ZipRecruiter

Log In

1

Helpdesk Coordinator Jobs (NOW HIRING)

Dentech

Be Seen First

Service Coordinator / Tier1 Helpdesk

Eugene, OR · On-site

$20 - $22/hr

... great help vertical growth in this position: · Project management and or team coordinating experience · Basic understanding of general business profitability practices Compensation: This is a ...

Crisp Regional

PC Technician - Full Time - Days

Cordele, GA · On-site

$15.50 - $20.75/hr

Serves as backup to Helpdesk Coordinator for IT ticket creation and answering IT helpdesk line * Maintains a basic working knowledge of the Cerner EMR. * Completes end-user work requests in an ...

TNBR Careers

Help Desk Coordinator

Chattanooga, TN · On-site

We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We support and empower everyone in our community to learn without limits. Our Values: We cultivate a ...

next page

Showing results 1-20

People also search for

All JobsHelpdesk Coordinator Jobs

Helpdesk Coordinator information

See salary details

$13

$21

$31

How much do helpdesk coordinator jobs pay per hour?

As of May 29, 2026, the average hourly pay for helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a Helpdesk Coordinator typically balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are Helpdesk Coordinators?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

More about Helpdesk Coordinator jobs
What cities are hiring for Helpdesk Coordinator jobs? Cities with the most Helpdesk Coordinator job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Coordinator jobs? States with the most job openings for Helpdesk Coordinator jobs include:
Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in the United States as of May 2026, with employment types broken down into 18% Full Time, and 82% Part Time. Highlights an 19% Physical, 6% Hybrid, and 75% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

Help Desk Coordinator/Administrative Assistant - Indianapolis, IN/On-Site

STI

Indianapolis, IN • On-site

$17.50 - $24/hr

Full-time

Posted yesterday

Job description

Help Desk Coordinator/Administrative Assistant
Indianapolis, IN/On-Site
6+ months
This role is structured with approx. 50% dedicated to helpdesk support, 30% administrative assistance, 10% procurement related tasks, 10% allocated to other duties as assigned, including event coordination, account management backup and special projects.
Position Summary:
The Helpdesk Coordinator plays a pivotal role in supporting the operational and administrative functions of the Office of Technology and Cybersecurity (OTC). Reporting directly to the CIO, this position serves as the first point of contact for helpdesk inquiries, ensuring prompt and professional resolution of technical issues while also managing a variety of administrative, procurement, and organizational tasks.
The coordinator works closely with OTC leadership to facilitate smooth day-to-day operations, maintain organizational data, and support strategic initiatives. This role requires a high level of professionalism, confidentiality, and adaptability to support executive-level needs and division-wide coordination. The ideal candidate is a senior-level professional with 5-7 years of experience in helpdesk and administrative support, highly organized, detail-oriented, discreet, and capable of managing multiple priorities in a dynamic environment.
This role is structured with an estimated time allocation as follows: approximately 50% of the coordinator's time will be dedicated to helpdesk support, including ticket management and phone triage; 30% will focus on administrative assistance, such as scheduling, onboarding, travel coordination, and executive support; 10% will be spent on procurement-related tasks, including purchase orders and supply management; and the remaining 10% will be allocated to other duties as assigned, including event coordination, account management backup, and special projects.
Key Responsibilities:
Helpdesk Operations (50%)
  • Serve as the first point of contact for general questions from OTC users.
  • Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users.
  • Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related tickets and routing them appropriately.
  • Maintain documentation of ticket resolutions and contribute to knowledge base updates.
    Required Experience: 5-7 years in IT helpdesk or technical support roles, including experience in cross-functional coordination, ticket triage, and customer service.

Procurement Support (10%)
  • Assist with minimal procurement activities:
    • Initiate and track purchase orders (POs).
    • Coordinate PO renewals and terminations.
    • Order office supplies and equipment for OTC staff.
      Required Experience: Minimum 3 years in procurement coordination or purchasing support.

Administrative Assistance (30%)
  • Schedule meetings for the CIO and deputy CIOs.
  • Create and manage job requisitions in coordination with HR.
  • Submit and track PSID (PeopleSoft ID) requests for OTC employees.
  • Support onboarding/offboarding processes, including equipment and access provisioning.
  • Draft welcome letters and coordinate interview logistics.
  • Provide general administrative and clerical support to OTC managers and employees.
  • Manage daily office needs and general administrative activities.
  • Coordinate travel arrangements for OTC staff, including lodging, transportation, and reimbursements.
  • Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services.
  • Work with CAI on new job postings, interview scheduling, candidate coordination, and onboarding activities.
    Required Experience: 5-7 years in executive-level administrative support, including HR coordination, travel logistics, and vendor collaboration.

Organizational Maintenance
  • Create and maintain OTC organizational charts.
  • Maintain the master list of all OTC employees.
  • Provide access to files and conversations as required by job responsibilities.
  • Ensure confidentiality and discretion in handling sensitive information.
    Required Experience: Minimum 3-5 years in organizational data management and administrative recordkeeping.

Backup Support
  • Serve as a backup for account management tasks, including user provisioning, access reviews, and account updates as needed.
    Required Experience: Minimum 3 years in account or identity management support.

Event Coordination
  • Organize and coordinate division-wide quarterly meetings and all-staff events.
  • Manage logistics including catering, RSVPs, gift cards, and technical setup.
    Required Experience: Minimum 3 years in event planning or coordination.

Other Duties as Assigned (10%)
  • Support special projects and initiatives as directed by the CIO.
  • Maintain records and reports related to helpdesk, procurement, and staffing activities.
    Required Experience: Demonstrated flexibility and experience supporting cross-functional initiatives.

Required Skills and Qualifications:
Education Qualifications
  • Associate degree or higher in Information Technology, Business Administration, or a related field is required.
  • Relevant industry certifications or similar credentials are considered a strong plus.
  • Equivalent combinations of education and professional experience (minimum 5-7 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees.

Technical & Operational Skills
  • Experience with helpdesk ticketing systems and basic troubleshooting.
  • Familiarity with procurement workflows and PO systems.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Experience with SharePoint, scheduling tools, and organizational chart software.
  • Understanding of VPN setup and access request procedures.

Administrative & Communication Skills
  • Strong written and verbal communication skills.
  • Ability to manage calendars, coordinate meetings, and handle confidential information.
  • Skilled in drafting professional correspondence and documentation.
  • Experience coordinating travel and managing logistics.
  • Experience working with external vendors (e.g., CAI) on staffing and onboarding.

Organizational & Interpersonal Skills
  • Exceptional attention to detail and time management.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Professional demeanor and customer service orientation.
  • Ability to work independently and collaboratively across teams.

Confidentiality & Discretion
  • Demonstrated ability to handle sensitive information with integrity.
  • Commitment to maintaining confidentiality in all aspects of the role.

Apply