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Junior Helpdesk Jobs in Illinois (NOW HIRING)

The Gettys Group

Junior Interior Designer

Chicago, IL · On-site

... helping create memorable hospitality environments that are thoughtful, functional, and beautifully ... A Junior Designer contributes to projects of varying scale and complexity, supporting both ...

The Gettys Group

Junior Interior Designer

Chicago, IL · On-site

... helping create memorable hospitality environments that are thoughtful, functional, and beautifully ... A Junior Designer contributes to projects of varying scale and complexity, supporting both ...

Guru Schools

Junior Data Analyst

Chicago, IL · On-site

Position: Junior Data Analyst Location: Chicago, illinois Experience: 0-3 Years Mode of Working ... help you develop your analytics career. Responsibilities Collect, clean, and organize data from ...

Guru Schools

Junior Data Analyst

Chicago, IL · Remote

Position: Junior Data Analyst Location: Chicago, illinois Experience: 0-3 Years Mode of Working ... help you develop your analytics career. Responsibilities Collect, clean, and organize data from ...

DivIHN

Junior Cybersecurity Analyst

Springfield, IL · On-site

Junior Cybersecurity Analyst Duration: 3 Months contract to Hire (Potential Hire) Location ... Help maintain and administer security tools, systems, and access controls. • Assist with ...

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Junior Helpdesk information

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How much do junior helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior helpdesk in Illinois is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Illinois? The most popular types of Helpdesk jobs in Illinois are:
What are popular job titles related to Junior Helpdesk jobs in Illinois? For Junior Helpdesk jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Junior Helpdesk jobs in Illinois look for? The top searched job categories for Junior Helpdesk jobs in Illinois are:
What cities in Illinois are hiring for Junior Helpdesk jobs? Cities in Illinois with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Illinois as of May 2026, with employment types broken down into 7% Internship, 78% Full Time, 9% Part Time, 3% Contract, 2% Nights, and 1% Summer. Highlights an 95% Physical, 4% Hybrid, and 1% Remote job distribution, with an average salary of $46,662 per year, or $22.4 per hour.

Jr. Helpdesk Technician

Persistent Technology, Inc.

Scott Air Force Base, IL • On-site

$19.25 - $26/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Junior Level Helpdesk Technician

We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the US Air Force for Medical Information Technology Network & Desktop Support Services located at the 375th Medical Group at Scott Air Force Base, IL. This position provides support services to the USAF clinical providers so that they can better serve our wounded warriors. This position is entirely onsite with no travel expected.

Responsibilities
  • Ensure compliance with all computer and information security guidelines and directives, including those defined by the Privacy Act, HIPAA, The Joint Commission, and applicable DoD and AF guidance.
  • Information Technology (IT) Asset Management (ITAM). Assist with inventory management when needed.
  • Telecommunications support – assist in the management, support and tracking of the government furnished mobile devices as well as the phone systems utilized in the facility.
  • Open, track, and resolve work tickets with NCC, NOSC help desk and/or Global Service Center (GSC). Other duties as assigned.
  • Provide customer support to users as directed by Government.
Qualifications
  • US Citizen with Security+ certification and ability to obtain and maintain a Secret Clearance
  • Minimum of 4 years of related experience preferred
  • Ability to lift up to 25lbs occasionally
  • Experience with HIPPA regulations and compliance preferred
  • Must be able to troubleshoot MS Office products, SharePoint, Genesis, and other medical applications used within the facility
  • Help desk support experience preferred
  • Previous work with govt. customer such as USAF or DoD preferred.
  • Must have required vaccines to work in medical facility IAW DODI 6205_02, DHA-PI 605_34 and AFI48-110. (Seasonal Influenza, Hepatitis B, MMR, Varicella, and Tdap, as well as a baseline tuberculosis)

We are committed to creating a diverse environment and proud to be an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or protected veteran status.

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