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Helpdesk Technician I Jobs (NOW HIRING)

CyberSheath

Helpdesk Technician I

$20.50 - $27.75/hr

Role Overview The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. provides day to day support for the implementation ...

Franklin Pierce University

Helpdesk Technician I

Rindge, NH · On-site

$19.75 - $26.50/hr

The Helpdesk Technician I provides frontline support on a variety of information technology, telecommunications, and computer use inquiries. This role identifies, researches, and resolves common ...

Franklin Pierce University

Helpdesk Technician I

Rindge, NH · On-site

$19.75 - $26.50/hr

The Helpdesk Technician I provides frontline support on a variety of information technology, telecommunications, and computer use inquiries. This role identifies, researches, and resolves common ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral ...

CreditOne

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

Details: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Details: Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance Service (FAS) Program Must have an ACTIVE Secret ...

FIT Technologies

Helpdesk Technician

Cleveland, OH · On-site

$45K - $55K/yr

The Helpdesk Technician I supports, monitors, and maintains the client environment through support calls and tickets requests.  Key Responsibilities * Supporting various client environments ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I. At SATO America, LLC our mission is to create new value for our customers through products and services of ...

SATO America

Help Desk Technician I

Chicago, IL

$50K - $55K/yr

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I. At SATO America, LLC our mission is to create new value for our customers through products and services of ...

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Helpdesk Technician I information

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How much do helpdesk technician i jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for helpdesk technician i in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Technician I vs Helpdesk Support Specialist?

AspectHelpdesk Technician IHelpdesk Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentHelpdesk, IT support teams, call centersHelpdesk, technical support, customer service
Employer & Industry UsageIT departments across various industriesIT support roles in corporate and service sectors
Common Search & ComparisonYesYes

The main difference between Helpdesk Technician I and Helpdesk Support Specialist lies in job titles used by employers and slight variations in responsibilities. Helpdesk Technician I typically focuses on basic troubleshooting and hardware support, while Helpdesk Support Specialists may handle more complex issues and customer interactions. Both roles require similar certifications and work in comparable environments, making them often interchangeable in job searches.

What cities are hiring for Helpdesk Technician I jobs?

Cities with the most Helpdesk Technician I job openings:

What states have the most Helpdesk Technician I jobs?

States with the most job openings for Helpdesk Technician I jobs include:

What are popular job titles related to Helpdesk Technician I jobs?

For Helpdesk Technician I jobs, the most frequently searched job titles are:

Helpdesk Technician I jobs near you
Infographic showing various Helpdesk Technician I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician I

Remote

CyberSheath
IT Services • 51 - 200 employees
Learn more about CyberSheathexternal

$20.50 - $27.75/hr

Full-time

Re-posted 23 days ago

Job description

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!
CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.
Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
Role Overview
The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.
Essential Responsibilities (included but not limited to)
  • Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
  • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
  • Provide day-to-day operational support for:
  • Desktop and Server Operating Systems (Windows, Mac, Linux)
  • Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
  • Networking Devices (firewalls, switches, wireless access points)
  • Line of Business Applications
  • On-premise and Cloud Backup and Disaster Recovery
  • Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
  • Mobile Devices / Mobile Device Management (MAM / MDM)
  • Provide escalation support as necessary for Level I Helpdesk staff
  • Assist with the onboarding and offboarding of clients, systems, and users
  • Deploy and maintain security tools and management agents
  • Maintain current notes and time entries for all requests in the helpdesk ticketing system
  • Create and maintain comprehensive documentation for internal and client systems
  • Work with third-party vendors to remediate issues as needed

Required Education, Experience, & Skills
  • Minimum 1+ years working for a Managed Service Provider (MSP)
  • Minimum of 3+ years' experience working on an Information Technology Helpdesk using remote support tools
  • Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
  • Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech, Continuum, NinjaOne, etc.)
  • Ability to provide exceptional customer service in all situations
  • Possess strong troubleshooting, problem-solving, and verbal/written communication skills
  • Experience with Microsoft Windows desktop and server operating systems
  • Experience with Microsoft Office 365 / Azure administration
  • Proficiency with Microsoft Server Active Directory / Group Policy
  • Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
  • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
  • Knowledge of scripting and automation tools a plus
  • Demonstrated ability to work in a team environment
  • Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills
  • Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field
  • Experience with Security Technologies:
    • Multifactor Authentication
    • Encryption
    • SIEM/SOAR
    • Endpoint Detection and Response
  • Preferred Certifications
    • Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
  • Excellent organizational skills including the ability to balance conflicting priorities
  • Ability to work independently, remotely, and as part of a team

Work Environment
  • This role is Remote with the potential for travel to client sites
  • Some on-call, shift, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.
#LI-REMOTE
Budgeted Pay Range
$55,000-$68,000 USD

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