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Helpdesk Coordinator Jobs in Raleigh, NC (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts ...

Self Help

Senior Guest Relations Coordinator

Durham, NC

$26 - $33.42/hr

The Avila Center for Community Leadership, part of Self-Help, is a movement home and retreat center ... The Senior Guest Relations Coordinator owns and runs Avila's guest operation end to end, from a ...

Self Help

Senior Guest Relations Coordinator

Durham, NC · On-site

$26 - $33.42/hr

The Avila Center for Community Leadership, part of Self-Help, is a movement home and retreat center ... The Senior Guest Relations Coordinator owns and runs Avila's guest operation end to end, from a ...

Help At Home

Contact Center Coordinator

Raleigh, NC · On-site

$18 - $20/hr

Overview At Help at Home, we believe everyone deserves the opportunity to live safely and ... As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients ...

iBoost Talent

Production Coordinator

Durham, NC

$18 - $22/hr

Production Coordinator / Manufacturing Coordinator Location: Durham, NC Schedule: 1st, 2nd, and 3rd ... You'll work directly on the production floor, helping ensure operators have the materials ...

iBoost Talent

Production Coordinator

Raleigh, NC

$18 - $22/hr

Production Coordinator / Manufacturing Coordinator Location: Durham, NC Schedule: 1st, 2nd, and 3rd ... You'll work directly on the production floor, helping ensure operators have the materials ...

VIVA USA INC

Project Coordinator

Raleigh, NC · On-site +1

... Help track deliverables, timelines, and dependencies across APD efforts Prepare status updates ... coordination skills. - Required - 3 Years Very good level communication skills, both verbal and ...

Instrata

Project Coordinator

Raleigh, NC · On-site

... Coordinator who can help drive successful project execution by supporting Project Managers ... You'll help ensure projects stay organized, documentation is accurate, deadlines are met, and ...

Instrata

Project Coordinator

Raleigh, NC · On-site

Instrata is looking for a highly organized Project Coordinator who can help drive successful project execution by supporting Project Managers and coordinating project activities. This role involves ...

Dr Lane & Associates

Treatment Coordinator

Raleigh, NC · On-site

$18.75 - $24.25/hr

Treatment Coordinator | Raleigh Ridge Lane & Associates Family Dentistry is seeking an experienced ... Help assist in verifying insurance coverage and eligibility, maintaining accurate records.

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Helpdesk Coordinator information

See Raleigh, NC salary details

$13

$20

$30

How much do helpdesk coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk coordinator in Raleigh, NC is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.
What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Coordinator jobs? Cities near Raleigh, NC with the most Helpdesk Coordinator job openings:
Helpdesk Coordinator jobs near you

Coordinator, Help Desk

LC Industries

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

  • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
  • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
  • SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
  • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

 

ABOUT THIS ROLE

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:00 AM – 3:30PM

Occasional On-call weekend support, Occasional before and after-hour support

KEY RESPONSIBILITIES

  • Providing Tier 1 and Tier 2 IT support and managing help desk tickets
  • Customer service and technical support
  • Basic M365, Exchange, AD,  AzureAD, Entra administration
  • Remote management tools
  • Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
  • Hardware deployment & troubleshooting
  • End-user support for Win10/Win11
  • Maintaining system documentation and activity logs
  • Performing Windows operating system and Microsoft software updates

Physical

  • Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS

  • Associate degree preferred.
  • Five years related work experience.
  • Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
  • Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

 

Why LCI?

  • Purpose-driven company driven by principles, not profit
  • Reach your highest Potential: upward mobility, rewarded through hard work
  • Competitive salary and compensation
  • Basic Life Insurance at no cost to the employee
  • 401(k) with match and Surplus-Sharing Plans
  • Health, Dental, and Vision Insurance
  • Ten paid holidays annually
  • Paid Time Off (PTO)
  • On-site Health and Wellness program
  • Employee Assistance Program (EAP)

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