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Helpdesk Associate Jobs (NOW HIRING)

City of Conyers

Helpdesk Tech

Conyers, GA · On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Completion of an Associate's Degree in Computer Science, Computing Information Systems, Management ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$23 - $26/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. * 2-4 Years of telephone customer service or help desk experience.

ISPA Technology

Helpdesk Technician

Honolulu, HI

$70K - $100K/yr

Helpdesk Technician Clearance: TS/SCI Location: Honolulu, HI Salary: $70,000-100,000 Position ... Associate's degree in Information Technology, Computer Science, or related field. * High School ...

Northwood

Helpdesk Specialist

Torrance, CA · On-site

Required : • 3+ years of professional experience in an IT support or help desk environment. • ... Associate (MD-102) certifications. • Experience with Identity and Access Management (IAM ...

BambooHR

Helpdesk Technician

Draper, UT

$18.75 - $25.25/hr

You will: * Help end users resolve technical workstation issues (both Windows and macOS ... Associate's Degree in related fields. * Proven experience providing "white-glove" support to ...

22nd Century

HelpDesk Analyst

Sterling, VA

$20.25 - $27.75/hr

S. CITIZENSHIP with full background investigation required REQUIRED Associate's degree and a ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

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Helpdesk Associate information

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$33

How much do helpdesk associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for helpdesk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What cities are hiring for Helpdesk Associate jobs? Cities with the most Helpdesk Associate job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Associate jobs? States with the most job openings for Helpdesk Associate jobs include:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Helpdesk Tech

Helpdesk Tech

City of Conyers

Conyers, GA • On-site

$20.27 - $30.13/hr

Full-time

Re-posted 9 days ago

Job description

About the Help Desk Technician Position

We're looking for a customer service oriented Helpdesk Specialist to provide technical support to provide first level support for support tickets submitted via the City's helpdesk system, as well as assistance with daily technological needs and server maintenance.

Responsibilities

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

  • Efficiently provides helpdesk support for daily technology issues.

  • Accurately maintains support metrics and turnaround times on support requests.

  • Assist with routine maintenance and support of IT infrastructure, including endpoint devices, system updates, patch management, and basic server administration tasks

  • Accurately documents aspects of the City's IT infrastructure in accordance with the Technology Department's processes and procedures documentation guidelines.

  • Participate in continuity of operations (COOP), disaster recovery, and emergency response activities as required

  • Provide on-call or after-hours support on a rotational basis to address mission-critical technology needs

Requirements

  • Completion of an Associate's Degree in Computer Science, Computing Information Systems, Management Information Systems or related degree.

  • One (1) or more years' experience in an IT job with preference given to government-related IT job experience. Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

  • Valid Georgia Drivers' License

  • CompTIA A+, ITIL Foundation, Microsoft Certified Professional (MCP).

Knowledge of:

  • Microsoft ecosystem including Windows Server (2019/2022), Windows 11, Microsoft 365, Exchange (online and on-prem), Active Directory, and Entra ID
  • Basic networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking
  • Cybersecurity principles including MFA, access control, and phishing awareness
  • Common business applications and email systems