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Helpdesk Associate Jobs in Connecticut (NOW HIRING)

Vesta Corporation

Helpdesk Technician

Weatogue, CT · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in ... Associate's or bachelor's degree in IT, Computer Science, or a related field; OR an equivalent ...

VESTA CORPORATION

Helpdesk Technician

Weatogue, CT

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in ... Associate's or bachelor's degree in IT, Computer Science, or a related field; OR an equivalent ...

Express & Bonobos

Sales Associate

Clinton, CT · On-site

$16.35 - $21.45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Clinton, CT · On-site

$16.35 - $21.45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Farmington, CT · On-site

$16.94 - $22.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Trumbull, CT · On-site

$16.35 - $22.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Trumbull, CT · On-site

$16.35 - $22.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Clinton, CT · On-site

$16.35 - $21.45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Farmington, CT · On-site

$16.94 - $22.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Farmington, CT · On-site

$16.94 - $22.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Associate's Degree in Computer Science, Engineering or a directly related field. * A+ Certification preferred * Two to four years of professional IT experience. * Strong knowledge of IT operations, ...

StretchLab

Sales Associate

Shelton, CT · On-site

$18 - $20/hr

  • Medical

Sales Associate | Fitness Sales | Customer Service | Membership Sales | StretchLab Shelton Now ... Every day, we help clients improve flexibility, mobility, recovery, athletic performance, and ...

Core Ventures

Sales Associate

Shelton, CT · On-site

$18 - $20/hr

  • Medical

Sales Associate | Fitness Sales | Customer Service | Membership Sales | StretchLab Shelton Now ... Every day, we help clients improve flexibility, mobility, recovery, athletic performance, and ...

StretchLab

Sales Associate

Canton, CT · On-site

$21/hr

Sales Associate | Fitness Sales | Customer Service | Membership Sales | StretchLab Canton Now ... Our mission is simple: help people move better, feel better, and live healthier lives. When you ...

Core Ventures

Sales Associate

Canton, CT · On-site

$21/hr

Sales Associate | Fitness Sales | Customer Service | Membership Sales | StretchLab Canton Now ... Our mission is simple: help people move better, feel better, and live healthier lives. When you ...

KnitWell Group

Sales Associate

Mashantucket, CT

$14 - $19/hr

  • Retirement

You help keep the store looking beautiful by ensuring merchandise is well-organized and in the ... Sales Associate or customer-focused experience (preferred) * Brings a hospitality mindset when ...

Carmax

Supply Associate

Hartford, CT · On-site

$21.28 - $29.67/hr

  • PTO

Position Overview As a Flow Inventory Associate, you'll play a critical role in maintaining CarMax ... Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency ...

Ross Stores

Retail Associate

Hamden, CT · On-site

$15.25 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handles all Customer issues in a courteous and helpful way, calling a member of the Store ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

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Showing results 1-20

All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Connecticut

Helpdesk Associate information

See Connecticut salary details

$13

$20

$31

How much do helpdesk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for helpdesk associate in Connecticut is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Connecticut?

The most popular types of Helpdesk jobs in Connecticut are:

Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,473 per year, or $20.4 per hour.

Helpdesk Technician

Vesta Corporation

Weatogue, CT • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Be a part of the best team in Property Management!!!
Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in Weatogue, CT, who will provide reliable, hands-on IT support for our corporate staff and property-level site teams.
What we Offer:
At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:
  • Medical, dental & vision insurance
  • Company matched 401(K).
  • Paid time off- Vacation, sick, floating holidays
  • 12 additional paid holidays
  • Tuition Reimbursement
  • PetPlan Pet Insurance
  • Employee Assistance Program
  • Long & Short-Term Disability Insurance
  • AND MORE

The Helpdesk Technician will provide reliable, hands-on IT support to corporate staff and property-level site teams. The ideal candidate brings 6-8 years of helpdesk/desktop support experience and an appropriate combination of formal education and industry certifications, with the ability to independently resolve day-to-day technical issues, handle occasional complex tickets, and support Vesta's core business applications.
Essential Functions:
  • Serve as a secondary point of contact for more complex helpdesk tickets, independently troubleshooting hardware, software, network, and application issues beyond routine password resets and setup requests.
  • Work the incoming ticket queue in Zendesk, ensuring tickets are correctly prioritized (Urgent/Routine/Low), assigned, and resolved within SLA targets.
  • Provide end-user support for Yardi Voyager, the company's core property management platform, including login/access issues, module errors, and coordination with the Yardi support team on defects.
  • Administer and support the Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive, Exchange Online) including mailbox, permissions, and license management.
  • Manage user account lifecycle in Active Directory / Azure AD: onboarding, offboarding, access changes, and periodic access reviews for corporate and site-level staff.
  • Support and troubleshoot Zoom (meetings, rooms, and Zoom Phone) for daily scrums and business meetings across the organization.
  • Image, deploy, and maintain Windows desktops/laptops and mobile devices; manage endpoints through the organization's MDM/endpoint management tooling.
  • Troubleshoot local network, VPN, and connectivity issues at corporate and property sites, escalating to network/infrastructure teams as needed.
  • Maintain and expand the internal knowledge base and standard operating procedures; document recurring issues and known resolutions.
  • Coordinate with third-party vendors (Yardi, Zendesk, Microsoft, ISPs, hardware vendors) on outages, licensing, and support cases.
  • Contribute ticket and performance data to weekly IT operations reporting.
  • Other duties as assigned

Interested? Apply now!
Requirements
Required Education and Experience:
  • 6-8 years of progressive experience in IT helpdesk, desktop support, or end-user technical support roles.
  • Associate's or bachelor's degree in IT, Computer Science, or a related field; OR an equivalent combination of education, relevant certifications, and directly applicable work experience.
  • One or more relevant industry certifications strongly preferred, such as CompTIA A+, Network+, or Security+; Microsoft 365 Certified: Modern Desktop Administrator Associate; or ITIL Foundation.
  • Hands-on experience administering Microsoft 365 and Active Directory/Azure AD in a business environment.
  • Working knowledge of ticketing/ITSM systems (Zendesk or comparable) and ITIL-aligned incident/request management practices.
  • Solid understanding of Windows OS support, basic networking (DNS, DHCP, VPN), and endpoint/mobile device management.
  • Strong customer service orientation, written and verbal communication skills, and the ability to explain technical issues to non-technical staff.
  • Demonstrated ability to independently prioritize and manage a high-volume ticket queue across multiple business units/sites.
  • Preferred Qualifications
  • Prior experience supporting Yardi Voyager or another property management/real estate ERP platform.
  • Experience in property management, real estate, or affordable housing industries.
  • Basic scripting/automation experience (PowerShell) for routine account or device tasks.
  • Successful completion of a background check and drug screening required.
  • Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.
Salary Description
$65,000.00-$70,000.00/yr.

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