · On-site

Help collect feedback and support post-event evaluations Qualifications * High school diploma or ... Hands-on training in event coordination and retail marketing * Mentorship and professional ...

The LaSalle Group

Care Coordinator

Chicago, IL · On-site

$22 - $24/hr

This Care Coordinator role is perfect for someone who thrives on building relationships ... Apply today and help deliver critical care services to those who need it most. Best, Alyssa Lanzon ...

The LaSalle Group

Care Coordinator

Chicago, IL · On-site

$40K - $50K/yr

This Care Coordinator role is perfect for someone who thrives on building relationships ... Apply today and help deliver critical care services to those who need it most. Best, Alyssa Lanzon ...

The LaSalle Group

Care Coordinator

Matteson, IL · On-site

$40K - $50K/yr

This Care Coordinator position is perfect for someone who enjoys building relationships ... For over two decades, LaSalle has helped organizations hire faster and connect top talent with ...

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Helpdesk Coordinator information

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How much do helpdesk coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk coordinator in Illinois is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a Helpdesk Coordinator typically balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are Helpdesk Coordinators?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What are the most commonly searched types of Helpdesk jobs in Illinois? The most popular types of Helpdesk jobs in Illinois are:
What cities in Illinois are hiring for Helpdesk Coordinator jobs? Cities in Illinois with the most Helpdesk Coordinator job openings:
Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in Illinois as of May 2026, with employment types broken down into 48% Full Time, 49% Part Time, and 3% Contract. Highlights an 64% Physical, 3% Hybrid, and 33% Remote job distribution, with an average salary of $42,498 per year, or $20.4 per hour.
IT Help Desk Coordinator

IT Help Desk Coordinator

SourcePro Search

Chicago, IL • On-site

Other

Posted 6 days ago

Job description

SourcePro Search has a fantastic opportunity for an experienced Information Technology Help Desk Coordinator with our large global law firm client in the Chicago office.
The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems.
As a member of the Firm's national technology team, the Information Systems coordinator will act as the primary contact for technology and work with the other members of the Information Systems Department on Firm technology initiatives and activities.
This role offers a competitive base salary and excellent benefits. We are seeking full time, direct hire candidates (not consultants).
Duties & Responsibilities:
  • Supports Firm hardware and software for all users. This includes but is not limited to laptop and desktop hardware, all peripheral Blackberry/iPhone/PDA devices, Windows 7 & 10, Office 2010 & 2016, iManage, Citrix, VPN, etc.
  • Performs hardware break/fix for laptops, desktops, printers, scanners, and peripherals
  • Images machines based on Firm standard practices.
  • Ensures timely of support calls in the Help Desk tracking system.
  • Escalates user issues to the appropriate groups for resolution.
  • Supports phone system moves and adds and changes under the direction of the telecom group
  • Supports local server and network hardware under the direction of System and Network Engineers.
  • Supports local copiers and the CopiTrak system.
  • Supports conference room technologies for voice and video conferencing systems.
  • Performs remedial preventive maintenance as required.
  • Works under the direction of the Director or Sr. Engineers on system projects at any of the offices at the Firm.
  • Performs or assists with desktop hardware/software training as necessary, including facilitating and setting up WebEx or Video Conference sessions for remote trainers.
  • Monitors and reports back on office issues and complaints regarding technology.
  • Acts as a liaison between users in remote locations and the IT Directors to ensure any problems and solutions are well communicated.
  • Participates in 24x7 support with System and Network Engineers.
  • Participates in weekly Engineer conference call.
  • Required to be on call after hours on a six week rotation.
  • Performs other duties as assigned.
Education & Experience
  • Bachelor's degree
  • Three to five years technology experience
  • A+ certification
  • Network+, MOS, MCP certifications a plus
  • MCITP in Windows 2007
  • Must possess strong troubleshooting skills for both hardware and software
  • Must be able to repair hardware systems and replace items such as hard drives, power supplies, motherboards, RAM, etc.
  • Must possess strong customer service skill

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