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Helpdesk Coordinator Jobs in Raleigh, NC (NOW HIRING)

Divers Alert Network

Claims Coordinator

Durham, NC · On-site

Support members by helping ensure needed care and services are provided promptly and professionally ... coordinated support. * Participate in a rotating on-call schedule, including providing 24-hour ...

Robert Half

Purchasing Coordinator

Raleigh, NC · On-site

$30 - $33/hr

This contract position offers a path to a permanent role and supports purchasing and supply chain operations by keeping transactional data accurate, coordinating program activities, and helping teams ...

DAN

Claims Coordinator

Durham, NC · On-site

$50K - $55K/yr

... helping ensure needed care and services are provided promptly and professionally; guide members through the claims process and assist in resolving issues or discrepancies. • Serve as a liaison ...

Aspen Dental

Patient Coordinator

Wake Forest, NC

$15 - $18/hr

Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call ...

Aspen Dental

Patient Coordinator

Wake Forest, NC · On-site

$15 - $18/hr

Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call ...

Aspen Dental

Patient Coordinator

Wake Forest, NC · On-site

$15 - $18/hr

Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call ...

Net Commesh

Communications Coordinator

Raleigh, NC · On-site

We are seeking a dedicated and dynamic Communications Coordinator to join our team and help elevate our brand's messaging and outreach efforts. In this role, you will be instrumental in developing ...

Newcomb and Company

BIM Coordinator

Raleigh, NC · On-site

$70 - $100/hr

BIM Coordinator Department: Commercial Reports to: Pre-Construction Manager Wage: Negotiated ... EMCOR Group and its companies do not reach out to individuals to help with marketing or other ...

Newcomb and Company

BIM Coordinator

Raleigh, NC · On-site

BIM Coordinator Department: Commercial Reports to: Pre-Construction Manager Wage: Negotiated ... EMCOR Group and its companies do not reach out to individuals to help with marketing or other ...

Raleigh Ophthalmology

Surgery Coordinator

Raleigh, NC · On-site

... help us deliver the best service and patient care in our medical specialty. Our employees are an ... The Surgery Coordinator plays a critical role in optimizing the surgical schedule, ensuring ...

Newcomb and Company

BIM Coordinator

Raleigh, NC · On-site

BIM Coordinator Department: Commercial Reports to: Pre-Construction Manager Wage: Negotiated ... EMCOR Group and its companies do not reach out to individuals to help with marketing or other ...

Raleigh Ophthalmology

Surgery Coordinator

Clayton, NC · On-site

... help us deliver the best service and patient care in our medical specialty. Our employees are an ... The Surgery Coordinator plays a critical role in optimizing the surgical schedule, ensuring ...

Raleigh Ophthalmology

Surgery Coordinator

Clayton, NC · On-site

... help us deliver the best service and patient care in our medical specialty. Our employees are an ... The Surgery Coordinator plays a critical role in optimizing the surgical schedule, ensuring ...

Chick-fil-A

Catering Coordinator

Raleigh, NC

$13 - $15/hr

Help the organization execute the Winning Hearts Every Day strategy through catering * Create ... Catering Coordinator is successful upon attaining the following: * There is no breakdown of ...

Chick-fil-A

Catering Coordinator

Raleigh, NC · On-site

$13 - $15/hr

Help the organization execute the Winning Hearts Every Day strategy through catering * Create ... Catering Coordinator is successful upon attaining the following: * There is no breakdown of ...

Duke University

Program Coordinator

Durham, NC

The Center for Computational & Digital Health Innovation (CCDHI) at Duke University is seeking a Program Coordinator to help advance the future of healthcare through innovation, collaboration, and ...

Duke University

Program Coordinator

Durham, NC · On-site

The Center for Computational & Digital Health Innovation (CCDHI) at Duke University is seeking a Program Coordinator to help advance the future of healthcare through innovation, collaboration, and ...

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Helpdesk Coordinator information

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How much do helpdesk coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for helpdesk coordinator in Raleigh, NC is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

Is helpdesk a good entry level IT job?

Helpdesk Coordinator is often considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It typically requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with additional certifications or skills.

What qualifications do I need for a helpdesk coordinator?

A helpdesk coordinator typically needs a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in information technology, computer science, or a related field. Relevant skills include customer service, problem-solving, and familiarity with helpdesk software and operating systems; certifications like CompTIA A+ or ITIL can also enhance qualifications. Strong communication skills and the ability to work in a fast-paced environment are important for success in this role.

What are the most commonly searched types of Helpdesk jobs in Raleigh, NC?

The most popular types of Helpdesk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Helpdesk Coordinator jobs?

Cities near Raleigh, NC with the most Helpdesk Coordinator job openings:

Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $42,630 per year, or $20.5 per hour.

Claims Coordinator

Divers Alert Network

Durham, NC • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Claims Coordinator
 
POSITION OVERVIEW


FLSA:    Non-Exempt, Full Time


Department:    Claims


Primary Worksite:    6 West Colony Place, Durham, NC


Supervisory Responsibilities:    None


Reports to:    Claims, QA & Compliance Officer


JOB SUMMARY


The Claims Coordinator is responsible for overseeing and efficiently processing member benefit and insurance claims. You will work closely with insurance carriers, members, and healthcare providers to ensure that claims are handled in a timely and accurate manner. 
Supports DAN members throughout the claims process by coordinating with insurance carriers and facilitating timely and accurate claim handling. Calculates applicable benefits and prepares claim recommendations for underwriter review and final determination.


Common duties include reviewing claim forms, verifying information, contacting members and providers to gather additional information, developing recommendations, and forwarding claims to carriers for payment. The Claims Coordinator will also assist with subrogation and the coordination of claims among carriers.


CORE RESPONSIBILITIES


•    Verify coverage, calculate benefit payments, and communicate claim determinations to members and providers.
•    Review and validate claim submissions for accuracy, completeness, and compliance with applicable requirements.
•    Coordinate with members, insurance adjusters, and other stakeholders to obtain required documentation and information.
•    Review, compile, and organize claim documentation for submission to the appropriate carrier.
•    Process claims in a timely manner while maintaining accurate and complete records within the department’s claims management system.
•    Prepare claim recommendations (pay/deny) and forward processed claims to the appropriate carrier for determination.
•    Communicate with DAN and program assistance partners regarding complex, urgent, or ongoing cases.
•    Support members by helping ensure needed care and services are provided promptly and professionally; guide members through the claims process and assist in resolving issues or discrepancies.
•    Serve as a liaison between DAN Medical Services, DAN Claims, and third-party assistance companies for emergent cases and situations requiring coordinated support.
•    Participate in a rotating on-call schedule, including providing 24-hour emergency benefit verification support.
•    Pursue subrogation opportunities and other potential reimbursement avenues through third-party carriers.
•    Adhere to all policies and procedures outlined in the DAN Employee Handbook.
•    Perform additional duties and responsibilities as assigned.


MINIMUM QUALIFICATIONS
•    Bachelor’s degree or a minimum of 5 years of experience in claims, customer service, or a related field
•    Proficiency in Microsoft Office® applications
•    Strong verbal and written communication skills, including professional phone etiquette
•    Excellent organizational, time management, and problem-solving abilities with strong attention to detail
•    Ability to handle sensitive information with confidentiality and professionalism.
•    Ability to obtain and maintain required insurance licensing (training and associated costs provided by DSI


Work Environment
Hybrid work arrangement is available with this role, 2 days remote and 3 days in office, post the 90-day probationary period.