Mac OS Desktop Engineer
Downers Grove, IL · On-site
... Assist with training Helpdesk and field technicians in Support Services team. Qualifications : Required : • 3+ years of experience supporting macOS in an enterprise environment. • Hands-on ...
Mac OS Desktop Engineer
Downers Grove, IL · On-site
... Assist with training Helpdesk and field technicians in Support Services team. Qualifications : Required : • 3+ years of experience supporting macOS in an enterprise environment. • Hands-on ...
Urgent On-Site Opening for macOS Desktop Engineer - Chicago, IL - Need Local to IL Only.
Chicago, IL · On-site
Create and maintain technical documentation for macOS support, deployment, and configuration. * Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field ...
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Urgent On-Site Opening for macOS Desktop Engineer - Chicago, IL - Need Local to IL Only.
Chicago, IL · On-site
Create and maintain technical documentation for macOS support, deployment, and configuration. * Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field ...
Mac OS Developer
Chicago, IL · On-site
Create and maintain technical documentation for macOS support, deployment, and configuration. * Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field ...
Quick apply
Mac OS Developer
Chicago, IL · On-site
Create and maintain technical documentation for macOS support, deployment, and configuration. * Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field ...
Mail Room Helper/Assistant
Peoria, IL · On-site
$18 - $22/hr
Help ensure mailings are completed accurately and on schedule * Occasionally process and meter in-house mail * Perform other mail room duties as needed The right person for this job doesn't just ...
New
Mail Room Helper/Assistant
Peoria, IL · On-site
$18 - $22/hr
Help ensure mailings are completed accurately and on schedule * Occasionally process and meter in-house mail * Perform other mail room duties as needed The right person for this job doesn't just ...
New
Helpdesk Technician
Morton, IL · On-site
$22 - $28/hr
Position Summary The Help Desk Technician provides frontline IT support for Morton Industries ... Maintain IT equipment inventory and assist with endpoint and asset lifecycle management. * Support ...
Helpdesk Technician
Morton, IL · On-site
$22 - $28/hr
Position Summary The Help Desk Technician provides frontline IT support for Morton Industries ... Maintain IT equipment inventory and assist with endpoint and asset lifecycle management. * Support ...
Helpdesk Technician
Morton, IL · On-site
$22 - $28/hr
Position Summary The Help Desk Technician provides frontline IT support for Morton Industries ... Maintain IT equipment inventory and assist with endpoint and asset lifecycle management. * Support ...
Helpdesk Technician
Morton, IL · On-site
$22 - $28/hr
Position Summary The Help Desk Technician provides frontline IT support for Morton Industries ... Maintain IT equipment inventory and assist with endpoint and asset lifecycle management. * Support ...
A/V Technician
Quincy, IL · On-site
$21.50 - $25.50/hr
Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings ...
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A/V Technician
Quincy, IL · On-site
$21.50 - $25.50/hr
Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings ...
Jr. Helpdesk Technician
Scott Air Force Base, IL · On-site
$19.25 - $26/hr
We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the ... Telecommunications support - assist in the management, support and tracking of the government ...
Quick apply
Jr. Helpdesk Technician
Scott Air Force Base, IL · On-site
$19.25 - $26/hr
We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the ... Telecommunications support - assist in the management, support and tracking of the government ...
Jr. Helpdesk Technician
Scott Air Force Base, IL · On-site
$19.25 - $26/hr
We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the ... Telecommunications support - assist in the management, support and tracking of the government ...
Jr. Helpdesk Technician
Scott Air Force Base, IL · On-site
$19.25 - $26/hr
We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the ... Telecommunications support - assist in the management, support and tracking of the government ...
Jr. Helpdesk Technician
Scott Air Force Base, IL · On-site
$19.25 - $26/hr
We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the ... Telecommunications support - assist in the management, support and tracking of the government ...
Jr. Helpdesk Technician
Scott Air Force Base, IL · On-site
$19.25 - $26/hr
We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the ... Telecommunications support - assist in the management, support and tracking of the government ...
A/V Technician
Macomb, IL · On-site
$21.50 - $25.50/hr
Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings ...
Quick apply
A/V Technician
Macomb, IL · On-site
$21.50 - $25.50/hr
Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings ...
Helpdesk Technician II
Chicago, IL · On-site
$24 - $32/hr
The Helpdesk Technician must have good technical knowledge and be able to communicate effectively ... Configure, install new PCs, and assist the user in adapting to their new system as smoothly as ...
Helpdesk Technician II
Chicago, IL · On-site
$24 - $32/hr
The Helpdesk Technician must have good technical knowledge and be able to communicate effectively ... Configure, install new PCs, and assist the user in adapting to their new system as smoothly as ...
Helpdesk Support Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
... system Assist with user account management, password resets, and access rights via Active Directory Requirements * 1-2 years of IT support experience (internships or part-time roles count too!
Helpdesk Support Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
... system Assist with user account management, password resets, and access rights via Active Directory Requirements * 1-2 years of IT support experience (internships or part-time roles count too!
Helpdesk Support Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
... Assist with user account management, password resets, and access rights via Active Directory Requirements * 1-2 years of IT support experience (internships or part-time roles count too!) * Strong ...
Quick apply
Helpdesk Support Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
... Assist with user account management, password resets, and access rights via Active Directory Requirements * 1-2 years of IT support experience (internships or part-time roles count too!) * Strong ...
Helpdesk Support Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
... Assist with user account management, password resets, and access rights via Active Directory Requirements * 1-2 years of IT support experience (internships or part-time roles count too!) * Strong ...
Helpdesk Support Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
... Assist with user account management, password resets, and access rights via Active Directory Requirements * 1-2 years of IT support experience (internships or part-time roles count too!) * Strong ...
Operations Training Assistant
Hillside, IL · On-site
$24 - $28/hr
Dynamic Manufacturing is seeking an Operations Training Assistant to join our team to help support the development, coordination, and delivery of training programs that improve employee performance ...
Quick apply
Operations Training Assistant
Hillside, IL · On-site
$24 - $28/hr
Dynamic Manufacturing is seeking an Operations Training Assistant to join our team to help support the development, coordination, and delivery of training programs that improve employee performance ...
Helpdesk Technician, Level 2
Chicago, IL · On-site
$20.50 - $27.75/hr
Helpdesk Technician, Level 2, Chicago, IL Summary: This Helpdesk Technician, Level 2 job will ... assist with solutions as needed. - Research potential software solutions as needed. - Train end ...
Helpdesk Technician, Level 2
Chicago, IL · On-site
$20.50 - $27.75/hr
Helpdesk Technician, Level 2, Chicago, IL Summary: This Helpdesk Technician, Level 2 job will ... assist with solutions as needed. - Research potential software solutions as needed. - Train end ...
Executive/Staff Assistant
Chicago, IL · On-site
$47K - $78K/yr
And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...
Executive/Staff Assistant
Chicago, IL · On-site
$47K - $78K/yr
And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...
Helper A Local 1 (64077)
Chicago, IL · On-site
$24.51 - $27.23/hr
The Janitor A will also assist the rest of the staff, as directed, in their efforts to manage the ... Train Janitor's helpers. * Assist Manager in completion of annual apartment inspections ...
Helper A Local 1 (64077)
Chicago, IL · On-site
$24.51 - $27.23/hr
The Janitor A will also assist the rest of the staff, as directed, in their efforts to manage the ... Train Janitor's helpers. * Assist Manager in completion of annual apartment inspections ...
Executive/Staff Assistant
$47K - $78K/yr
And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...
Executive/Staff Assistant
$47K - $78K/yr
And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...
Helpdesk Assistant information
What is a helpdesk assistant?
Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.
What are the key skills and qualifications needed to thrive as a helpdesk assistant?
To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.
What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?
Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Illinois?
The most popular types of Helpdesk jobs in Illinois are:
What cities in Illinois are hiring for Helpdesk Assistant jobs?
Cities in Illinois with the most Helpdesk Assistant job openings:
Job description
Job Summary:
InterSources Inc is a Certified Diverse Supplier and an Award-Winning Global Software Consultancy. They are seeking a contract macOS Desktop Engineer to support the buildout and expansion of their enterprise macOS environment, focusing on providing support for macOS devices and implementing workflows for onboarding and deployment.
Responsibilities:
• Provide Tier 2/3 support for macOS devices, escalating when necessary.
• Administer macOS devices using Microsoft Intune, including:
• Configuration profiles
• Compliance policies
• Application deployment
• Custom scripting (Bash, PowerShell)
• Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
• Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
• Create and maintain technical documentation for macOS support, deployment, and configuration.
• Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.
Qualifications:
Required:
• 3+ years of experience supporting macOS in an enterprise environment.
• Hands-on experience managing macOS devices with Microsoft Intune.
• Proficiency in Bash and PowerShell scripting for macOS automation.
• Familiarity with Apple Business Manager and MDM enrollment workflows.
• Strong understanding of macOS system architecture, security, and user management.
• Excellent troubleshooting skills.
• EXCELLENT customer service and communication skills to support teams.
Preferred:
• Experience with Azure AD and conditional access policies.
• Familiarity with enterprise software deployment and patching strategies.
• Ability to create user-facing and internal documentation.
• Recommended Certifications: Apple Certified Support Professional (ACSP), Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate.
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources Inc is a Certified Diverse Supplier and an Award-Winning Global Software Consultancy. They are seeking a contract macOS Desktop Engineer to support the buildout and expansion of their enterprise macOS environment, focusing on providing support for macOS devices and implementing workflows for onboarding and deployment.
Responsibilities:
• Provide Tier 2/3 support for macOS devices, escalating when necessary.
• Administer macOS devices using Microsoft Intune, including:
• Configuration profiles
• Compliance policies
• Application deployment
• Custom scripting (Bash, PowerShell)
• Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
• Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
• Create and maintain technical documentation for macOS support, deployment, and configuration.
• Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.
Qualifications:
Required:
• 3+ years of experience supporting macOS in an enterprise environment.
• Hands-on experience managing macOS devices with Microsoft Intune.
• Proficiency in Bash and PowerShell scripting for macOS automation.
• Familiarity with Apple Business Manager and MDM enrollment workflows.
• Strong understanding of macOS system architecture, security, and user management.
• Excellent troubleshooting skills.
• EXCELLENT customer service and communication skills to support teams.
Preferred:
• Experience with Azure AD and conditional access policies.
• Familiarity with enterprise software deployment and patching strategies.
• Ability to create user-facing and internal documentation.
• Recommended Certifications: Apple Certified Support Professional (ACSP), Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate.
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About InterSources
Sourced by ZipRecruiter
In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.
Company size
51 - 200 Employees
Headquarters location
Fremont, CA, US
Year founded
2007