Helpdesk Intern Jobs in Michigan (NOW HIRING)

Location : Lansing, MI
Job Type: Internship - Non Paid
Job Number: 4301-21-HomeHelpIntern
Department: Health and Human Services - Central Office
Opening Date: 07/11/2022
Closing Date: Continuous
Bargaining Unit: N/A
Job Description
*We are now accepting internship applications*
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.
This internship will be a macro-level position reviewing policies and procedures that impact people statewide. The student will have an opportunity to view how a state level program is administered and how to use data when making decisions. To ensure a successful internship experience, the student should have some experience providing services to vulnerable individuals (children or adults) who need assistance so that they can actively participate in discussions. While most meetings could be completed by video conferencing some in-person meetings may be needed to pick up materials or join an in-person meeting. The Home Help team is currently meeting once a month in-person in the office. Other office visits occur as needed. Most of the work is being done remotely.
Intern Responsibilities / Projects:
An intern would meet weekly with the Home Help Program Manager to discuss progress on assigned projects selected at the beginning of the internship. Projects will be assigned based on the intern's interest and desire to learn new skills. Weekly meetings could be done through video conferencing with some in-person meetings in Lansing. The intern would attend staff meetings, internal group meetings with other partners in central office and external group meeting with Home Help providers and adult services staff. Projects could include:

• Participating in agency provider meetings to share new information and address provider questions.
• Researching other states around specific policy items and sharing information with the team so that decisions can be made.
• Actively participating in team discussions as new issues are discussed and strategies are developed for moving forward.
• Completing data collection and analysis to assist in quality control measures.
• Creating power point presentations to share information at meetings.
• Creating surveys for providers, clients and/or adult services staff to gather information needed to make decisions.
• Developing training materials and job aids.
• Participating in discussions around diversity, equity and inclusion.

Required Education and Experience
At the time of internship, must be currently enrolled pursuing your master's degree in one of the below areas of study:
Social Work, Public Health, Business Administration, Communications, Public Administration, Social Innovation, Health Care Administration
Alternate Education and Experience
Preferred Skills / Qualifications:

• Able to use Microsoft Word, Excel, and Power Point.
• Familiar with video conferencing using Zoom and Microsoft TEAMS.
• Good oral and written communication skills
• Able to learn new technology quickly.
• Able to manage time independently to complete projects timely.

Additional Requirements and Information
For questions regarding this internship, please contact Samantha Ruhl at
MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State of Michigan unpaid Intern positions do not include a comprehensive benefits plan.
01
Are you currently enrolled in a undergraduate or graduate program pursuing one of the following?: Social Work, Public Health, Business Administration, Communications, Public Administration, Social Innovation, Health Care Administration

• Yes
• No

02
Current Academic Institution:
03
Major/Minor Field:
04
Expected Graduation Date:
05
Faculty Advisor Name:
06
Faculty Advisor Contact Information (Email & Phone):
07
Can you intern between 16-20 hours per week?
08
Has your field coordinator reviewed your application?

• Yes
• No

09
I authorize and understand that a background and reference check will be conducted and am willing to send a copy of my driver's license and social security card if selected.

• Yes
• No

10
Please enter your driver's license or identification number.
11
Have you ever been convicted of misdemeanor?

• Yes
• No

12
If you answered yes to the question above, please list all convictions and dates of offenses. If you answered No, please enter N/A.
13
Have you ever been convicted of a felony?

• Yes
• No

14
If you answered yes to the question above, please list all convictions and dates of offenses. If you answered No, please enter N/A.
15
As a State of Michigan intern, I agree to follow all departmental and state policies. This is my acknowledgment.

• Yes
• No

16
To receive academic credit through my college/university, I understand that it is my responsibility to coordinate the process. This is my acknowledgement.

• Yes
• No

17
I understand this is a non-paid internship.

• Yes
• No

18
*** Do you have the ability to work from home, including home internet service? OR Are you willing to purchase home internet service if hired?

• Yes
• No

Required Question