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Helpdesk Coordinator Jobs in Raleigh, NC (NOW HIRING)

CVS Health

Welcome Coordinator

Durham, NC

$17 - $28.46/hr

Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Title: Welcome Coordinator Company: Oak Street Health Role Description:

Duke University

Program Coordinator

Durham, NC · On-site

In this role, you will serve as a central resource supporting the Department Chair while helping drive the day-to-day success of departmental operations. You will play a key role in coordinating a ...

Duke University

Program Coordinator

Durham, NC · On-site

In this role, you will serve as a central resource supporting the Department Chair while helping drive the day-to-day success of departmental operations. You will play a key role in coordinating a ...

CRB

Procurement Coordinator

Raleigh, NC

The Procurement Coordinator will provide administrative, document control, contract administration ... help ensure procurement projects are executed with consistency, organization, and attention to ...

CRB

Procurement Coordinator

Raleigh, NC

The Procurement Coordinator will provide administrative, document control, contract administration ... help ensure procurement projects are executed with consistency, organization, and attention to ...

CRB

Procurement Coordinator

Raleigh, NC · On-site

The Procurement Coordinator will provide administrative, document control, contract administration ... help ensure procurement projects are executed with consistency, organization, and attention to ...

JLL

Senior Material Coordinator

Apex, NC · On-site

Senior Material Coordinator - JLL What this job involves: The Senior Material Coordinator (MCIII ... Support daily warehouse operations by helping prioritize workload and ensuring timely completion of ...

Labor Finders LFSS

Staffing Coordinator

Durham, NC · On-site

$17.50 - $18.50/hr

Join Labor Finders as a Staffing Coordinator (Full-Time, Internal Position) Staffing Coordinator (Full-Time, Internal Position) At Labor Finders, our purpose is simple: we help people. Since 1975, we ...

JLL

Senior Material Coordinator

Apex, NC · On-site

Senior Material Coordinator - JLL What this job involves: The Senior Material Coordinator (MCIII ... Support daily warehouse operations by helping prioritize workload and ensuring timely completion of ...

JLL

Senior Material Coordinator

Apex, NC · On-site

Senior Material Coordinator - JLL What this job involves: The Senior Material Coordinator (MCIII ... Support daily warehouse operations by helping prioritize workload and ensuring timely completion of ...

Toole Design Group LLC

Proposal Coordinator

Raleigh, NC · Hybrid

$63K - $71K/yr

Description Proposal Coordinator Design streets that move people-not just cars. At Toole Design , ... help you grow your expertise. We offer: * A collaborative, inclusive culture that supports your ...

Toole Design Group LLC

Proposal Coordinator

Raleigh, NC · On-site

$63K - $71K/yr

We're looking for a Proposal Coordinator to join our Raleigh team, someone who's energized to ... help you grow your expertise. We offer: * A collaborative, inclusive culture that supports your ...

Tekni-Plex

Procurement Coordinator

Clayton, NC · On-site

Every day, you help turn ideas into impact using science, technology, and creativity to tackle real ... SUMMARY The Procurement Coordinator is responsible for coordinating the purchasing process to ...

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All JobsHelpdesk JobsHelpdesk Coordinator JobsHelpdesk Coordinator Jobs in Raleigh, NC

Helpdesk Coordinator information

See Raleigh, NC salary details

$13

$20

$30

How much do helpdesk coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk coordinator in Raleigh, NC is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.
What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Coordinator jobs? Cities near Raleigh, NC with the most Helpdesk Coordinator job openings:
Helpdesk Coordinator jobs near you

Welcome Coordinator

CVS Health

Durham, NC

$17 - $28.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,332 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title: Welcome Coordinator

Company: Oak Street Health

Role Description:

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core Responsibilities:

  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
  • Other duties as assigned

What we're looking for

Required

  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization

Strongly preferred

  • Experience in customer service setting strongly preferred
  • Some college preferred

Other Skills

  • A flexible and positive attitude
  • A welcoming and nurturing attitude toward our patient population of older adults
  • High level of integrity

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

What CVS Health employees say

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