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Helpdesk Manager Jobs in Michigan (NOW HIRING)

Kid to Kid

Assistant Store Manager

Grandville, MI · On-site

$17/hr

Our community loves and needs us to help make parenting more affordable. We are seeking a strong assistant manager candidate who can help manage the store full time, working a mix of day, evening and ...

Continental Management

Community Manager

Detroit, MI

$50K/yr

Public Housing experience preferred, Section 8 helpful. Managers are responsible for the overall management of sites, including oversight of on site offices, leasing, re-certification, AP related ...

FAIRLANE FAMILY PARK LLC

Assistant Manager

Dearborn, MI · On-site

$18 - $24/hr

Assistant Manager - Launch Family Entertainment Launch Family Entertainment is seeking a motivated and dependable Assistant Manager to help oversee daily operations and support our growing team. This ...

Gypsum Management and Supply

Delivery Helper

Kalamazoo, MI · On-site

$14.75 - $17/hr

Ability to self-manage, show initiative, be proactive, and drive results * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Kalamazoo, MI · On-site

$15 - $17/hr

Ability to self-manage, show initiative, be proactive, and drive results * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Kalamazoo, MI · On-site

$14.75 - $17/hr

Ability to self-manage, show initiative, be proactive, and drive results * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Zeeland, MI · On-site

$14.50 - $16.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Zeeland, MI · On-site

$14.50 - $16.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Zeeland, MI · On-site

$14.50 - $16.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Michigan

Helpdesk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do helpdesk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for helpdesk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What are the most commonly searched types of Helpdesk jobs in Michigan?

The most popular types of Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for Helpdesk Manager jobs?

Cities in Michigan with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Electronic Medical Record Helpdesk Specialist

West Michigan Community Mental Health System

Ludington, MI

Full-time

Posted 17 days ago

Job description

The EMR Helpdesk Specialist serves as the first point of contact for all Electronic Medical Record (EMR/EHR) system support and is responsible for maintaining a strong working knowledge of the EMR system and related applications. This position combines helpdesk support, application expertise, and data system responsibilities to support system functionality, user needs, and organizational reporting requirements. Responsibilities include troubleshooting user issues, managing helpdesk tickets, supporting workflows, assisting with reporting and data transactions, and providing training to end users. The EMR Helpdesk Specialist collaborates with internal staff, IT team members, and external vendors to ensure a stable, efficient, and compliant EMR environment and contributes to ongoing process improvement efforts.

JOB DUTIES:

  1. Helpdesk & User Support

Serves as the primary point of contact for EMR-related support requests and trouble calls. Troubleshoot, resolve, and escalate issues in a timely and professional manner. Monitor, track, and manage helpdesk tickets using the established ticketing system and processes.

Maintain accurate documentation of issues, resolutions, and system changes. Communicate effectively with both technical and non-technical users across multiple platforms.

  1. EMR System Operations & Vendor Coordination

Maintain a working knowledge of all aspects of the EMR system, including workflows and functionality. Support day-to-day EMR system operations, maintenance, and optimization.

Work directly with the EMR vendor to resolve system issues and support system enhancements. Participate in system testing, upgrades, and implementation efforts. Assist with user access requests and system configuration tasks as needed.

  1. Data Management, Reporting & Transactions

Support EMR reporting tools and assist staff in accessing and interpreting data. Perform and/or monitor required data transactions and submissions in compliance with state and federal requirements. Assist with ensuring accuracy, completeness, and integrity of data within the EMR system. Maintain documentation related to data processes, workflows, and reporting requirements.

  1. Training, Documentation & User Engagement

Provide onboarding and ongoing training for EMR users. Develop and maintain end-user documentation and training materials. Support or coordinate user group meetings, including agendas, minutes, and supporting materials. Translate system functionality into clear, user-friendly guidance.

  1. Process Improvement & Collaboration

Analyze helpdesk trends and user issues to identify opportunities for workflow and system improvements. Collaborate with cross-functional teams to improve EMR processes and user experience. Strive for high levels of customer service, responsiveness, and consistency in support delivery. Participate in IT projects and organizational initiatives as needed. Support coverage for all other aspects of the IT department areas.

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