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Helpdesk Coordinator Jobs in Raleigh, NC (NOW HIRING)

Dr Lane & Associates

Treatment Coordinator

Durham, NC · On-site

$18.25 - $23.75/hr

Treatment Coordinator | Durham Broad Lane & Associates Family Dentistry is seeking an experienced ... Help assist in verifying insurance coverage and eligibility, maintaining accurate records.

Dr Lane & Associates

Treatment Coordinator

Durham, NC · On-site

$17.50 - $22.75/hr

Treatment Coordinator | Durham Broad Lane & Associates Family Dentistry is seeking an experienced ... Help assist in verifying insurance coverage and eligibility, maintaining accurate records.

Dr Lane & Associates

Treatment Coordinator

Raleigh, NC · On-site

$17 - $22/hr

Treatment Coordinator | Raleigh Ridge Lane & Associates Family Dentistry is seeking an experienced ... Help assist in verifying insurance coverage and eligibility, maintaining accurate records.

Dr Lane & Associates

Treatment Coordinator

Cary, NC · On-site

$19.50 - $25.50/hr

Treatment Coordinator | Cary St. Charles Lane & Associates Family Dentistry is seeking an ... Help assist in verifying insurance coverage and eligibility, maintaining accurate records.

Dr Lane & Associates

Treatment Coordinator

Cary, NC · On-site

$18 - $23.50/hr

Treatment Coordinator | Cary St. Charles Lane & Associates Family Dentistry is seeking an ... Help assist in verifying insurance coverage and eligibility, maintaining accurate records.

DAN

Claims Coordinator

Durham, NC · Hybrid

Support members by helping ensure needed care and services are provided promptly and professionally ... coordinated support. Participate in a rotating on-call schedule, including providing 24-hour ...

Dewberry

Project Coordinator

Raleigh, NC · On-site

The Project Coordinator works closely with project leadership and technical staff to help ensure projects are well organized, contractually compliant, and executed efficiently from planning through ...

Dewberry

Project Coordinator

Raleigh, NC · On-site

The Project Coordinator works closely with project leadership and technical staff to help ensure projects are well organized, contractually compliant, and executed efficiently from planning through ...

DAN

Claims Coordinator

Durham, NC · On-site

$50K - $55K/yr

... helping ensure needed care and services are provided promptly and professionally; guide members through the claims process and assist in resolving issues or discrepancies. • Serve as a liaison ...

Aspen Dental

Patient Coordinator

Selma, NC

$18 - $20/hr

Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call ...

Aspen Dental

Patient Coordinator

Selma, NC · On-site

$18 - $20/hr

Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call ...

Aspen Dental

Patient Coordinator

Selma, NC · On-site

$18 - $20/hr

Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call ...

Net Commesh

Communications Coordinator

Raleigh, NC · On-site

We are seeking a dedicated and dynamic Communications Coordinator to join our team and help elevate our brand's messaging and outreach efforts. In this role, you will be instrumental in developing ...

Oak Street Health

Welcome Coordinator

Durham, NC · On-site

$17 - $28.46/hr

Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Title: Welcome Coordinator Company: Oak Street Health Role Description:

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All JobsHelpdesk JobsHelpdesk Coordinator JobsHelpdesk Coordinator Jobs in Raleigh, NC

Helpdesk Coordinator information

See Raleigh, NC salary details

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How much do helpdesk coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk coordinator in Raleigh, NC is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.
What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Coordinator jobs? Cities near Raleigh, NC with the most Helpdesk Coordinator job openings:
Helpdesk Coordinator jobs near you

Treatment Coordinator

Dr Lane & Associates

Fuquay Varina, NC • On-site

$16 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Now Hiring: Treatment Coordinator | Fuquay Broad

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

  • Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
  • Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
  • Ensure schedules remain productive and filled for doctors and hygienists.
  • Collect and update patient personal and insurance information in Denticon accurately.
  • Check in and check out patients with professionalism and care.
  • Present and review treatment plans to promote case acceptance.
  • Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
  • Process payments and enforce financial policies accurately and courteously.
  • Maintain accurate electronic patient records while ensuring HIPAA compliance
  • Maintain a clean, organized, and welcoming reception and waiting area.
  • Perform additional duties as assigned to support office operations.
What Makes You a Great Fit:
  • Minimum of 1-2 years of experience in a dental front office, treatment coordinator, or similar dental administrative role.
  • Strong communication, attention to detail, and organizational skills
  • A professional and polished demeanor with strong attention to detail.
  • A positive attitude and passion for providing exceptional patient experiences.
  • Ability to work efficiently in a team environment.
  • Proficiency with computers
  • High School Diploma or GED
  • Ability to lift up 15- 20 lbs.
Benefits That Make You Smile:
  • Competitive pay!
  • Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
  • 401(k) Employer Contribution Plan
  • Quarterly Performance Bonus Opportunities!
  • Paid Treatment Coordinator Training Class in Fuquay Varina
  • Employee Assistance Program!
  • Uniform Allowance!
  • Paid Time Off & Paid Holidays!
  • Fridays off at 2 PM!
  • Volunteer opportunities with our Smile Squad to earn awesome prizes!
  • Fun team events, giveaways & social campaigns year-round!
  • Birthday and Work Anniversary surprises sent directly from our owners!
Exclusive Team Perks

As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.