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Helpdesk Manager Jobs in Michigan (NOW HIRING)

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI

Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily ... Experience with Active Directory user account management; Exchange administration experience is a ...

Kid-to-Kid Grandville

Assistant Store Manager

Wyoming, MI · On-site

$17/hr

Our community loves and needs us to help make parenting more affordable. We are seeking a strong assistant manager candidate who can help manage the store full time, working a mix of day, evening and ...

Kid to Kid

Assistant Store Manager

Grandville, MI · On-site

$17/hr

Our community loves and needs us to help make parenting more affordable. We are seeking a strong assistant manager candidate who can help manage the store full time, working a mix of day, evening and ...

Continental Management

Community Manager

Detroit, MI · On-site

$50K/yr

Public Housing experience preferred, Section 8 helpful. Managers are responsible for the overall management of sites, including oversight of on site offices, leasing, re-certification, AP related ...

Zoller, Inc.

IT Helpdesk Level 1/2

Ann Arbor, MI · On-site

Support endpoint management tools, patch management, and security software (e.g., antivirus/EDR ... helpdesk or technical support role, including exposure to escalated/Level 2 issues. * Strong ...

New

Gypsum Management and Supply

Delivery Helper

Kalamazoo, MI · On-site

$14.75 - $17/hr

Ability to self-manage, show initiative, be proactive, and drive results * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Kalamazoo, MI · On-site

$15 - $17/hr

Ability to self-manage, show initiative, be proactive, and drive results * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Kalamazoo, MI · On-site

$14.75 - $17/hr

Ability to self-manage, show initiative, be proactive, and drive results * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Zeeland, MI · On-site

$14.50 - $16.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Michigan

Helpdesk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for helpdesk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Michigan?

The most popular types of Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for Helpdesk Manager jobs?

Cities in Michigan with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Helpdesk Technician I

Stefanini Group

Detroit, MI • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 12 days ago

Job description

Job Responsibilities:
 
  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
 

Job Requirements:
 
  • Bachelor"s degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.

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Education:OtherEmployment Type: FULL_TIME

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